| TOP STORY |
A Librarian’s Guide to QSC
Librarians
can learn a lot from McDonald’s employees. Anthony Aycock shows how
using their philosophy of QSC—quality, service, and cleanliness—can
help libraries better serve their patrons.
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Page 1 |
| FEATURES |
Conversations From the ALIA Information Online Conference 
Text and photos by Ray Lewis
|
Page 1 |
The Future of Cybersecurity Under the New Administration
by Nancy K. Herther |
Page 1 |
Alexander Street Strikes a Chord With Open Music Library
by Brandi Scardilli |
Page 28 |
| COVER TO COVER |
Editor’s Note
Certain and Uncertain
by Brandi Scardilli |
Page 3 |
We the People
New FCC Chairman Pushes Back Against Net Neutrality
by George H. Pike
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Page 6 |
Insider’s Perspective
Mitigating the Challenges of Big Data
by Tammy Bilitzky
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Page 9 |
Book Review
Disrupting Academia
Reimagining the Academic Library
by David W. Lewis
Reviewed by Gwen M. Gregory
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Page 18 |
LiteByte
The Onion Helped Internet Humor Evolve
by Thomas Pack |
Page 31 |
| SHORT TAKES |
NewsBytes |
Page 3 |
NewsMakers |
Page 6 |
| Product News |
Page 20 |
| Words at Work |
Page 25 |
| INSIGHTS |
Internet Waves
My Desire to Remain Sane
by Shirley Duglin Kennedy |
Page 8 |
The Razor's Edge
Libraries in a Time of Crisis: Remaking the Social Compact
by Brendan Howley
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Page 18 |
Database Review
Opportunity Scorecards Measure the American Dream
by Mick O’Leary |
Page 14 |
ViewPoint
Truth: A Comeback Plan
by Barbara Quint |
Page 15 |
Legal Issues
Changes in the Battle Over Illegal File Sharing
by George H. Pike |
Page 16 |
In Other Words
Word for Word
by Lauree Padgett |
Page 17 |
International Report
A Million-Dollar U.K. Digital Library
by John Charlton |
Page 22 |
| CONFERENCES |
| Information Today, Inc. Conferences |
Page 10 |
Report From the Field
Marching the Midwinter Blues Away
Text and photos by Brandi Scardilli |
Page 10 |
| Global Outlook |
Page 11 |
