| FEATURES |
Help Central: Creating a Help Desk & Knowledge Portal in SharePoint
By Lisa A. Ennis and Randy S. Tims |
Page 5 |
Shaking Up Expectations: The OCLS Shake It! App
By Cassandra Shivers |
Page 14 |
Content Integration: Creating a Scalable Common Platform for Information Resources
By Max Berenstein and Demian Katz |
Page 18 |
| DEPARTMENTS |
Editor’s Notes
Smartphones, Tablets, and Who Knows?
By Dick Kaser |
Page 4 |
Online Treasures
Discovering Discovery Tools
By Janet L. Balas |
Page 32 |
News Desk
By Barbara Brynko |
Page 34 |
Noted & Quoted
By Celeste Peterson-Sloss |
Page 36 |
Tech Tips for Every Librarian
Extensibility
By Donna F. Ekart |
Page 38 |
Books to Check Out
By Celeste Peterson-Sloss |
Page 40 |
| COLUMNS |
The Digital Strategist
Lessons From Steve Jobs: A Digital Framework for Tapping Into Patrons’ Emotions
By Helene Blowers |
Page 22 |
Building Digital Libraries
Add Rich Media to Mobile Resources, but Monitor Workflow Patterns
By Terence K. Huwe |
Page 25 |
The Systems Librarian
Looking Forward to the Next Generation of Discovery Services
By Marshall Breeding |
Page 28 |
| SPECIAL SECTION |
Computers in Libraries 2012 Conference Overview |
Page 12 |
How to Write for CIL |
Page 27 |
