Moderated by Pamela Cibbarelli, Cibbarelli’s 
 

Session A301 
9:00 a.m. - 9:45 a.m. 
The Net-Interactive Librarian: How IT Changes the Role and Competencies of the Librarian
Doris B.Friis, Silkeborg Public Library, Denmark 

This presentation looks at recent development projects within IT at Silkeborg Public Library, Denmark.  It focuses on the roles, competencies and relationships involved in two projects: "Netnavigator" and "Librarian at Your Service."  "Netnavigator" is an online-service with possibilities of direct contact via video, screen-sharing, microphone, chat and mail. "Librarian at Your Service" is a cooperation between three different public libraries, servicing people from all over the country outside normal opening hours. The project evaluates new means of cooperation and distance-working. 
 

Session A302 
10:00 a.m. - 10:45 a.m. 
Authentication & Security Issues: Options in the Library Web Environment
Marshall Breeding, Library Technology Officer, Vanderbilt University 
Monica King, Library Technology Consultant, remoteauthentication.com and efixa.com 

Although most libraries do not perform electronic commerce with their Web servers, many do need to provide sensitive and confidential content to their authorized users, yet prevent unauthorized access. Learn how to make your Web site more secure and how to protect confidential and proprietary data in a Web environment. Some of the topics covered in this workshop will include an introduction to the PKI (Public Key Infrastructure), X.509 Digital Certificates, SSL (Secure Sockets Layer) and how to implement these technologies in a Web environment. 
 

10:45 a.m. - 11:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits
 

Session A303 
11:30 a.m. - 12:15 p.m. 
Internet Delivery of Library Services: A Virtual Tour of American University Libraries
John R. Ashcraft, Jr., Electronic Formats Coordinator, University of Florida’s Marston Science Library 

Most university libraries have now made at least a partial transition to Internet delivery of their collections, catalogs, and course reserves. What happens now as patrons do their research from home via the Internet? “Popup videos” of interviews with librarians, systems personnel, and patrons from a half-dozen of America’s universities will allow you to see and hear what’s going right and what must change as libraries make the switch from “face-to-face” to ”keyboard-to-keyboard.” This multimedia presentation is a virtual tour of university libraries from across the U.S. and includes discussions of electronic course reserves, filtering, and the challenge of delivering reference services to patrons who may never come to the library building. 
 

12:15 p.m. - 1:30 p.m. 
Lunch Break—A Chance to Visit the Exhibits
 

Session A304 
1:30 p.m. - 2:15 p.m. 
Back to the Future: Using Application Service Providers
Carol J. Knoblauch, Product Manager, Open Text Corporation, BASIS Division 

Information Technology (IT) departments in many organizations are exploring alternative ways to support the growing demand for system management resources. The general availability of Web-based systems makes outsourcing system services an interesting option. Application Service Providers (ASPs) host specialized systems, providing the hardware, software, network and security infrastructure along with system administration and database administration services. Industry analysts recognize the trend to utilize ASP services as a cost effective option for system support. In the last year, several library automation vendors have become ASPs by offering their solutions on a subscription basis. The ASP model is more generally available from service organizations that integrate multiple products and applications in a secure environment to support specialized business communities. What is an ASP? Why are organizations considering ASPs? What types of applications are available with the ASP model? How are ASP services offered? 
 

Session A305 
2:30 p.m. - 3:15 p.m. 
Issues & Challenges for the Future
Dru W. Mogge, Program Officer, Internet Services, Association of Research Libraries 
Angela D’Agostino, Director of Product Development, Bowker 

This session addresses several issues: digital projects and the one stop borrow vs. buy decision. The first speaker discusses sharing information about a wide range of digital projects and identifying the knowledge and technical skills needed within the library community to develop these projects. She illustrates how the ARL Digital Initiatives Database is working to achieve knowledge sharing in this area. The second speaker 
discusses “integrating the Web OPAC,” “delivering services virtually,” and “eCommerce solutions” while looking for the complete solution of a borrow vs. buy decision. She focuses on how these types of services integrate Web applications with their existing systems (OPAC and ILL) and capitalize on the new technology which not only expands and improves their services but could become a revenue generator as well through affiliate deals or transaction percentages. 
 

Closing Keynote 
3:30 p.m. - 4:15 p.m. 
New & Evolving Information Technologies
This session sets the tone for 2001, the year of the knowledge and information space odyssey.  It examines both new information technologies hitting the market and those on the horizon, and initiates a discussion of implications these technologies have for information and knowledge management. 

 

Track B 
BUILDING AND SUPPORTING VIRTUAL COMMUNITIES [DeAnza Ballroom III] 
An Internet virtual community is a combination of place, content, and people and their interactions/relationships. This track, the third day of the Navigating the Net stream, provides a foundation of understanding for virtual communities: the people involved, the roles for information professionals, the problems to be addressed, and the future for collaboration of these types. 

Organized and moderated by Hope N. Tillman, Babson College, and Walt Howe, Delphi Forums 
 

Session B301 
9:00 a.m. - 9:45 a.m. 
Virtual Community Building Using Internet Tools 
Hope N. Tillman, Director of Libraries, Babson College 

An essential element to building community is the exchange or transfer of information on two levels, where visitors come and find useful information on the site and visitors give you and other visitors something as well, making the exchange of information a collaborative effort. This session looks at tools for building communities and enhancing the exchange of information. 
 

Session B302 
10:00 a.m. - 10:45 a.m. 
Planning for the Next Wave of Convergence: Collaboration Software 
Stephen Abram, VP, IHS Micromedia 

It’s no accident in our knowledge-based society that collaboration environments are a key trend in information sharing and virtual interaction. This session reviews the new waves of technologies used to support these activities, focuses on collaboration software — what it is and who is using it — and provides real world examples of its use. 
 

10:45 a.m. - 11:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits
 

Session B303 
11:30 a.m. - 12:15 p.m. 
Serving Virtual Communities 
Carol J. Knoblauch, Library Product Manager, Open Text Corporation, BASIS Division 

This presentation examines the role of virtual communities and collaboration in information centers and knowledge management initiatives as the prerequisite for building collaborative communities. It highlights the information center as a venue for intellectual discourse and the extension of that role to interactive library systems, using case studies and demonstrations of relevant applications. 
 

12:15 p.m. - 1:30 p.m. 
Lunch Break—A Chance to Visit the Exhibits
 

Session B304 
1:30 p.m. - 2:15 p.m. 
Dealing with the Dark Side 
Walt Howe, Delphi Forums 

Problems occur in the best of virtual communities. Systems fail at the worst times, one browser won’t talk to another, and hackers and attackers do their best to destroy a community. This session will explore these and other problems and suggest solutions. 
 

Session B305 
2:30 p.m. - 3:15 p.m. 
E-mail Reference: When, Where, and What Is Asked 
Naomi Lederer, Assistant Professor, Reference Librarian, Colorado State University, Morgan Library 

E-mail reference provides a very basic level of interaction for virtual communities. This presentation gives an overview of Morgan Library’s past two years’ experience with e-mail reference and compares e-mail reference availability with other Colorado libraries. 
 

Closing Keynote 
3:30 p.m. - 4:15 p.m. 
New & Evolving Information Technologies
This session sets the tone for 2001, the year of the knowledge and information space odyssey.  It examines both new information technologies hitting the market and those on the horizon, and initiates a discussion of implications these technologies have for information and knowledge management. 

 

Track C 
eROLES & CAREERS: CONTROLLING OUR DESTINY [Steinbeck Forum] 
In the fast changing world of eResources, roles for information professionals are rapidly changing and growing while whole new career paths are appearing. The need for experienced and knowledgeable information professionals has never been so strong. Join the third day of the eResources stream and hear from information professionals on the front lines of this exciting new world. 

Organized and moderated by Rebecca Jones, Dysart & Jones Associates 
 

Session C301 
9:00 a.m. - 9:45 a.m. 
Clued In: What We Need to Know to Direct Our Future 
Darlene Fichter, Northern Lights Internet Solutions Ltd. 
Rebecca Jones, Dysart & Jones Associates 

Paul Saffo, noted futurist, says that we’re in a period of massive change, in which nothing makes sense, and won’t make sense for 2 or 3 more decades. The Cluetrain Manifesto, a best-seller in the IT world, attempts to make some sense of shifts occurring in technologies, businesses and organizations. The speakers look at what these shifts are — and are going to be — and how we can and must make sense of them to be “clued in” to the forces shaping our roles and the world in which we’ll be working. 
 

Session C302 
10:00 a.m. - 10:45 a.m. 
Architecting New Roles from Core Competencies: Librarians in Information Architecture
Roy Tennant, Manager, eScholarship Web & Services Design, California Digital Library 

Information Architecture is quickly emerging as a new field for information professionals. Jobs with “information architect” in the title are proliferating even while librarians, Web designers, information retrieval experts, and others debate the definition of the field. While that debate continues in the background, what are the skills, experiences, and perspectives that prospective information architects need? What are organizations looking for when they post an information architect position? How can you obtain these skills and position yourself at the forefront of a new information profession? 
 

10:45 a.m. - 11:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits
 

Session C303 
11:30 a.m. - 12:15 p.m. 
The Many Hats of an Internet Librarian
Chandra L. Gigliotti-Guridi, Assistant Library Director, Hampden-Sydney College 
Amy Hale, San Diego County Public Law Library 
Ruth A. Kneale, Gemini Observatory Librarian 

Knowledge manager, Web page developer, Web site administrator, staff trainer, software installer, hardware repair person, general computer troubleshooter. The role of the Internet librarian defies definition. We are called upon to assume many roles and wear many different hats as we perform a list of duties that is ever-increasing and changing. Three energetic librarians from very different types of libraries — academic, law, and science — explore some of the similar and different hats they wear, all of which come under the umbrella of Internet librarianship. 
 

12:15 p.m. - 1:30 p.m. 
Lunch Break—A Chance to Visit the Exhibits
 

Session C304 
1:30 p.m. - 2:15 p.m. 
Sanity Check: Metadata Is Indexing
Deborah Lewis, Program Manager, MetaData Services, e-Publishing, Cisco Systems, Inc. 

This presentation compares traditional abstracting and editorial experience with requirement skill sets for corporate information management and Web initiatives. First steps from a “fill-in gap” analysis include strategies to: 
1) Change your talk (creating your own buzz) 
2) Change your walk (changing with the tools) 
3) Keep what works (using structured vocabularies) 
4) Tell the truth (promoting budgetary responsibility) 
 

Session C305 
2:30 p.m. - 3:15 p.m. 
If You Give It Away for Free Will He Still Marry You? or Creating Customers by Giving Away Free Web Content
Marylaine Block, Writer, Internet Trainer, Librarian Without Walls 
Cindy Chick, Librarian, Graham & James LLP and co-publisher of LLRX.com 
Mary-Ellen Mort, Creator & Webmaster, Jobstar 

Join us for a spirited panel discussion among infopreneurs conquering market spaces and controlling their futures. They will discuss their forays into the Web world, beginning with the basic Internet business model of giving away service for free, making people love you and your free products, and then evolving to the point where they’ll spend money for your other products. The panelists will identify how they’ve approached their new roles, what they’ve learned, and the “Oops” moments and things that have worked — about building a business on the Web. 
 

Closing Keynote 
3:30 p.m. - 4:15 p.m. 
New & Evolving Information Technologies
This session sets the tone for 2001, the year of the knowledge and information space odyssey.  It examines both new information technologies hitting the market and those on the horizon, and initiates a discussion of implications these technologies have for information and knowledge management. 

 

Track D 
KNOWLEDGE MANAGEMENT [San Carlos Ballroom] 
Managing an organization’s knowledge is one of the key challenges today but when it’s done well the organization thrives. Information professionals and Internet librarians have the skills to make this happen. This track showcases several organizations and their strategies for sharing knowledge for success. 

Moderated by Richard Geiger, San Francisco Chronicle 
 

Session D301 
9:00 a.m. - 9:45 a.m. 
Our Journey from Knowledge Sharing to Learning Organization
Daniel T. Law and Elisabeth Goodman, Information Management, SmithKline Beecham Pharmaceuticals 

This session highlights a case study from an information management department in pharmaceutical R&D. The vision of Information Management (IM) is to successfully exploit SB Pharmaceutical R&D’s knowledge assets by delivering core information products, services and processes to R&D customers. In 1996, IM began its formal knowledge management journey with a radical re-organization. Subsequently, a more progressive approach was adopted to foster a knowledge sharing (KS) culture in IM, since we believed such sharing of learning, experiences and best practices would lead to a marked enhancement in the products and services we provided our customers. A KS plan and program was developed, which included a detailed communication and promotion plan, the design of a department-wide knowledge repository (a Lotus Notes database), training of staff for knowledge capture and sharing, a rewards and incentives system to encourage KS, linkage of KM competency to annual performance review, and lately, the launch of a new Information Literacy Program within R&D. The achievements, impact and lessons learned from our journey will be discussed in this presentation. Success factors for KS in general, benefits of a learning organization for R&D, and the future of IM’s KS program will also be discussed. 
 

Session D302 
10:00 a.m. - 10:45 a.m. 
Symbiosis: The Beneficial Relationship Between Librarians and Knowledge Managers
Sandy Bradley, Director, Technical Library, Naval Air Warfare Center, Weapons Division 
Joan Goppelt, IT/IS Task Team, NAWCWD, China Lake 

In these times of declining budgets and staff, we all need to look for ways to provide traditional library skills and services in non-traditional, emerging disciplines. Networking with others in the organization helps to locate these disciplines and provides more value to the organization as a whole. One Navy organization, NAWCWD, relates its experience when a librarian and a knowledge manager collaborate to develop a symbiotic relationship. They define their environment, explain their own responsibilities, and show how working together has helped them both achieve more individually and for their own group. They discuss past, current, and future projects. 
 

10:45 a.m. - 11:30 a.m. 
Coffee Break—A Chance to Visit the Exhibits
 

Session D303 
11:30 a.m. - 12:15 p.m. 
Best Practices for a Successful Knowledge Management Program
Tina Bryne, Enterprise Consultant, Factiva 
Robert Patt-Corner, Senior Principal Scientist, Knowledge Management, Mitretek Systems 
Knowledge management programs can be simple or sophisticated. What elements ensure the success of your program? In this session, speakers share what they have learned from various knowledge management initiatives: types of knowledge management tools, components and attributes of knowledge management programs, return on investment issues, and critical success elements. They look at the various roles that are necessary for a successful knowledge management program and those that might be of interest to information professionals. 
 

12:15 p.m. - 1:30 p.m. 
Lunch Break—A Chance to Visit the Exhibits
 

INFORMATION ARCHITECTURE 
Infrastructure and its architecture are key whether they underpin our transportation routes, the telecommunications world, city skyscrapers, or the information world. This track looks at why information architecture is important to building a foundation for information management and the importance of controlled vocabulary. 

Moderated by Richard Geiger, San Francisco Chronicle 
 

Session D304 
1:30 p.m. - 2:15 p.m. 
A Business Case for Information Architecture
Peter Morville, CEO, Argus Associates 

What is the business value of a good information architecture? How do you convince management to make the necessary investments? How can you measure success? These are the questions that haunt most information architects. Peter Morville will share his experience and insights on this important topic, explaining how to measure and communicate your return on information architecture (ROIA). 
 

Session D305 
2:30 p.m. - 3:15 p.m. 
When Toddlers Aren’t Rugrats: Building a Thesaurus from Scratch
Lyn Condron, Head of Cataloging/Web Manager, Tisch Library, Tufts University 
Ranjami Saigal, Project Manager, Academic Technology, Tufts University 

Keyword searching is great, but...sometimes only a controlled vocabulary will fit the needs of the users. Catalogers understand subject authority inside and out. Narrower terms, broader terms, sees and see alsos—all are second nature to us. So it is critical that we be the major architects for constructing a subject-specific thesaurus. Working with reference librarians, professors, and an information technology team, catalogers at Tufts designed the foundation for dynamic controlled vocabulary. Condron shares her experiences in building this thesaurus, including the training and change management aspects of the cataloging staff in applying these well-honed skills to applications in the 21st century. 
 

Closing Keynote 
3:30 p.m. - 4:15 p.m. 
New & Evolving Information Technologies
Stephen Arnold, Arnold Information Technologies
This session sets the tone for 2001, the year of the knowledge and information space odyssey.  It examines both new information technologies hitting the market and those on the horizon, and initiates a discussion of implications these technologies have for information and knowledge management.