| FEATURES |
|
The Work of Their Hands (and How We Got It Into Ours)
By Jessica Dame and Sheila Dorsey
|
Page 4 |
| Getting Your FAQs Straight: How to Make Your Knowledgebase Power Virtual Reference
By Matt Labrake
|
Page 14 |
The Use of Filters in Library Discovery
By Kaci Resau
|
Page 20 |
Lingua Franca: How We Used Analytics to Describe Databases in Student Speak
By Susan Gardner Archambault, Jennifer Masunaga, and Kathryn Ryan
|
Page 25 |
| COLUMNS |
The Systems Librarian
Investing in Enhanced Digital Experience
By Marshall Breeding |
Page 9 |
Practical Technology
Security and Privacy, Etiquette and Hygiene
By Jessamyn West |
Page 12 |
| DEPARTMENTS |
Editor’s Notes
Giving Your Services That Human Touch
By Dick Kaser |
Page 2 |
News Desk
By Celeste Peterson-Sloss |
Page 29 |
Noted and Quoted
By Celeste Peterson-Sloss |
Page 30 |
Books to Check Out
By Celeste Peterson-Sloss |
Page 31 |
| SPECIAL SECTIONS |
Write for CIL in 2020! |
Page 19 |
EDTECH
Tools and Tips for Helping Students Create E-portfolios
By Kim Moore |
Page 32 |
