The Technology Conference for Information Age Librarians
March 13-15, 2002 • Washington Hilton & Towers • Washington, DC 
PreConference Workshops — Tuesday, March 12
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Tuesday, March 12

Want to know the latest tips and tricks for searching the breadth and depth of content available from Dialog? Ready to learn new approaches for using Dialog® to answer all your business and research questions?
Then Dialog Update@CIL2002 is for you.

For details see

Workshop 1
Searcher’s Academy
FULL DAY — 9:00 a.m. – 4:30 p.m.
Host:  Mary Ellen Bates, Bates Information Services
Gary Price, Co-Author, The Invisible Web, Creator of Price’s List of Lists & Direct Search
Greg Notess, Reference Librarian, Montana State University-Bozeman Library, & Creator of Search Engine Showdown
Donna Scheeder, Congressional Research Service (CRS), Library of Congress, 
Bill Spence, CTO, Information Today, Inc.,
Ran Hock, Online Strategies & Author of The Extreme Searcher’s Guide to Web Search Engines
Want to sharpen your skills? Learn from the experts? Join search veterans, authors, and columnists from Searcher Magazine and the “Super Searcher” series of books to learn the latest strategies and techniques for searching online. Offered for the first time on the East Coast, this day-long event introduces you to the experts who share their searching secrets and expertise. Participants should have basic experience with Web searching, but even searchers with extensive Internet background will find something to polish and advance their skills. The morning covers:
  • Search Engine Mechanics: Pop the hood and look into the mechanics of all types of search engines. Join our search engine grease monkey to learn the secrets of supersearching.
  • General Web Search Engines: How to use them.
  • Browser Basics and Beyond: Tired of living under the Pareto rule — 20% of features get 80% of the usage? Find out what all those other browser features can do for you, the ones you barely know exist.  Discover keyboard short cuts and other productivity enhancements.
  • Cool Search Tools
  • Practical Research Tips and Techniques
  • Choosing the Right Search Engine: When to use which, the value of advanced search features, trends in their development and stability
Ask an Expert: An interactive discussion including a favorite tip, target Web source, or advanced technique from each of the faculty, as well as a chance to ask any questions still unasked or unanswered.
Join us for a stimulating day with the experts.
Workshop 2
Information Portals & Content Management Strategies 
9:00 a.m. – 4:30 p.m.FULL DAY 
Howard McQueen, CEO, McQueen Consulting
Jean E. DeMatteo, McQueen Consulting
This full-day workshop covers the A-Z of Content Management, from Information Architecture, to structured database-driven sites, to key applications and user-interface design and testing. Filled with case studies and compelling real-world applications, this intermediate, non-engineer/developer course, led by an intranet specialist, prepares attendees to become Content Management Consultants.
Workshop 3
Usability Testing & Evaluation Methods for Library Web Sites 
9:00 a.m. – 12:00 p.m.
Darlene Fichter, Data Library Coordinator, University of Saskatchewan Library, Intranet Librarian columnist for Online, & President, Northern Lights Internet Solutions Ltd.
Frank Cervone, Assistant University Librarian for Information Technology, Northwestern University
Are you developing a new service, intranet area or Web site? Are you redesigning? Do you want to make sure your site works and is easy to use? Learn about usability tests that you can carry out to develop early designs and refine the site. Learn about evaluation techniques. Try out task-based testing. Take home tips, exercises, examples and guidelines for carrying out your own testing and making your site better for users. 
Workshop 4
Teaching the Internet in 49 Minutes 
9:00 a.m. – 12:00 p.m.
D. Scott Brandt, Purdue University Libraries 
We are way past the point where teaching the Internet is a novelty. Now we need to make sure that we are effective in what we teach and how we do it. For those who have a short amount of time in which to teach both novice and experienced users, a systematic approach to staying on target is essential. This new and improved workshop shows you how to apply instructional systems design (ISD) to almost any information instruction setting. It focuses on how to identify important objectives to cover; integrate learning objectives and instructional strategies; incorporate conceptual understanding; build a learner-centered module of instruction; and determine how and when to include experiential learning exercises. Such an approach is useful for classroom settings, but is also a critical (and often overlooked) element of online delivery for distance learners or Internet/intranet-delivered training. Participants need not have experience in training or instruction, but should possess a willingness to explore a structured way of thinking and working! Brandt, a.k.a. techman, is an award winning and internationally renowned presenter. 
Workshop 5
Managing Public-Access Computers in the Library 
9:00 a.m. – 12:00 p.m. 
Marshall Breeding, Vanderbilt University
This half-day practical workshop covers issues and technologies involved in running a real-world public-access computer operation.  Computer workstations intended for public use come with a unique set of requirements.  They provide access to a wide variety of resources and must be impervious to tampering or accidentally being changed by library users.  Their security is a major concern.  In the workshop we will look at several alternative approaches for managing public-access computers.  Hardware and software products available for securing public computers will be discussed.  Topics covered will include technical support issues, staff training, user interface design, facilities planning and management, dealing with the public, developing policies and training, and managing staff.
Workshop 6
Professional Competencies & Activities: A Curriculum Overview 
9:00 a.m. – 12:00 p.m.
Ulla de Stricker, President, de Stricker Associates
Betty-Jo Hibberd, Quantum Manager, DIALOG
Is your career humming along just the way you always dreamed? Do you feel “on top” of every challenge coming your way? Does thinking 5 years out not faze you in the slightest? In today’s “information environment,” professionals face formidable opportunities requiring formidable skills. Responding to an expressed need for career management among information professionals, the DIALOG Corporation has launched the Quantum2 Program whose curriculum covers the broad sweep of competencies and activities key to a successful career and a successful service operation. Organized according to the typical phases of a strategic planning cycle, the workshop examines “what happens” in, and the skills essential to, these endeavors: environmental analysis, knowledge culture analysis, perception analysis, needs assessment, service definition, management buy-in, implementation/project management, marketing and relationship management, measurement, operations and team management. Attendees discuss a number of questions related to career challenges and strategies to meet them. For those interested in taking charge of their careers, this workshop is an excellent diagnostic tool for identifying areas in need of educational attention and provides pointers for further study taught at venues across North America.
Workshop 7
Web Redesigns — The Good, the Bad & the Ugly
1:30 p.m. – 4:30 p.m. 
Darlene Fichter, Data Library Coordinator, University of Saskatchewan Library, Intranet Librarian columnist for Online, & President, Northern Lights Internet Solutions Ltd.
Frank Cervone, Assistant University Librarian for Information Technology, Northwestern University
Is it time to strike a committee and start to redesign? Learn how to construct a workable model for a redesign and a useful methology to follow. Get ideas, guidelines and tips on when to change to toolkits and software for developing your site. Hear what tools are popular and most effective. Develop a redesign plan and carry it out from start to finish. Learn about common pitfalls and success factors. 
Workshop 8
Technology Disaster Recovery
1:30 p.m. – 4:30 p.m. 
David J. Ives, Chief Information Technology Officer, NELINET, Inc.
Most library computer users are familiar in dealing with the problems of computer lockup, corrupt files, and other relatively common situations. But, what happens when a real technological disaster strikes — fire, flood, wind damage, earthquake, plagues of locusts and frogs, and other major disasters? If you have prepared your library well in advance and have done appropriate planning, you too can ride out the storm with minimal real damage and downtime. Attendees learn how to protect their hardware, software, and operations from the adverse effects of a variety of disasters through a series of evaluative and planning processes. This half-day workshop helps you to create a Technology Disaster Recovery Plan that will minimize the adverse effects of any disaster on a library’s operations and functioning.
Workshop 9
Teaching Web Search
1:30 p.m. – 4:30 p.m.
Greg Notess, Reference Librarian, Montana State University-Bozeman Library, Creator of Search Engine Showdown, & author of Government Information on the Internet
With the constantly changing nature of the Web, the search engine features, and the search engines themselves, how do we best teach our users to search the Web? This workshop covers issues with both search engine and instructional techniques. Explore the latest changes among the search engines, and their impact on instruction. Discover how other instructors manage the complexities of teaching Web searching. Learn a variety of techniques for teaching both newcomers to Web searching as well as those who think they know everything about the Web. This session covers advantages, disadvantages, and techniques for hands-on training, demonstration sessions, and online, self-paced guides for use in teaching others to search more effectively amidst the wealth of information on the Web.
Workshop 10
Making Your Web Site Accessible to All
1:30 p.m. – 4:30 p.m. 
Cheryl H. Kirkpatrick, Web Administrator/Information Technology Librarian, South Carolina State Library 
Library Web sites provide information about services, collections, and communities as well as access to databases, digital libraries and other information. But is your Web site accessible to everyone? Learn how to make your Web site accessible to people with vision, hearing, physical, and cognitive disabilities. This workshop focuses on providing participants with:
  • An understanding of why Web accessibility is important
  • Methods of implementing the World Wide Consortium’s Web Accessibility Initiative 
  • Tips for making Web sites accessible 
  • Information on available tools for evaluating and retrofitting web sites for accessibility
  • Resources to continue learning about accessibility
The Technology Conference for Information Age Librarians 
March 13-15, 2002 • Washington Hilton & Towers • Washington, DC 
Information Today, Inc. Home PageCIL 2002 Home