Workshop 6 • 9:00 a.m. - 12:00 p.m.
Performance Centered Business Models and Processes: Keys to Effective KM
Gloria Gery, Principal, Gery Associates
Burton A. Huber, President and CEO, Ariel Performance Centered Systems, Inc.
[http://www.arielpcs.com/resources/presentations.shtml]

Workshop 10 • 1:00 p.m. - 4:00 p.m.
Organizing Virtual Organizations & Teams
Randy Brooks, Vice President, InfoWorkSpace
Jay McConville, Director, Business Development, Ezenia!
[POWERPOINT SLIDESHOW]

Workshop 11 • 1:00 p.m. - 4:00 p.m.
Knowledge Portals: Converting Information Overload into Knowledge-on-Demand
Nettie Longietti, Knowledge Project Manager, VisionCor
John Schneble, Business Development Manager, VisionCor
[POWERPOINT SLIDESHOW]

Workshop 13 • 1:00 p.m. - 4:00 p.m.
Crashing with the Nose Up: Building a Working, Sharing Environment
James R. (Robert) Crow, Principal, Crow Consulting
[www.crowgroup.net] • [POWERPOINT SLIDESHOW - 3MB]

Workshop 16 • 1:00 p.m. - 4:00 p.m.
Knowledge Management in Defense
Jeffrey A. Goldman, Senior KM Strategist, General Dynamics Advanced Information Systems
Dennis M. Scanlon, Vice President, FORMTEK - Lockheed Martin Global Telecommunications
[http://www.formtek.com/news/newsSnippets/KMOverview.1.pdf]
[POWERPOINT SLIDESHOW]

KEYNOTE SPEECH — 9:00 a.m. - 10:00 a.m.
Successfully Implementing KM
Carla O’Dell, President, American Productivity & Quality Center 
and the author of If We Only Knew What We Know: The Transfer of Internal Knowledge & Best Practices
[POWERPOINT SLIDESHOW]
 

^{TRACK A • KM STRATEGIES, PROCESSES & MODELS}

Session A101 — 10:15 a.m. - 11:00 a.m.
Second-Generation Knowledge Management
Mark W. McElroy, President, Macroinnovation Associates
[http://www.macroinnovation.com/images/McElroy_On_2nd_GenKM.pdf]

Session A103 — 2:00 p.m. - 2:45 p.m.
Underpinning the Knowledge Management Approach: Aligning Corporate Mission, Vision and Enterprise
Françoise Rossion, Executive Consultant, Cap Gemini Ernst & Young
[POWERPOINT SLIDESHOW]

Session A105 — 4:15 p.m. - 5:00 p.m.
Case Study: Metrics, Incentives & Methodologies at Context Integration
Stan Ward, Independent Consultant, Former Chief Methodologist, Context Integration 
[http://www.stanward.com/presentations/KMWorld2001_Stan_Ward_A105.pdf]
 
 

TRACK B • KM TOOLS & TECHNOLOGY

Session B104 — 3:00 p.m. - 3:45 p.m.
Form Follows Function
Matt Hummel & Lee Pietzsch, Ariel Performance Centered Systems
[http://www.arielpcs.com/resources/presentations.shtml]
 

TRACK C • KM & CONTENT MANAGEMENT

Session C101 — 10:15 a.m. - 11:00 a.m.
Content Management (CM) in Transition: An Industry Investigation
Jim Bair, SVP, Strategy Partners International 
[www.strategy-partners.com] • [POWERPOINT SLIDESHOW]

Session C102 — 11:15 a.m. - 12:15 p.m.
How to Calculate the ROI of Corporate Knowledge Initiatives
Robert Lee, President & CEO, Inxight Software Inc. 
Michael Maziarka, Director, CAP Ventures, Inc.
David Gilmour, President & CEO, Tacit Knowledge Systems
Lisa Wright, Director, Americas Regional Marketing, Factiva, a Dow Jones and Reuters Company
[POWERPOINT SLIDESHOW]

Session C103 — 2:00 p.m. - 2:45 p.m.
Managing Content and Knowledge
Farida Hasanali, KM Consultant, American Productivity & Quality Center 
Qusai Mahesri, Chief Knowledge Officer Springbow Solutions 
[POWERPOINT SLIDESHOW]

Session C104 — 3:00 p.m. - 3:45 p.m.
Automating Content Management
Peter Simon, VP of Strategic Development, DigitalOwl
[POWERPOINT SLIDESHOW]
Tony Freeman, Co-Founder and Executive Vice President, DeepBridge Content Solutions
 

TRACK D • CULTURE & KM

Session D101 — 10:30 a.m. - 11:15 a.m.
Knowledge Communities: Strategies for Building Successful Communities of Practice
Kathy Valderrama, Knowledge Manager, Cap Gemini Ernst & Young
[POWERPOINT SLIDESHOW]

Session D102 — 11:15 a.m. -12:15 p.m.
Different Cultures, Different Tactics: Case Studies
Nicole Doyle, Director, Knowledge Management Services, Hill and Knowlton Canada 
Heidi Wyma, Resource Centre Manager, Hewitt Associates 
Pam Mayer, Knowledge Sharing Manager, Granite Construction Inc. 
Seema Khan, Educational Development Leader, Granite Construction Inc. 
Drew Erickson, Development Leader, Granite Construction Inc.
[POWERPOINT SLIDESHOW]

Session D104 — 3:00 p.m. - 3:45 p.m.
Building a Business Case for Collaboration: The All-Important ROI
Carl “Chip” Venters, VP, Business Development, SiteScape, Inc.
[POWERPOINT SLIDESHOW] • [Bio - MS Word]
 

TRACK A • KM STRATEGIES, PROCESSES & MODELS

Session A202 — 11:30 a.m. - 12:15 p.m.
Designing Organizations to Add Value Through Knowledge
Susan Albers Mohrman, Center for Effective Organizations, Marshall School of Business, University of Southern California
[http://www.marshall.usc.edu/emplibrary/knowledgeworld01.pdf]

Session A203 — 1:45 p.m. - 2:30 p.m.
Intellectual Capital: Owning, Controlling, and Measuring
Erick Brethenoux, VP, Lazard Freres 
Scott Eliot, Director, Knowledge Management Products Group, Lotus Development Corporation
[PRESENTATION - PDF FORMAT]

Session A204 — 2:45 p.m. - 3:30 p.m.
How to Measure the Potential of Knowledge
Boyd Hendriks, Senior Managing Consultant, Knowledge Management, Cap Gemini Ernst & Young; Editor, Information Professional
[POWERPOINT SLIDESHOW]

Session A205 — 4:15 p.m. - 5:00 p.m.
Tacit and Explicit: Measure and Map It
Valdis Krebs, Principal, OrgNet 
Margaret Logan, Know Inc. 
Eric Zhelka, Konverge, Inc.
[POWERPOINT SLIDESHOW]
 

TRACK C • KM & CONTENT MANAGEMENT: FOCUS ON TAXONOMIES

Session C201 — 10:30 a.m. - 11:15 a.m.
Taxonomies, Lexicons & Organizing Knowledge
Bob Boiko, President, Metatorial Services, Inc.
[POWERPOINT SLIDESHOW]

Session C202 — 11:30 a.m. - 12:15 p.m.
An Evaluation of Modern Categorization Systems
Ian Hersey, VP, Linguistic Products, Inxight Software Inc. 
[PRESENTATION - PDF]
Chris Porter, Director, Coding Systems, Factiva, a Dow Jones and Reuters Company
[PRESENTATION - PDF]

Session C205 — 4:15 p.m. - 5:00 p.m.
Natural Language Advances
Fred Popowich, President, Gavagai Teachnology 
Julian Henkin, Vice President, Worldwide Customer Services, LexiQuest, Inc. 
[POWERPOINT SLIDESHOW]
 

TRACK D • CULTURE & KM: FOCUS ON COLLABORATION

Session D202 — 11:30 a.m. - 12:15 p.m.
Collaborative Intranets: Integrating KM with Culture, Content and Technology
Fredda Lerner, Associate, Booz-Allen and Hamilton 
[POWERPOINT SLIDESHOW]

Session D205 — 4:15 p.m. - 5:00 p.m.
Influencing End Users to Contribute and Use Knowledge
Mary Corcoran, V.P., Outsell, Inc.
[http://www.outsellinc.com/docs/downloads/KMWorld2001_10.htm]
 

TRACK E • eBUSINESS, eGOVERNMENT & KM

Session E201 — 10:30 a.m. - 11:15 a.m.
What’s Happening with eGovernment Strategies
Donna Scheeder, Congressional Research Service, Library of Congress and others 
Nigel Oxbrow, President, TFPL 
Boyd Hendriks, Senior Managing Consultant, Knowledge Management, Cap Gemini Ernst & Young; Editor, Information Professional
[POWERPOINT SLIDESHOW]

Session E202 — 11:30 a.m. - 12:15 p.m.
KM Practices in Government: A Canadian Perspective
Nick Bontis, Institute for Intellectual Capital Research 
Marie Lalonde, Health Canada 
Nilem Bedi, Ministry of Transportation 
Ash Sooknanan, Workplace Safety and Insurance Board 

Session E205 — 4:15 p.m. - 5:00 p.m.
Tools for Better eGovernment 
Chris Twardowski, Manager of Client Services, Orbital Software 
Albert Simard, Director, Knowledge Management Division, Canadian Forest Service, , Natural Resources Canada 
Caroline A. Cook, Canadian Forest Service, Natural Resources Canada 
[POWERPOINT SLIDESHOW (6MB!)]
 

TRACK A • KM STRATEGIES, PROCESSES & MODELS

Session A301 — 10:30 a.m. - 11:15 a.m.
First Things First: Developing a Visionary Design for Knowledge Management
Frank Brusca, Partner & Sr. Consultant, Ariel Performance Centered Systems, Inc.
[http://www.arielpcs.com/resources/presentations.shtml]

Session A303 — 1:45 p.m. - 2:30 p.m.
Technology Company Focuses on People & Processes: Compaq Case Study
Denise M. Schilling, Manager, Compaq Knowledge Management Office, Compaq Computer Corporation 
Kimberly Lopez, Sr. KM Consultant, American Productivity & Quality Center
[POWERPOINT SLIDESHOW]

Session A304 — 3:15 p.m. - 4:00 p.m.
Next Generation Knowledge Management Must Account for the Complexity of the Way
 Organizations Collaborate
Ronald Yu, Vice President, Professional Services and Support, HelloBrain Corporation
[POWERPOINT SLIDESHOW]
 

TRACK C • KM & CONTENT MANAGEMENT: FOCUS ON XML

Session C301 — 10:30 a.m. - 11:15 a.m.
XML, CM & KM
Darlene Fichter, Data Coordinator, University of Saskatchewan Libraries
Frank Cervone, DePaul University
[POWERPOINT SLIDESHOW]

Sessions C303 & C304 — 1:45 p.m. - 4:00 p.m.
XML Show & Tell
Stephanie Lummis, Director of Product Management, Antarcti.ca Systems
Michael Vulpe, CTO & Founder, i4i (Infrastructures for Information, Inc.)
Eddie O’Brien, President & CEO, Ringtail Solutions
[POWERPOINT SLIDESHOW]
 

TRACK E • eBUSINESS & KM

Session E302 — 11:30 a.m. - 12:15 p.m.
Human Capital ROI: KM & HR Driving Business Results
Nick Bontis, Director, Institute for Intellectual Capital Research, Associate Editor, Journal of Intellectual Capital, Professor of Strategic Management, McMaster University
[POWERPOINT SLIDESHOW] • [ACCOMPANYING MS-WORD DOC] • [BIO] • [PROMO]

Cyborg Categorization: Foundation for Knowledge Retrieval
AND Knowledge Retrieval: Core Dimension of KM
Tom Reamy, Charles Schwab & Co. Inc.
[POWERPOINT SLIDESHOW]

e-Learning: Some Things Can Only Be Learned, Not Taught
Stephen Abram, Vice President, IHS Group/Micromedia Limited
[http://www.micromedia.on.ca/presentations/km-hall.pdf]

Personal Knowledge Management
Steve Barth, KMWorld Columnist, former editor-at-large, Knowledge Management magazine
[http://www.global-insight.com/pkm/]

Value of Taxonomies in KM
Joseph Schehr, VP KM Technology, LexisNexis
[POWERPOINT SLIDESHOW]