9:45 a.m. - 10:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits

Track A • IP Institute: IP Strategies
Co-sponsored with Information Today's Intranet Professional newsletter, this three day stream looks at the growing use of intranets and portals to underpin knowledge communities where librarians and information professionals thrive. Strategies are one of the keys to the future for Information Professionals, for Intranet Professionals, and for Internet Protocol. The first day of the Institute focuses on information professionals who are using the Internet and intranets in creative ways to provide successful and respected services to their clientele. Speakers share how their libraries and information centers conceived and developed their strategies and services, as well as their lessons learned in moving these strategies forward, current status, challenges, and future opportunities. 
Organized and moderated by Rebecca Jones, Dysart & Jones Associates

Session A101
10:30 a.m. - 11:15 a.m. 
Strategies for Wired Academia: “The Most Wired Campus”
Denise A. Troll, Assistant University Librarian, Library Information Technology, Carnegie Mellon University, Distinguished Fellow, Digital Library Federation 
Carnegie Mellon University has been rated the “most wired campus” in the U.S. This presentation explores the Libraries’ opportunities and challenges, from leveraging the campus computing infrastructure to facing limited space for readers, collections and staff, to dealing with new educational technologies, distance education courses and a branch campus in Silicon Valley. New strategies are required to transcend the limitations of library facilities. New business models and technologies are needed to manage intellectual property rights, preserve and archive digital publications and effectively transform scholarly communication. New services, including online tutorials, an automated reference assistant and a reference chat room, are required to meet the needs of undergraduate students who have not yet mastered the critical-thinking skills necessary to discern quality on the Web. As technologies enable the desktop to become the classroom, the laboratory, the office and the library, new opportunities arise for collaboration in applying existing knowledge and technology and conducting research to fill the gaps. For example, a new partnership with the Eberly Teaching Center and the Office of Technology for Education aims to study how students in different academic disciplines and cultures find, organize and manipulate information; how these activities affect the quality of their intellectual work; and then how this knowledge is applied to the development of user interfaces and tools that will truly support higher education in a multi-cultural environment. The presentation includes a discussion of lessons learned and concrete examples that led to the Libraries’ formulation of a research and development policy. 

Session A102
11:30 a.m. - 12:15 p.m. 
Library of the Year: Gwinnett County Public Library Sets Strategies for the Future 
Sue Calbreath, Gwinnett County Public Library, Library of the Year 2000
Gwinnett County Public Library is the Gale Group/Library Journal’s Library of the Year for 2000. So can we kick back and take a break? No!! We’re asking ourselves, “Where do we go from here?” This session discusses the vision and strategies that GCPL uses to move forward progressively and successfully, always keeping in mind the importance of being a quality organization that champions convenience for its customers, stays relevant in a totally wired world, and balances its investment between print resources and electronic services.

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session A103
2:00 p.m. - 2:45 p.m.
Integrating & Partnering in Universities: Strategies & Lessons
Stephanie Davis, Assistant Director, Thomas and Dorothy Leavey Library, University of Southern California
Michelle Linders, System Analyst/Acting Manager Customer Support Center, Information Services Division (JEF), University of Southern California
Maliaca Strom, Assistant Librarian, Science-Engineering Library, University of Arizona
Melissa Wong, Library Director, Marymount College
Steve Reynolds, Vice Chancellor for Information Technology, Indiana University East 
When librarians collaborate with computing colleagues, differences in professional culture, not goals, are a common cause of conflict. For productive partnerships, cultural norms and expectations must be recognized and addressed. The first presentation examines the two cultures and suggests strategies for success. The second presentation describes the research that served to define the strategic plan for integration of information resources and services. It includes a discussion of the political, logistical, and technical issues that led to the decision to create a centralization of information resource services at Nichols College. 

Session A104
3:00 p.m. - 3:45 p.m.
Down the Drain: Partnering with City Agencies to Deliver Historical Content
Joyce M. Latham, Director of Library Automation, Chicago Public Library
“Down the Drain” is a project that has created a relationship between two unlikely partners — the City of Chicago Department of Sewers and the Chicago Public Library. Long-buried photos from a city building basement became the pivot point of an exploration of urban infrastructure for the Chicago Metro History Fair. The Chicago Public Library Computer Services Department, as a demonstration of the development of content, has built a detailed Web site around the photo-history, dating back to the 1920s. Inspired by the success of “Down the Drain” the City of Chicago Water Department is now working with Computer Services on culling their photo-history for a similar Web site presence. The “boy” departments — long the heavy-weights in city politics — now look at the “girl” department in a whole new light. The site was presented recently to the entire cabinet of the City of Chicago.

3:45 p.m. - 4:15 p.m. 
Coffee Break—A Chance to Visit the Exhibits

Session A105
4:15 p.m. - 5:00 p.m.
The Anywhere-Anytime Library
Lauren Stokes, Automation Services Support Coordinator, Tampa Bay Library Consortium
Karen Wilber, Continuing Education Coordinator, Tampa Bay Library Consortium
The Anywhere-Anytime Library (Alleycat), a LSTA funded project, serves libraries in the Tampa Bay Library Consortium region — 12 counties in west central Florida. Current project members include both public and small academic libraries. Alleycat provides a virtual union catalog and a tool to facilitate interlibrary loan among members of the Consortium. In addition, Alleycat provides patron initiated interlibrary loan and a method to provide for regional fulfillment of interlibrary loan requests prior to forwarding to OCLC. Phase two will enable patron authentication for access to commercial databases and establish linkages between locally mounted, library-created databases. The presentation focuses on implementation strategies and what the project does for member libraries and their patrons, the technical platforms used, and challenges such as training and publicity.
 

Track B • iContent: eRoles & Learning
What we do online is as important as how we work online — and as we work to help others become more comfortable in an electronic environment, our roles change just as much as user learning changes. This track looks at how we train and teach differently in an online environment, and how that affects both us as practitioners, and users as recipients. It looks at how we can use leading-edge software and products for training and information literacy. And it looks at how we must adapt habits to facilitate learning online. 
Organized and moderated by D. Scott Brandt, Purdue University Libraries

Session B101
10:30 a.m. - 11:15 a.m. 
Interactive & Smart Training for the Internet and Intranets 
Tom Reamy, Director & Information Architect, Charles Schwab & Co. Inc.
Brian Pomeroy, Webmaster/Manager, Web Services, The Children’s Hospital of Philadelphia
Speakers in this session discuss the new roles and techniques they’re using to create learning environments. Using two case studies, one corporate and one a children's hospital, they illustrate just-in-time training, adding intelligence to training, the use of graphics and video, online test-taking, real-time reporting, and back-end administration. They share their experiences, lessons learned, and provide ideas on how to get started developing your own interactive and smart training programs.

Session B102
11:30 a.m. - 12:15 p.m. 
Long-Distance eLearning: Two Solutions & Case Studies
Bonnie Burwell, Burwell Information Services
Stephanie Race, Distance Learning Librarian, Florida Distance Learning Reference & Referral Center
Speakers in this session explore the new roles for librarian-trainers and new technologies available to serve geographically dispersed clients. Burwell discusses the use of Microsoft’s NetMeeting software, the best applications for NetMeeting as a training delivery vehicle, its benefits and limitations and offers tips on designing training for NetMeeting delivery. Burwell also presents a case study on her use of NetMeeting to deliver training to Industry Canada’s Business Service Centres, located in 10 provinces and three northern territories. Race addresses what to consider when purchasing chat software, the ways in which chat software can be integrated into traditional reference services, and the lessons learned from providing this type of service. Race gives a case study of RRChat, which uses Web-based, Java-driven chat software to enable RRC librarians to have synchronous conversations with distance learners. The RRC uses this chat service to provide both reference assistance and library instruction to Florida's distance-learning students and faculty, who have traditionally contacted the RRC via toll-free phone, Web forms and e-mail.

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session B103
2:00 p.m. - 2:45 p.m.
Online Learning Courseware
Darlene Fichter, Data Library Coordinator, University of Saskatchewan
Frank Cervone, DePaul University Libraries
With growing popularity, libraries are turning to courseware to develop and implement training and information-literacy programs. Learn about three popular Web course management systems — WebCT, BlackBoard, and eCollege. What are their strengths, weaknesses and potential? What are the advantages and disadvantages of each system? Find out how you can use these tools to effectively deliver library educational programs.

Session B104
3:00 p.m. - 3:45 p.m.
Information Literacy & New Age Bibliographic Instruction (BI)/Training
John Ferguson, Reference Librarian, Richland College
Michael Stephens, Networked Resources Training Specialist, St. Joseph County Public Library
Information literacy is essential to the success of today's students. The first speaker focuses on the six dimensions of an information-literacy training program: tool literacy, resource literacy, research literacy, publishing literacy, emerging-technology literacy, and critical literacy. From the perspective of a library technology trainer, the second speaker discusses new methods of delivering training to users and staff — multimedia content, Web-based training, the next wave of video conferencing, and the increasingly popular video streaming. How will these technologies change our methods, our content, our jobs? Join us for discussion and demos of streaming, Web-based modules, multimedia, and more.

3:45 p.m. - 4:15 p.m. 
Coffee Break—A Chance to Visit the Exhibits

Session B105
4:15 p.m. - 5:00 p.m.
Why Training Fails: Lessons from Practitioners
D. Scott Brandt, Purdue University Libraries
Darlene Fichter, University of Sasketchewan
Athena Hoeppner, University of Central Florida
Michael Stephens, St. Joseph County Public Library
This provocative panel discussion focuses on why training fails and provides expert tips on avoiding the pitfalls in your organizations.
 

Track C • Systems: Models or Monsters?
Processes and systems, especially those linked to the Internet, are key pieces of the infrastructure underpinning libraries today. The first day of the three day Systems stream looks at some new models for sharing data and organizing workflow within our libraries. The morning session focuses on this question: Can the Napster-distributed file-sharing model improve ILL? 
Organized and moderated by Julia E. Schult, Access/Electronic Services Librarian, Elmira College 

Session C101
10:30 a.m. - 11:15 a.m. 
Napster: Copyright “Monster” or Model for the Future? 
This session focuses on the technical solutions to the copyright problems raised by the meteoric success of the Napster file-sharing system. It provides some background for further discussions of this phenomenon as a model for the future in libraries.

Session C102
11:30 a.m. - 12:15 p.m. 
Docster: Could Napster-Style File Sharing Be the Answer? 
Daniel Chudnov, Systems Architect, Yale University’s Cushing/Whitney Medical Library, and Creator of the Docster Concept 
Mary Minow, Attorney at Law, Adjunct Professor of Library and Information Science, San Jose State University 
Tomas Lipinski, Co-Director, Center for Information Policy Research (CIPR), School of Library and Information Science, University of Wisconsin-Milwaukee 
Roy Tennant, Web & Services Design Manager of the eScholarship Initiative, California Digital Library 
Our panel shares their views on the practicality of a distributed document-sharing system specifically created by and for the ILL community. They address whether and how such a system could fully protect the rights of copyright holders. 

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session C103
2:00 p.m. - 2:45 p.m.
Electronic ILL: What Do the Current Players Think? 
Mary E. Jackson, Senior Program Officer for Access Services, Association of Research Libraries
Our knowledgeable speaker speculates on what it would take to make electronic interlibrary loan (ILL) a desired replacement for traditional, mediated ILL services.  She discusses the products, policies, standards, and infrastructure needed, and what vendors have already done to incorporate electronic document delivery into their products.  She gives her predictions for the future and leads an interactive discussion.

Session C104
3:00 p.m. - 3:45 p.m.
Cataloging with the Cooperative Online Resource Catalog (CORC)
Alane Wilson, OCLC
Debra Shapiro, Continuing Education Services, UW-Madison SLIS
John V. Richardson Jr., Professor, UCLA Department of Information Studies
The tools available to librarians to describe and provide access to the information that their patrons need have increased to include not only MARC, but Dublin Core, Text Encoding Initiative (TEI), Encoded Archival Description (EAD), and many more. New standards are being developed and old ones are being enriched as more resources become available via the Web. This session discusses some of these standards and the impact that they are having on cataloging and providing access to electronic resources. It provides two case studies by CORC users on how they have integrated CORC into their daily cataloging workflow and into their public services through selection and basic description of electronic resources and the creation of pathfinders for patron use. Discover how CORC is helping librarians to cooperatively create a global database of shared pathfinders. Open interactive discussion is included. 

3:45 p.m. - 4:15 p.m. 
Coffee Break—A Chance to Visit the Exhibits

Session C105
4:15 p.m. - 5:00 p.m.
Continuation of Session C104
 

Track D • WebWizards' Symposium: Design & Management
This three day stream of programs is for Webmasters and managers as well as those on the WebWizards’ learning track. The first day focuses on design and management of Web sites, including how to do usability studies, keeping sites up-to-date, writing Web editorial policies and more.
Organized by Andy Breeding, Blue Ripple, and moderated by Donna Scheeder, Library of Congress
 

Session D101
10:30 a.m. - 11:15 a.m. 
Home Page Improvement: Usability Studies & Dynamic Scripting to Improve Accessibility & Layout
Rob Withers, Electronic Information Services Librarian, Miami University Libraries
Rob Casson, Electronic Information Services Librarian, Miami University Libraries
Aaron Shrimplin, Electronic Information Services Librarian, Miami University Libraries
Library Web pages function like a physical library by providing access to information resources, such as electronic journals and books, and services, such as online reference, interlibrary loan requests, and renewals. As a result, Web planners, like designers of library facilities, must address issues of accessibility and layout. This session is a case study of Miami University’s efforts to identify potential problems, assess prospective solutions with usability studies, address problems with effective layout and navigation, and use open source scripting languages to ensure that essential navigational components are displayed effectively regardless of end-user software/hardware. To reduce time needed to add or change contents, a Web-based interface was designed to allow subject specialists to directly control the contents of many dynamically-generated Web pages. 

Session D102
11:30 a.m. - 12:15 p.m. 
The Low-Maintenance Approach to Keeping Your Web Site Useful and Up-to-Date
Denise Garofalo, Director for Communications Resources, Mid-Hudson Library System
Merribeth Advocate, Continuing Education Coordinator and Default Webmaster, Mid-Hudson Library System
Ever wonder how to take your basic HTML-based library Web site and keep it interesting, useful and up-to-date without using every spare minute you have? Staff at the Mid-Hudson Library System did just that, using dynamic database-driven Web pages, AmeriCorps help, pdfs, and a collaborative Team approach to redesign their existing System Web site. Besides FAQs and tips and other regular resource data, it now hosts default database-driven Web pages, that can be updated on-the-fly, for over 50 of their member libraries. This session covers how to move to a database-driven Web site, technical and maintenance and design issues, touches on getting extra staff help through the AmeriCorps Program and other low-cost low-maintenance Web site enhancements.

12:15 p.m. - 2:00 p.m. 
Lunch Break—A Chance to Visit the Exhibits

Session D103
2:00 p.m. - 2:45 p.m.
Developing and Implementing a Web Editorial Policy in an Academic Library Site
Aimee de Chambeau, Assistant Professor of Bibliography, Science & Technology Library, ASEC 104K, The University of Akron
Susan DiRenzo, Assistant Professor of Bibliography, Systems Coordinator University Libraries, The University of Akron
In Spring 2000 the University of Akron’s University Libraries’ Websquad developed a Web Editorial Policy in preparation for a complete redesign of the libraries’ Web site. The Websquad reviewed existing Web editorial policies and, in collaboration with the Head of Collection Management, developed a Web Editorial Policy to guide the site redesign. The Editorial Policy serves as a structure for the continued maintenance of the libraries’ site, assuring continuity and integrity. This session covers the development and practical application of an editorial policy for a library’s Web site. It presents a brief comparison of existing Editorial Policies, a detailed look at the components of our Web Editorial Policy, and discusses the practical issues involved in the development and adoption of, and adherence to, such a policy.

Session D104
3:00 p.m. - 3:45 p.m.
Using Database-Driven Web Sites to Deliver Content Efficiently
Marshall Breeding, Vanderbilt University
Creating Web sites based totally on static Web pages is untenable as Web sites expand to include larger amounts of information. Data must be managed and organized, and not simply listed. It is important to be able to manage information in a database environment, yet provide easy access to that information through the Web. 

3:45 p.m. - 4:15 p.m. 
Coffee Break—A Chance to Visit the Exhibits

Session D105
4:15 p.m. - 5:00 p.m.
Library Jargon as a Factor in Information Design for Web Usability
Lesley M. Moyo, Gateway Librarian, The Pennsylvania State University Libraries
Ashley Robinson, Gateway Librarian, The Pennsylvania State University Libraries
It has been noted in the past that use of library jargon may be a factor hampering access to information. When librarians talk about indexes, information literacy, full-text journals, bibliographic citations, etc. there is a possibility that some patrons don't fully understand what is meant. In the traditional library where all users came to the library physically, the librarian had the opportunity to explain the terminology and help users understand what the terms represent within the whole information process. Now within the context of virtual libraries, library users may be coming into the library via the electronic doorway from hundreds or thousands of miles away. To promote ease of use in the virtual library environment, issues of access, search interface, and usability are being actively addressed. This presentation of survey results on the topic includes a discussion and some suggestions towards ways of achieving consistency through use of common terminology to promote ease of use and navigation of Web-based library resources. Other Web-usability topics explored include: Are the Web-usability testing criteria the same: commercial sites vs. academic sites? Are the labels you put on the content part of the overall information design? 
 

Wednesday Evening Session
7:30 p.m. - 9:00 p.m.
Technology & Knowledge Forum: A Look at Dead & Emerging Technologies
Since we are now firmly in the knowledge age, and organizations and communities are striving to become learning organizations and centers, librarians are even more critical to the transfer of knowledge in these learning environments. Our popular “dead technology” session focuses this year on those technologies that will, and will not, allow us to transfer knowledge to our clients in easy, cost-effective, and relevant ways. This session features Computers in Libraries experts, pioneers, and practitioners. It is free and open to all registrants, exhibitors, and exhibit visitors. Come and hear our panels’ predictions of future-challenged technologies as they praise and condemn available and emerging technologies.

Moderator: D. Scott Brandt, Purdue University

Panelists:
Stephen Abram, IHS Micromedia Limited
Walt Howe, Delphi Internet Services, Inc.
Greg Notess, Montana State University
Marshall Breeding, Vanderbilt University
Eric Flower, University of Hawaii