9:00 a.m. – 10:00 a.m. 
Larry Prusak, Consultant, Researcher, & Author 

Information professionals and knowledge managers are uniquely positioned to be thought-leaders within their organizations. One key to innovative leadership is knowing how to choose the right ideas to implement—and then making them happen. Drawing on more than two years of research, Larry Prusak, a leading-edge consultant and researcher will discuss where new ideas come from, how to evaluate which ideas are worth pursuing, and customizing ideas to suit an organization’s unique needs. Hear how to determine when to adopt a new idea aggressively and how to be effective in promoting new ideas within your organizational structure. 

Larry Prusak has extensive consulting experience, within the U.S. and internationally, in helping firms leverage and optimize their information and knowledge resources, and has authored several books and numerous articles on knowledge and information management. His latest book, What’s the Big Idea: Creating and Capitalizing on the Best Management Thinking, is due out in May 2003.

9:00 a.m. – 10:00 a.m. 
Craig Silverstein, Director of Technology, Google, Inc. 

Best known for its colorful logo and well-known simple search screen, Google is experimenting with new forms of search and new definitions of information retrieval. Craig Silverstein explains these new directions and discusses their potential impact on information professionals, knowledge managers, and the library community. 

Craig Silverstein is the Director of Technology at Google. He was the first employee hired by Google’s founders and created many of the original IT components that supported Google’s deployment and growth.

Session F201 — Building a Digital Library: Shining Examples and Lessons Learned
10:45 a.m. – 11:45 a.m. 
Larisa Brigevich, Manager, Global Research Library, Franklin Templeton Investments
Charlotte Spinner, President, Effective Systems Solutions LLC
Thomas R. Kochtanek, Associate Professor, School of Information Science and Learning Technologies, University of Missouri-Columbia

Digital libraries come in all shapes and sizes. This panel of digital librarians will describe their initiatives, how they planned and implemented their digital solutions, and what they would do differently next time around. Their case studies include a rapid-response collection built after September 11, a virtual learning center for historical material, and an integrated resource for a global company. Get inspired and get ready to tap your own organization’s digital library potential by hearing what others have accomplished.

Session F202 — Knowledge Management Glue: Taxonomies
12:00 p.m. – 12:45 p.m.
Dee Baldwin, Blue Cross/Blue Shield of Florida
Claude Vogel, Chief Scientist, Convera  

With more and more information available in digital format, controlled vocabularies are increasingly important. Hear how one librarian adapted and combined existing taxonomies to create an indexing tool for internal documents, and hear an industry expert predict the future of classification systems.

9:00 a.m. – 10:00 a.m. 
Marybeth Peters, Register of Copyrights and Director, U.S. Copyright Office 

The last decade has seen numerous changes in domestic and international copyright laws, and the U.S. Copyright Office has been at the forefront of the debates and legal battles shaping the digital copyright agenda. Drawing on nearly a decade of experience as Register of Copyrights, Marybeth Peters will discuss the changes and their success, as well as the continuing challenges facing users, producers, and lawmakers in the years ahead. 

Marybeth Peters has served as the United States Register of Copyrights since 1994, and formerly she was Policy Planning Advisor to the Register. She is the author of The General Guide to the Copyright Act of 1976, and a recognized expert on intellectual property and copyright law.

Session E301 — 24/7 Reference: Lessons Learned
10:30 a.m. – 11:15 a.m. 
Moderated by Susan McGlamery, Los Angeles Area Metropolitan Cooperative Library System
Michael Simonds, CEO, Bibliomation, Inc.
Scott Matheson, Yale University

24/7 reference service has become a goal of many library systems, aided and abetted by the power of the Internet. However, 24/7 service is not an easy dream to turn into reality. Software, staffing, and follow-up services are just a few of the many concerns of those who strive to provide quality service around the clock. Hear a panel of librarians on the firing line from the field talk about their problems—and some solutions to the challenges.