The Technology Conference for Information Age Librarians 
March 13-15, 2002 • Washington Hilton & Towers • Washington, DC 
General Conference — Wednesday, March 13
PreConference Keynotes/Evenings Wednesday Sessions Thursday Sessions
Friday Sessions Computers in School Libraries PostConference CIL 2002 Home
Keynote — International Ballroom Center

E-Books & the Future of Libraries
9:00 a.m. – 9:45 a.m.
Victor McCrary, National Institute of Standards and Technology
What is the current state of e-books today?  What are we likely to see in the future? What are the implications for public, academic, school, as well as corporate and government libraries?  Hear from one of the world’s leaders about the future of this technology and get some insights as to what our library strategies should include for the future.

Coffee Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m.

Track A • NAVIGATING TODAY’S DIGITAL REALITY: Searching & Search Engines — International Ballroom Center
This three-day stream of programs focuses on how we navigate in the digital world. It begins with a full day of programs discussing searching and search engines, then moves to a second day looking at virtual, or collaborative digital, reference, and finishes with a third day focusing on e-learning & Literacy, both information, and technology oriented.

This track focuses on search strategies and methods, search engines, and services which enhance retrieval. Join us for a look at the latest search engines, navigation strategies, and more.

Moderated by Julia Peterson, Information and Knowledge Management

Session A101
Search Engine Update
10:30 a.m. – 11:15 a.m.
Greg Notess, Reference Librarian, Montana State University, & Owner, Search Engine Showdown
Our expert search engine watchdog provides a glimpse at the latest changes and enhancements to current search engines, highlights some of the new engines to check out, and gives us an overview of the landscape as it exists now as well as what it might look like in the future.

Session A102
Cyberguides & Search Lessons Learned
11:30 a.m. – 12:15 p.m.
Bonnie Burwell, Burwell Information Services
Margo Williams, Research Editor & Internet Trainer, The Washington Post, & co-author of Great Scouts! Cyberguides for Subject Searching on the Web
This session looks at the sources, tools and techniques that expert Williams finds most useful to keep Great Scouts!, as well as her own inventory of subject-based directories of Web resources, current and relevant. It moves on to discuss some new techniques you can use to create your own cyberguides to subject-based resources. 

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m.

Session A103
Google Busters
1:45 p.m. – 2:30 p.m.
Gary Price, Creator of Price’s List of Lists & Direct Search, co-author of The Invisible Web 
This super searcher goes beyond the favorite Google search engine and looks at the newest search engines on the block, describes what do these engines do differently and when they would be particularly useful. He also discusses key strategies for searching the Invisible Web. Hear from an expert searcher about what’s hot in his world!

Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.

Session A104
Amphibious Research Skills: Strategies for Super Searching
3:15 p.m. – 4:00 p.m.
Mary Ellen Bates, Bates Information Services
Fee or free? Web or professional online services or hybrids? Search engines or the Invisible Web? Online searchers need to know how to evaluate all the information terrains, how to decide which resource to use where and why. Bates provides tips, tools, and technologies for choosing the most appropriate type of resource and pulling all the disparate types of material together.

Session A105
Catering to Government — Designing & Implementing Customer-Centric Services 
4:15 p.m. – 5:00 p.m.
Cecelia Petro, Director, Carter Library & Information Resource Center, Maryland Dept. of Natural Resources
This session looks at information retrieval that mirrors the way we manage and document delivery on the fly. Challenged by management to retrieve information in a way that mirrors how the State of Maryland frequently manages its natural resources, by watershed and across disciplines, Cecelia and her library came up with a surprisingly simple and robust solution that satisfies the needs of staff and citizens alike. 

TRACK B • WEBWIZARDS’ SYMPOSIUM: Web Design & Development — International Ballroom East
This three-day symposium focuses on key Web design and development strategies and techniques, takes an in-depth look at usability testing and studies and provides concrete examples of how to improve our Web site, while looking at some exciting new Web tools.

What works? What doesn’t? How do you use XML? Join our speakers for real-world discussions, tips, techniques, and strategies as they share their knowledge, experiences, and ideas.

Moderated by Eric Flower, University of Hawaii - West Oahu

Session B101
Writing for the Wired World 
10:30 a.m. – 11:15 a.m.
Darlene Fichter, Data Library Coordinator, University of Saskatchewan Library, Intranet Librarian columnist for Online, & President, Northern Lights Internet Solutions Ltd.
This session discusses why the Web changes the way you should write, suggests some proven techniques that work when communicating on the Web, and looks at the implications for content development and presentation. Filled with examples, tips and tricks, this session is a must for library Web site content developers.

Session B102
Developing and Managing Web Standards 
11:30 a.m. – 12:15 p.m.
Lisa Peterson, Senior Intranet Developer, South Florida Sun-Sentinel
How can developing Web standards for intranet or Web sites help you and your users? Learn how to develop Web standards for your intranet or public sites and get by-in from all parties involved. Implement your standards in a realistic way that builds in mechanisms for support, feedback, different interpretations of the model, change and expansion.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. 

Session B103
Managing 4D Text on the Web: Bibliographic Access for the Ephemeral Web
1:45 p.m. – 2:30 p.m.
Debora Seys, Hewlett Packard
New ways of delivering content on the Web are giving  authors and publishers the opportunity to create multidimensional and ephemeral texts that challenge our assumptions for bibliographic control. Management of content on the Web now provides the means for each user to retrieve and use a unique text, one that has never existed before and may never exist again. This new  environment requires new definitions and a different bibliographic approach, if we are to help our users identify, find and access materials in the fourth dimension and beyond. Seys explores some of the questions and problems encountered and proposes some conceptual models for solutions. 

Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.

Session B104
Tips from the Top
3:15 p.m. – 4:00 p.m.
Frank Cervone, Assistant University Librarian for InformationTechnology, Northwestern University
Greg Notess, Reference Librarian, Montana State University-Bozeman Library & Creator of Search Engine Showdown
Darlene Fichter, Data Library Coordinator, University of Saskatchewan Library, Intranet Librarian columnist for Online, & President, Northern Lights Internet Solutions Ltd.
Gary Price, Co-Author of The Invisible Web, Creator of Price’s List of Lists & Direct Search
This panel of top Web designers and developers shares their key tips and secrets of success for producing easy-to-use, sticky, content-rich sites.

Session B105
Instant Access: Streamlining User Access to Databases
4:15 p.m. – 5:00 p.m.
Birte Nebeker, Electronic Resources/Web Development Librarian/Associate Professor, Raritan Valley Community College
Libraries acquire more and more online databases. To provide the end user with immediate access, it is important to streamline the process of making the resources available on the library’s Web site as soon as they are acquired. In this case study, online databases are added to a back-end application as they are acquired. A middleware Web application generates Web pages on the fly. The applications used are MS Access and Cold Fusion Server. Currently, end users have access to the databases by title or by subject. Come and hear how one library integrates front-end applications such as Web browsers with back-end applications such as MS Access through Web applications.

Content management is one of the key activities of information professionals, whether through acquiring content, integrating content info databases, intranets or portals, or organizing information architecture strategies, taxonomies, and other systems which make this information accessible to clients and users. This three-day stream of programs focuses on new electronic content formats, e-books and e-publishing, new tools for organizing and creating digital content, and more. 

Leveraging the best aspects of computer and Internet technology to better serve library users, electronic books provide efficient and effective means of aggregating, organizing, and making content accessible. This track presents the current picture of the fast changing e-books environment, looks at the integration and use of e-books in libraries and virtual environments to support distributed learning, as well as discusses how to choose between the growing variety of options. 

Moderated by Julia Schult, Hamilton College

Session C101
Evolving Role of E-Books
10:30 a.m. – 11:15 a.m.
Sean Devine, Safari Books Online
This session previews an overview of the hardware and software involved with e-books, the emerging roles of publishers and booksellers, the use of e-books in libraries, the development of e-book standards, the implications of copyright and security issues, and questions for the future.

Session C102
The Integration and Usage of E-Books in the Digital Library
11:30 a.m. – 12:15 p.m.
Lynn Silipigni Connaway, Ph.D., VP, Research and Library Systems, netLibrary, Inc.
Susan Gibbons, Digital Initiatives Librarian, University of Rochester
Kaia Densch, Thomson, Legal and Regulatory 
Connaway, a librarian and leader in e-book and scholarly communication evolution, shares experiences related to the publication, production, dissemination, and usage of e-books and provides an overview of e-book trends, challenges, and usage data. Gibbons and Densch discuss how to interpret usage patterns and encourage patron adoption and use, what content is best suited for e-book production and how the various forms of electronic content should be linked, what the future “books” look like and how the publishing and library policies and processes are changing.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. 

Session C103
E-Book Choices: Which Option Is Best? 
1:45 p.m. - 2:30 p.m.
Patricia Alderman, Electronic Resources Librarian, National Defense University Library 
Rosemary Marlowe-Dzuik, Senior Reference Librarian, National Defense University Library 
Marybeth Dowdell, Acquisitions Librarian, National Defense University Library 
Hear from those who have experimented with six different types of e-books in the past two years: Rocket Librarian, netLibrary, REB 1100, REB 1200, Jornada 548, and Jornada 720. This panel presents each device’s strengths and weaknesses and discusses how the dynamic e-book environment affects the library’s ability to offer effective, up-to-date e-book service.

Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.

Session C104
“Books? We Don’t Need No Stinkin’ Books!” or “How to Succeed at Being a Cybrarian” 
3:15 p.m. – 4:00 p.m.
Anne Marie Secord, Director of Library Services, National University
Robin Lockerby, Instructional Services Coordinator, National University
James Sherman, Library Information Center Librarian, National University 
National University takes distributed learning seriously. It offers 50+ accredited undergraduate and graduate programs online and at 25 learning centers throughout California. The NU Library’s 21st Century Cybrary Model supports these programs and provides full service to their 17,000 students through the new Central Library and Library Information Centers with virtual collections. In this case study of their use of technology in training and communication for virtual librarians, a panel highlights the implementation of the model, discusses the use of technology in providing training and communication for remote librarians, and presents the role of a virtual librarian.

Session C105
Can This Marriage Be Saved? OPACs and E-Books 
4:15 p.m. – 5:00 p.m.
James Rettig, University Librarian, University of Richmond
E-books and reference resource centers have proliferated at the same time as advances in the power of online library catalogs. Rettig points out that the requirements to navigate proprietary interfaces, access e-resources directly or access through passwords are barriers to e-resource use today. Rettig presents a clear vision of a unified, yet flexible and responsive, information resource identification and delivery system that improves access to e-resources for library users, explaining the points of view of ILS vendors, librarians, and e-book and resource center producers.

TRACK D • SYSTEMS — International Ballroom West
Processes and systems, especially those linked to the Internet, are key pieces of the infrastructure underpinning libraries and information services today. This three day stream looks at a range of topics including security, state-wide virtual catalogs, intranets, content and knowledge management systems, and wireless technologies.

Moderated by Nancy Nelson, Library Director, Berkeley College

Systems: Processes & Management
The first day of this stream focuses on a variety of topics including the “space” supporting library and information services, public access computing, security, e-acquisitions, working with IT, statewide initiatives and more.

Session D101
Destination Place: Libraries of the Future 
10:30 a.m. – 11:15 a.m.
Stephen Arnold, President, Arnold Information Technologies
Ulla de Stricker, de Stricker Associates 
With so many libraries serving a majority of their clients virtually, and with collections being moved offsite for just-in-time item retrieval, the physical space becomes less of a concern, right? On the contrary, many librarians now face the challenge of creating a desirable “being space” to facilitate group work, collaboration, quiet study, and access to electronic resources. Speakers share their observations on the opportunities now available for the libraries of the future.

Session D102
Secure Public Access & the Modern PC Interface
11:30 a.m. – 12:15 p.m.
Mike Crandall, Technology Manager, Libraries and Public Access to Information Program, Bill & Melinda Gates Foundation
Richard Wayne, Assistant Director for I.S., University of Texas Southwestern Medical Center Library
Learn from those who are on the front lines of public access computing. Crandall discusses recent work done by the Bill & Melinda Gates Foundation to design a customizable tool that enables local configuration of public access computer security settings. It uses XML files to build a compiled installation program that allows administrators to apply and remove security in a standard Windows 2000 environment. Wayne describes a number of server based, client-based, software and hardware security solutions considered in the design and development of a new PC interface that achieved the appropriate balance of functionality and security for staff and clients.

Lunch Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. 

Session D103
Virtual Catalog Technologies: Implementing Partnerships for Statewide Success
1:45 p.m. - 2:30 p.m.
Mary Anne Doyle, former Project Manager, Boston Library Consortium
Randy Dykhuis, Executive Director, AccessMichigan, Michigan Library Consortium
The developing technologies and protocols supporting Virtual Catalogs are moving libraries toward building strong, viable partnerships that benefit their users and staff. This session provides two examples: The statewide Virtual Catalog Project in Massachusetts details how the implementation of the Bath Profile, NISO Circulation Interchange Protocol (NCIP) and other protocols, standards and techniques has allowed implementation of their dreams of easy accessibility of library collections and effective resource sharing. AccessMichigan, already providing more than 65 databases to every library in Michigan, is now creating a statewide library network by implementing a shared union catalog, ILL software, patron authentication, and courier delivery service. It describes the challenges of planning for and implementing these services on a multitype library, statewide basis and the directions it is taking.

Coffee Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m.

Session D104
E-Acquisitions: Case Study in Ordering Magazines Online
3:15 p.m. – 4:00 p.m.
Cynthia Larson, Coordinator, Library Systems, Aurora Health Care
In 2001, the Aurora Libraries managed approximately 4,000 subscriptions for all Aurora hospitals, clinics, and facilities. Using an intranet, they developed an automated system to allow users to indicate their cancels, renewals, updated mailing and budget information, and new orders. This session discusses and demonstrates the technology used (ColdFusion and a Microsoft Access database) in developing this Web application and briefly describes the subscription management history at the Aurora Libraries, dollars saved using this method, and user feedback to the new system.

Session D105
Collaborative IT Planning & Practice: Public Library Case Studies
4:15 p.m. – 5:00 p.m.
Alan Bobowski, Chief, Technical Operations, Montgomery County Public Libraries,
Kathie Meizner, Manager, Chevy Chase Branch Library,
Francie Gilman, Librarian, Special Needs Library, Montgomery County Public Libraries
Edwin S. Clay, III, Library Director & Pat Bangs, Information Assistant, Fairfax County Public Library
When designing IT policies and practices, librarians can have a big impact using their traditional skills. In Montgomery County Public Libraries, they established The Information Technology Advisory Committee (ITAC) which in the first 6 months accomplished the following: inauguration of a digital reference service using CRM software, a pilot for online book discussions and online real-time author talks, pilot video and virtual library tours, an Internet portal including the library’s children’s Web page, and customer focus groups to evaluate a variety of hand-held e-book reading devices. A large Fairfax County, VA suburban library system has expanded its traditional role, contributing to such IT projects as the redesign of the County’s Web site, the creation of content and navigation design on a county-wide kiosk information system; and even contributing to the future implementation of an electronic payment system. Learn how collaborative IT planning works at major public libraries, as well as a number of collaborative consensus building techniques you can replicate.
Wednesday Evening Session — International Ballroom East

Technology & Knowledge Forum: A look at Dead & Emerging Technologies
7:30 p.m. – 9:00 p.m.
Moderator: D. Scott Brandt, Purdue University
Lisa Peterson, Senior Intranet Developer, South Florida Sun-Sentinel
Darlene Fichter, University of Saskatchewan & Northern Lights Internet Solutions
Nancy Nelson, Library Director, Berkeley College
Stephen Abram, IHS Micromedia Limited
Firmly in the knowledge age, organizations and communities are striving to become learning organizations and centers, and librarians are even more critical to the transfer of knowledge in these learning environments. Our popular “dead technology” session focuses this year on those technologies that will, and will not, allow us to transfer knowledge to our clients in easy, cost-effective, and relevant ways. This session features some new views as well as some of our long-term Computers in Libraries experts, pioneers, and practitioners. It is free and open to all registrants, exhibitors, and exhibit visitors. Come and hear our panel’s predictions of future-challenged technologies as they praise and condemn available and emerging technologies.

The Technology Conference for Information Age Librarians 
March 13-15, 2002 • Washington Hilton & Towers • Washington, DC 
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