| INSIDE THIS
                            ISSUE | 
                        
                          | Cover
                            Story | Page 1 | 
                        
                          |  | Librarians Rally in the Nation’s Capital |  | 
                        
                          | How-to | Page 1 | 
                        
                          |  | Reducing Barriers to Resources by Listening to Our Users  |  | 
                        
                          | Customer-Based Marketing | Page 6 | 
                        
                          |  | Marketing Public Libraries in Quebec: It’s in the Bag! |  | 
                        
                          | Special Report | Page 9 | 
                        
                          |  | Pearls of Wisdom From ALA 2010 |  | 
                        
                          | Ideas for Programs & Promotions | Page 10 | 
                        
                          |  | November/December |  | 
                        
                          | Spectacles | Page 10 | 
                        
                          |  | How Pop Culture Sees Librarians |  | 
                        
                          | Book Review | Page 11 | 
                        
                          |  | Marketing Today’s Academic Library: A Bold New Approach to Communicating With Students |  | 
                        
                          | In The News | Page 12 |