| FEATURES 
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| 
 Blog Searching for
Competitive Intelligence, Brand Image, and Reputation
Management  
By Christina K. Pikas  
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Page 16  | 
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 Envisioning the
Environment: The U.S. EPA Web Site  
By Amy Affelt 
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Page
22  | 
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 Web-Based Chat vs.
Instant Messaging 
By Sarah Houghton and Aaron
Schmidt 
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Page
26 | 
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 Copyright
Clearances: Library Copying in the Digital Age 
By K. Matthew Dames 
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Page
32  | 
Yeah, But Can You Search
Audio? 
By Anna Convery | 
Page
37  | 
| COLUMNS 
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| 
 On the Net  
Scholarly Web Searching  
Greg R. Notess 
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Page
39  | 
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  The Dollar Sign 
Flying into Aviation
Information  
Marydee Ojala  
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Page
42  | 
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  PC Monitor 
Firefox and Future
Dangers: The Open and Closed of It  
Walt Crawford  
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 Page
45 
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 Intranet Librarian 
The Many Forms of
E-Collaboration  
Darlene Fichter  
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 Page
48 
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| 
 Information
Strategist 
Fast Track Link Resolver at Stanford University: A Content Engineering
Success
Story  
George Plosker  
 
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Page
51  | 
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 Péter’s
Picks & Pans 
SAGE Journals on HighWire Press, DLIST, FindArticles  
Péter Jacsó 
 
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Page
54  | 
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 Web Site Management 
Web Site Redesign: Knowing When It’s Time  
Kim Guenther  
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 Page 58  
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 Hardcopy 
Internet Annoyances: How to Fix the Most Annoying Things About Going
Online; The CSS Anthology: 101 Essential Tips, Tricks & Hacks;
The Accidental Library Manager; Berkshire Encyclopedia of
Human-Computer Interaction  
Deborah Lynne Wiley  
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Page
61 | 
Online
Spotlight  
Getting Directions from Strangers  
Mary Ellen Bates  | 
Page
64  | 
| DEPARTMENTS 
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| 
 The HomePage
 
Talk
About My Generation  
Marydee Ojala  
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Page
5 | 
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 Industry News  
Compiled by Suzanne Sabroski  
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Page
6 | 
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 Letters to the
Editor  
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Page
12  | 
Internet
Search Engine Update  
New Search Features, Developments, and Content  
Greg R. Notess  | 
Page
15  |