How We Surveyed Doctors to Learn What They Want From Computers and Technology
Librarians at New York City’s Bellevue Hospital Center needed to write a 3-year strategic plan that included technology data. To find out how often doctors and residents used computers, and what sort of info they accessed, several people conducted an online survey asking very specific questions. The results helped them write their plan and, maybe more importantly, helped them justify a big budget increase to buy more computers.
By Tania Bardyn, Caroline Young, and Lin C. Lombardi

Building a Web-Based Laboratory so Users Can Experiment With New Services
Academic librarians who were mindful of the fact that a lot of their online services were under-used came up with a plan to improve the situation. Rather than working hard to set up services that might just sit there, they created a “web lab” where they put partially functional software for patrons and faculty to play with and comment on. Now those comments can affect software design before it’s too late, so services are more user-friendly—and more used.
By Jason J. Battles and Joseph (Jody) D. Combs

The Systems Librarian
An Analytical Approach to Assessing the Effectiveness of Web-Based Resources
By Marshall Breeding

Libraries in Computers
Upgrading to Geek 2008
By Daniel Chudnov