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Conferences > Computers in Libraries 2012
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March 21 - 23, 2012
Hilton Washington
Washington, DC
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C203 Artificially Intelligent Virtual Agents Extend Services!

Thursday, March 22, 2012
1:30 PM 2:15 PM
, Lake Branch Library Manager, Mentor Public Library and Lakeland Community College
, Web Specialist, Akron-Summit County Public Library

Several Ohio libraries are partnering to develop and implement artificially intelligent virtual agents. Targeting both the least and the most proficient computer users, an artificial intelligence agent offers instruction and assistance to users unfamiliar with the library’s services and resources. This presentation looks at artificial intelligence agents in libraries, the process of both creation and customization using AIML, implementation, and user response and demonstrates various implementations of the agents in websites,WebPacs, and information kiosks.






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