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Thanks to new technologies, it has become easier for libraries to be more than content consumers and organizers; many are now content creators or partnering with others to create. Libraries also help communities disseminate their own information: offering writing workshops, sending teen groups out to photograph the city for a photoblog, or even by helping them publish their own stories. This open discussion looks at how libraries can support the publishing needs in their communities. Come share your experiences and learn from others.

Engaging our communities and facilitating learning are fundamental to internet librarians in whatever community they are in – schools, public libraries, universities, enterprises, government departments. Join our facilitator who is a former novelist, is passionate about games and learning, and understand libraries. He will start the conversation but knows a robust conversation will follow!

Hear the latest findings of the Pew Internet Project about libraries and the new mix of services they are offering their patrons – and considering offering. Rainie discusses the implications for libraries of the Project’s research into how Americans use ebooks and how patrons experience borrowing ebooks from their public libraries. He shares more on how Americans use digital technology and stimulates ideas for new ways to engage our clienteles and communities.

Markham Public Library, a technology early adopter, was the first library in Canada to install a booksorter/self-check-in machine. Hear how RFID and self-service tech- nologies have transformed circulation processes, and how merchandising the collection and spaces are allowing staff to provide more value added services, improve customer service, and decrease turn-around time and customer interaction with increased volumes.

Want to reach the people in your community who can’t make it to library programs, or students and faculty working online? Nebraska Library Commission NCompass Live program broadcasts live, and records in both video and audio a variety of programs, including a monthly “Tech Talk” and a free full-day conference. And, at the MCPHS, librarians use Blackboard 9.1 to expand their educational role, teach collaboratively with faculty, and interact with students online. They enhance students’ online experience with Camtasia for tutorials and Elluminate Live for web conferencing. Hear the lessons these organizations have learned and apply them in your environment.

This session focuses on digital solutions libraries have and are developing to serve and delight customers with various disabilities. Sacramento Public Library (SPL) has one of the largest circulating collections of e-readers. When the National Federation of the Blind filed a complaint with the Department of Justice (DOJ) regarding accessibility of those e-readers for the vision-impaired, SPL and the DOJ worked together to develop a solution. Social media sites are powerful tools for libraries seeking to connect and communicate with users, but many sites pose accessibility barriers to persons with various disabilities. Libraries can use section 508 of the ADA to identify strategies, techniques, and tools to make their social media content accessible to all patrons. How does gesture-based computing, an emerging technology, affect library customers with disabilities? Libraries and information services have made progress, and plans are under way to achieve even more with assistive technology and gesturebased computing.

At Internet Librarian 2010, UC Irvine Libraries presented its pilot project for PIA of ebooks. The pilot’s goal was to save collections budget money while replacing a portion of the traditional print approval plan acquisitions with ebooks used by its patrons. The seemingly insurmountable obstacles of developing the program—the publishers’ reluctance to release print and electronic books simultaneously, the difficulty of integrating a PDA program with the print approval plan to avoid purchasing content in duplicate formats—were not insurmountable after all. Now 2 years later, UC Irvine has expanded the program, learned a few lessons, and has data to share.

BSU Librarians developed a mobile game to make library orientation highly interactive and exciting. “Research Race” is easy to implement, relies on a mobile environment, and meets the objectives to familiarize and introduce students to library services, including the physical and virtual spaces, and showcases the library’s mobile initiatives. The game has been repurposed to serve students in specific courses, living in the dorms, and has led to collaborations with other faculty and campus departments. UC San Diego Libraries piloted SCVNGR to offer a virtual orientation to the libraries, core services, and orientations. SCVNGR is a social, location-based mobile gaming platform used by enterprises and educational institutions with 1 to 2 million users. Learn from the experiences and data shared by these libraries.

User experience is complex and multifaceted. One of those facets is making services usable to people in different situations. The needs of people with disabilities, both apparent and not, must be considered on our mobile and web platforms if we are to provide good service and abide by federal and state regulations. Cervone looks at some of the common accessibility issues people may have with mobile sites and websites and how to address those issues while still creating a visually stimulating and interactive environment for all.

Every time a new library website gets created, librarians spend a lot of time reinventing the wheel. Everyone— especially patrons—would benefit if libraries were to collaborate. This session highlights common library website design patterns, exposes common library website pitfalls, and suggests more usable alternatives. Etches discusses properly scoping website projects and offers a free, turnkey library website solution.

From smartphones to tablets, our customers are accessing our sites from a large variety of devices. Is your website ready? Learn how to design and build an appealing functional website that responds and adapts to the patrons’ demands. Degler focuses on transforming websites so that a single design will adapt and respond to the user’s device. He discusses using Foundation, a CSS framework, to craft an appealing functional design to meet your patron’s needs. Helman and Reyes discuss how many libraries are leveraging the power of HTML5 and JavaScript to develop highly interactive mobile web apps, and how a user-centered approach to mobile web design might work better—from focus group research, through coding, to usability and back.

Just as atomic clocks have automated the process of adjusting for daylight saving time, you too can make updating content simple, painless, and, most importantly, efficient. Learn how the ECU Libraries are harnessing the power of the web to unify content across a variety of platforms using XML and scalable file formats, and consequently, spending less time updating content (maps, events, mobile sites, digital signage, kiosks, etc.) and more time working on that “next big thing.”

Using Drupal as the new CMS enables the construction of more content-driven and dynamic webpages. And since the CMS and core catalog are integrated, users have a seamless user experience, and it’s easy for staff to cross- merchandise content across the platforms. Speakers from two different countries partnered with BiblioCommons to redesign their respective websites from basic HTML to include more Web 2.0 technologies, display their rich content, and enable a smarter and more efficient workflow. They share results of extensive user studies, resulting changes and directions, implantation experiences, lessons learned, and more.

Social tools such as LinkedIn are continually improving their value and adding features to provide unique business and industry information. Newer entrants like Google+ and Pinterest are also emerging and growing rapidly. Brown shares the best of the very latest tools and features available for business and industry information, illustrates how this leading-edge information ties into your research, discusses which tools are worthwhile additions to your research toolkit, describes how to develop a strategy for evaluating and using these tools, and looks at the future of social tools (including how mobile apps fit into social information), so you walk away with a strategy for tracking the next wave of information sources.

A Bay Street librarian (the Canadian equivalent of Wall Street) discusses the development of an e-collection for the corporate library based on a recent ebook pilot project. Hear how specialized content in ebook format was discovered and made available to three offices across three countries. By bringing an e-collection online all clients were able to benefit from the library’s resources, enabling clients to continue working on their research even while off globe-trotting. Learn how a special librarian decided when to include ebooks in her collection, what formats would be supported, how circulation was managed, as well as issues and challenges presented by ebook read- ers. Discover how working with multiple vendors through one portal was able to support the unique needs of a special library. Lots of helpful tips in this session!

This session shares the strategies, tools, experiences, and lessons learned from three organizations. The Federal Reserve talks about the various initiatives the library and their partners have to share economic data online with various segments of the public, including award-winning classroom resources for many levels of educators. Cham- peny describes some of the challenges (politics, formats, etc.) of making products for public distribution from proprietary resources. Mahajan discusses the informative website for parents of children with developmental disabilities and chronic diseases, as well as physicians, clinicians, and other users. She also shares the results of their digital marketing strategy.

Explore some cloud applications that libraries and information centers can use without alarming or stepping on the toes of other departments, especially IT and security. Affelt shares how small steps onto the cloud can accomplish several things: market the information center and its services, promote librarians and info pros in the organization as tech-savvy early adopters of cutting-edge technologies, and establish a new enterprise-wide model that will help other departments and possibly the overall organization take a more positive view of cloud computing and become willing to give it a try. Then hear how one solo librarian challenged with a very tight budget and limited IT support went warp speed to the cloud and used technology as a catalyst for change and collaboration, turning the perception of the library from passive warehouse to an active source of information and education.

Creating mobile library applications for corporate library employees presents unique challenges, especially in regards to security, privacy and the protection of the corporate network. This talk details the steps taken to develop and launch a mobile app on the Windows Phone platform and provides advice to other corporate, special, or government libraries to consider as they aim to provide mobile library access to employees. Trends, such as the impact of the consumerization of IT and the proliferation of mobile device usage on special library mobile scenarios, are discussed.

Retail and libraries alike are feeling the impacts of technology that is changing shopper behavior and connecting consumers to consumers. Retail is responding with innovation and experimentation like virtual fitting rooms, new store formats, and experiential shopping. Join FIDM librarians as they introduce you to the new retail and technology trends of Commerce 3.0 and what these mean for libraries. Learn about their approach to teaching undergrads to critically evaluate information online with an analogy such as the importance of sharing information from high-quality brands, picking out the genuine articles from the knock-offs, and getting the information appropriate for the occasion.

University of Calgary’s Taylor Family Digital Library (TFDL) opened in 2011 as North America’s most technologically advanced library. Sporting an incredible array of cutting-edge technology with touch tables, interactive signage, media walls, multimedia editing suites, and a visualization studio, the TFDL includes some technology never before used in an academic library. While viewing a virtual tour of the technology, take advantage of TFDL’s research and experiences as you plan your library’s next-generation interactive technologies.

This session features case studies of libraries harnessing technologies to reinvent spaces and customer connections with content and the digital realm. Developed by Stichting Bibliotheken Midden-Frysln and Extelligentsia, SocialMediaCaster (SMC) is an award-winning interactive kiosk with a touchscreen and RFID reader that bridges the physical library collections to the digital realm of social media. When a library visitor holds any library object in front of the kiosk, it is automatically scanned and a query runs on social media platforms. Query results display on a user-friendly touchscreen linking the user to related resources (books, videos, photos, etc.) in the school and public libraries. Hear about SMC’s impact on the community and the library. Then take a look at MSU’s use of emerging technologies to integrate catalog results with floor maps, lead users directly to books they are seeking, and reveal the knowledge organization of library stacks, plus see how QR codes are mobilizing stacks, and Flash is animating subject maps.

Meet “Pixel,” the chatbot at the University of Nebraska– Lincoln Library. Artificial intelligence is enabling Pixel and other types of chatbots to be trained and developed to guide and support students navigating the dense library website and complex databases. See Pixel in action and discuss the future of reference services as libraries incorporate artificial intelligence tools.

Inspired by the idea that libraries could be content creators, the Escondido Public Library decided to enhance its digital collection by capturing and sharing the knowledge of local experts through streaming videos and podcasts. The LibraryYOU project, funded by a California State Library LSTA grant, consists of a website that showcases the collection (libraryyou.escondido.org), a recording studio, and public training classes encouraging patrons to share their knowledge and learn how to communicate through new digital multimedia formats. LibraryYOU highlights the people who make Escondido special, strengthens the library’s connections with local businesses, and establishes the library as a technology leader in the community. Feddern discusses how libraries of all sizes and budgets can set up their own LibraryYOU program.Then learn from the experience, experiments, and assessments of using Facebook as a tool for discussions in eLearning, distance, and blended education. Toren reports on why students prefer Facebook over Blackboard, their online experiences, and more.

When performing theatrical scenes in high school, students rarely have enough time to learn about the playwright and his or her vision for the play, or to understand the scene they are performing as part of a larger story of the play. Our presenters’ model, “The Play, the Playwright, and Your Scene,” leverages Google Docs, Sites, and YouTube to address this issue. Learn how it provides an opportunity for students to build a deeper and more 3D vision for their characters. Using Google Sites, students research a playwright’s life and work and read a key play. After choosing a scene, students “start a conversation with the playwright,” giving them the opportunity to speak in the voice of the playwright and write an original scene based on what they have learned about his or her life. In a project that combines research with creativity, students showcase their work through rich and detailed perform- ances that you’ll be able to view.

Does your school block social networking? Who teaches our youth how to manage their web presence? How many students have access with their personal devices 24/7? Character education, online reputation management, and netiquette do not fit into the time-restricted core class curriculum. As librarians, we need to take this on, including it with library orientation, web surfing, and research lessons. Maniere and Haugen share some fun ways to get a strong message across to students in 10- to 15-minute lessons as well as highlight great websites for students and teachers.

There are three big challenges for public libraries in this century that tie in to K–12 education: 1) Understanding the new curriculum, the Common Core standards and output- based education; 2) Aligning public library services, programs, and training with the needs of the new teen; and 3) Building relationships with school districts, schools, and teachers and defining what public libraries can offer them. Abram and Fredericka outline trends in education in North America during the past 10 years and demonstrate how Google Education, subscription products, and textbooks are changing in the face of these trends, highlighting opportunities this brings for public libraries. They also discuss innovative strategies for working with teachers and school boards.

How do we provoke deeper thinking as students move through the research process? See how live-blogging and chat tools can be used to facilitate more student engagement, spark student collaboration, or to crowdsource answers throughout the library research process. Explore specific tools and use them during the session to discuss the challenges and opportunities of using live-blogging.

LibGuides are not just pathfinders on steroids. They provide opportunities to create information-rich collaboration points among teachers, librarians, instructional technologists, and students. Learn how to showcase student work, invite contribution, and establish shared repositories in the LibGuide environment. Bring your inspired experience and hear about ours for grades K–12.

The transformational power of Internet Librarians relies on the ability of like-minded, technology-oriented peers to find each other, collaborate, engage in critical discussion, address current challenges, and work together in the profession at large to meet the changing needs of libraries. With the ever-forward drive of new technologies and unique circumstances of each organization, the role of librarians varies widely and evolves rapidly. Three leading experts in the field of library systems and technology and three from information services present key themes and lead an active discussion with audience members about the changing role of information and systems librarians today, what it means for the future, and the risks, rewards, and realities of the journey