Computers in Libraries - VOLUME 37, NUMBER 8 - October 2017

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Magazines > Computers in Libraries > October 2017
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VOLUME 37, NUMBER 8 — October 2017
Computers in Libraries
Complete Coverage of Library Information Technology

This Month: The Library Experience

*FEATURES*
Tackling the Omnichannel Experience With Customer Journey Mapping By Darlene Fichter and Jeff Wisniewski	Page 4
How to Manage Libtech Innovation With Wardley Value Chain Mapping By Brett Williams	Page 8
Pokémon GO Changed Our Library By Amanda Costigan, Rachel Seissler, and Brittany Ham	Page 26
Surprise Us: Why Randomness Deserves a Place in Every Library System By Matthew Goddard	Page 30
*DEPARTMENTS*
Editor’s Notes Delighting Your Customers By Dick Kaser	Page 2
Books to Check Out By Celeste Peterson-Sloss	Page 21
Noted & Quoted By Celeste Peterson-Sloss	Page 23
News Desk By Celeste Peterson-Sloss	Page 24
*COLUMNS*
The Systems Librarian Elevating Tech Skills for the Cloud By Marshall Breeding	Page 15
Practical Technology Hacking Your Shopping, Shopping Your Hacking By jessamyn west	Page 18
*SPECIAL SECTIONS*
Internet Librarian 2017 Conference Preview	Page 12
Write for CIL	Page 20

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