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General
Conference — Wednesday, March 10
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| Opening
Keynote |
Expectations
for Our Digital Future
International
Ballroom Center
9:00 a.m. – 9:45 a.m.
Clifford Lynch,
Executive Director, Coalition for Networked Information
(CNI)
Never one to shy away from making predictions
or sharing his views of the future, Clifford Lynch
talks about: the next generation of the Net; the
role of content, knowledge, and information professionals
in digital libraries and the digital world; some
technologies and developments to monitor as we
move to our digital future. As one of the leading
visionaries in the information industry and executive
director of a 200-member consortium of leadership
organizations who are exploring digital content
and technologies, his views are not to be missed! |
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Coffee
Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m. |
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Track
A — Navigating & Searching
International Ballroom
Center
Navigating and searching, core capabilities
of information professionals, are constantly being
challenged by new technologies and new techniques.
Join our expert navigators and speakers as they
share their tips, tricks, and strategies.
Moderated by Randolph Hock,
Principal, Online Strategies |
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Session
A101: Searching for Audio & Video Resources
10:30 a.m. – 11:15
a.m.
Gary Price, ResourceShelf.com, &
Co-Author, The Invisible Web
This session focuses on searching and accessing
streaming media for research
and library use. Price shares lots of tips, tricks,
and resources that you can
put to use immediately. |
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Session
A102: Federated Searching: A Primer & Strategies
11:30 a.m. – 12:15 p.m.
Jeff Wisniewski, Web
Services Librarian, University of Pittsburgh
This session provides a brief overview of federated
searching: the concept, the technologies employed,
and implementation questions and concerns, with
special emphasis on the implications of federated
searching on the way libraries organize, describe,
and provide access to electronic resources in their
Web environments. |
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Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
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Session
A103: Thirty Search Tips in 40 Minutes
1:45 p.m. – 2:30 p.m.
Mary Ellen Bates, Bates
Information Services
Want to turbo charge your Web research? This session
is jam packed with valuable tips about how to search
the Web more effectively. You don’t need to
be an expert to use these techniques, but even long-time
researchers will learn some new tricks! |
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Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
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Session
A104: Browsing off the Beaten Path
3:15 p.m. – 4:00 p.m.
Karen Ventura, Head of
Systems & Technology, &
Andrew Mutch, Library Systems Technician,
Novi Public Library
Web browsers are difficult to use in a library setting
with multiple users. Browsers have many security
holes, include functionality beyond browsing, and
are difficult to lock down. Instead of using expensive
third party security software or hoping users will
behave, try alternative Web browsers. These alternative
browsers are easier to configure and secure, include
less features for patrons to abuse, support all
the current Web standards and plug-ins, and can
save staff from needless aggravations. |
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Session
A105: Tips for Keeping Up: Expert Panel
4:15 p.m. – 5:00 p.m.
Gary Price, ReferenceShelf.com
Rita Vine, Workingfaster.com &
Searchportfolio.com
Steven Cohen, Assistant Librarian,
Rivkin Radler, LLP, & Author, Keeping Current
— Advanced Internet Strategies to Meet Librarian
and Patron Needs
Keeping up with all the changes in our industry
is one of the biggest challenges for info pros.
This expert panel shares tips and techniques for
improving your chances of staying in step with our
fast-changing online information world. |
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| Wednesday
Evening Session — TechForum 2004
[Click
here for details] |
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| Track
B — Web Design & Development
International Ballroom
East
Great library Web sites don’t happen
by accident. The speakers in this track talk about
what it takes to design, manage, assess, and evaluate
library Web sites. Hear from library Webmasters
who are people- and technology-savvy to find out
how to keep pace with new user demands and opportunities
for improvement.
Moderated and organized by Darlene
Fichter, Data Library Coordinator, University
of Saskatchewan Library |
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Session
B101: Library Web Site Meets About.com
10:30 a.m. – 11:15
a.m.
David King, IT/Web Project Manager, Kansas
City Public Library
Kansas City Public Library recently started tracking
Web links, our Internet “list of links”
pages. We discovered that local links, like our
subscription databases, links to sports teams,
and area job sites, were heavily used, and hundreds
of other links were not used at all. Rather than
continuing to gather thousands of links that won’t
be used, the library Web team changed to an “about.com”
strategy: We are building daily-updated topic
guides with a localized focus. These guides feature
local content, area news and events relating to
the topic, as well as library resources relating
to the topic. |
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Session
B102: Cool Tools Update for Library Web Sites
11:30 a.m. – 12:15 p.m.
Darlene Fichter, Data
Library Coordinator, University of Saskatchewan
Frank Cervone, Assistant University
Librarian, Northwestern University
Hop on board and look at some great client
and server side tools to make a Webmaster’s
life simpler. What new open-source or low-cost tools
could be used on your library Web site? Come to
this action-packed session and learn what’s
new, useful, and critical for having an outstanding
Web site. |
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Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
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Session
B103: E-Resources Usage — What Can Logs Tell
Us?
1:45 p.m. – 2:30 p.m.
Andrew Ashton, Systems
Librarian, Scribner Library, Skidmore College
Joanna Duy, Chemistry and Physics
Librarian, Concordia University
Eric Pauley, Computing Consultant,
North Carolina State University (NCSU) Libraries
Libraries with fixed budgets need to identify what
resources are in demand and find ways to promote
their usage. Andrew describes how the proliferation
of proxy servers for managing access to electronic
resources presents both solutions and a host of
new problems to the task of identifying which resources
are being used. He provides strategies for addressing
the electronic resource usage along with some specific
examples of techniques that may be used to collect,
disseminate, and analyze usage information. Duy
and Pauley tackle the problem of connecting users
to the right e-resource, examining the impact of
E-journal Finder at NCSU Libraries, a tool that
has more than doubled the use of full-text databases.
Learn about the most common searches and failed
searches and how to use log analysis to gauge the
effectiveness of new e-resources discovery tools. |
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Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
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Session
B104: Not Done with Usability Testing Yet!
3:15 p.m. – 4:00 p.m.
Lesley Moyo, Head, Gateway
Libraries, Penn State University Libraries
Librarians are known to be excellent organizers,
so why are students having difficulty finding information
on library Web pages? Moyo takes a close look at
20 academic library Web sites to answer this question.
This study follows earlier research into jargon
on library sites and navigation elements. Moyo zooms
in on site organization and looks at how it affects
the user’s search experience. Find out how
information classification and clusters and organization
structure affect navigation on your site. |
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Session
B105: Why Web Forms Stink and What You Can Do About
It
4:15 p.m. – 5:00 p.m.
Darlene Fichter,
Data Library Coordinator, University of Saskatchewan
Talking to Web site users reveals that everyone
has a horror story about a Web survey, request form,
or online purchase gone awry. How well do Web forms
on your library Web site work? Webmasters complain
that visitors don’t read the form directions,
but is poor form design at fault? Learn about the
10 do’s and don’ts of form design and
take home practical tips to make your site better. |
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| Wednesday
Evening Session — TechForum 2004
[Click
here for details] |
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| Track
C — Content Management Systems & Strategies
Jefferson Room
This track defines content management systems
(CMS) and explores the strides libraries have
taken in managing content, from creation through
to impacting clients.
Moderated by Stephen Abram,
President-elect, Canadian Library Association
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Session
C101: A CMS Approach at NCSU Libraries
10:30 a.m. – 11:15
a.m.
May Chang,
Web Development Librarian & Steve
McCann, Libraries Fellow, North Carolina
State University (NCSU) Libraries
The session describes Web content management
systems (CMS), both commercial and open source.
A CMS supports the creation, management, distribution,
publishing, and discovery of information. By separating
content from presentation, content can be reused
and transformed into different formats, e.g.,
HTML, PDF, and PDA. The presentation draws on
the experience at NCSU Libraries, where such a
system is being implemented to manage a growing
quantity and variety of information and resources,
providing tips for those involved in such an implementation
in their library or organization. |
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Session
C102: New Mexico Digital Documents
11:30 a.m. – 12:15 p.m.
Patricia Hewitt, Director/Tech
Services, &
Marcia Smith, State Documents Librarian,
New Mexico State Library
More and more state documents are being published
only on the Web. State documents librarians charged
with the management of state depository programs
are facing a dilemma: how to preserve important
local materials. The New Mexico State Depository
Program began to add URLs to cataloging records,
but soon realized this approach was too limited.
In addition to providing URLs in cataloging records,
it now uses OCLC's Digital Archive Service to preserve
certain Web documents. Hear about this library's
challenges, strategies, and learnings.
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Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
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Session
C103: Making a University's History Accessible
1:45 p.m. – 2:30 p.m.
Austin McLean, Director, Dissertation
Publishing, ProQuest
Gary Ives, Assistant Director of
Acquisitions & Coordinator of Electronic Resources,
Texas A&M University Libraries
By being kept in paper format only, dissertations
at many universities are difficult to access and
vulnerable to theft, fire, and decay. As a way to
showcase research and academic history, provide
access for students and researchers from a single
entry point, and enhance the institution's standing
in the international academic arena, digitization
and microfilming of retrospective dissertations
and master's theses are being implemented by many
institutions. Librarian Gary Ives and publisher
Austin McLean will discuss a case study for a retrospective
dissertation publishing program. |
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Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
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Session
C104: The Digital Library from Information Superhighway
to Semiotic Web
3:15 p.m. – 4:00 p.m.
Martin Kalfatovic, Head of
the New Media Office, &
Suzanne Pilsk, Cataloger, Smithsonian
Institution Libraries
Today's information centers have traveled a long
way down that Information
Superhighway, going from gophers and telnet beginnings
to complex interconnected Web portals. Dead ends
are often inevitable and always learning experiences
in the fast-paced world of digital library development.
As part of the Smithsonian's mission, its libraries
have taken the "increase and diffusion of knowledge"
into an age of new media technology. From the development
of the Web page, to the production of online publications
and exhibitions, the Smithsonian libraries have
attempted to stay current with the newest developments.
This session illustrates, sometimes humorously,
how the Smithsonian's digital library was developed.
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Session
C105: Using Open Source Software to Create a Digital
Library
4:15 p.m. – 5:00 p.m.
Pam Osborne, Digital Librarian,
Mercy Corps
Mercy Corps is an international relief and development
organization based in Portland that reaches 5 million
people in over thirty countries. Their librarian
used Greenstone, a suite of open-source software,
to create a digital library containing important
internal documents and web resources and made it
accessible to the worldwide staff via a Web browser
and CD-ROM. Information can be found in the collection
by keyword searching or by looking in any of the
specialized browsing indexes-donor, geography, sector,
and subject. Come and hear tips, experiences and
lessons learned in creating a digital library.
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| Wednesday
Evening Session — TechForum 2004
[Click
here for details] |
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| Track
D — Working & Learning Electronically
International Ballroom
West
This track showcases the incredible innovation
shown by libraries in all sectors - corporate,
academic and public. Far from dead, libraries
are seizing technology and wielding it to pave
new paths, new services, and new success stories.
Organized and moderated by Richard Hulser,
Senior Manager, Digital Initiatives, Amgen Libraries
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Session
D101: State
of Library Automation
10:30 a.m. – 11:15
a.m.
Marshall Breeding, Vanderbilt
University
This session is an overview of the state of the
library automation marketplace by an expert who
has been covering the automated systems marketplace
for Library Journal for the last few years. Marshall
shares some recent trends and developments in
the field.
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Session
D102: Building & Managing Digital Collections:
A Consortium Approach
11:30 a.m. – 12:15 p.m.
Allison Zhang, Manager,
Digital Collections Production Center (DCPC), Washington
Research Library Consortium (WRLC)
Building and managing digital collections can
be very challenging and expensive for libraries.
A collaborative facility can provide technical support,
tools, and staff to cost-effectively develop digital
collections from multiple independent libraries.
The DCPC was built through a National Leadership
Grant to provide digitization services for WRLC
member libraries. This session demonstrates the
consortium approach for developing digital collections,
including the services that DCPC provides, the process
to digitize and build digital collections, the set
of tools developed by DCPC, and sample digital collections. |
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Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
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Session
D103: Building a Library Knowledge Base
1:45 p.m. – 2:30 p.m.
Peter Armenti, Digital Reference
Specialist, Library of Congress
Library knowledge bases can facilitate the reference
function by allowing librarians to use past answers
to respond to new questions, but does this benefit
outweigh the cost of building and maintaining them?
Using QuestionPoint, a tool for providing and managing
reference services, the Library of Congress and
other libraries have begun building knowledge bases
at local levels. This session explores the issues
and challenges encountered in building local knowledge
bases, looks how effectively the QuestionPoint knowledge
bases meet libraries’ needs, and what steps
libraries can take to make knowledge bases relevant,
practical reference tools. |
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Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
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Session
D104: Transitioning to a Virtual Information Center
3:15 p.m. – 4:00 p.m.
Debbie Wise, Senior Project
Manager &
Jennifer Margiotta, Project Manager,
ASTD
Associations today are struggling with the decision
to maintain or suspend information center activities.
Limited resources have inspired creative solutions
to meet the demands of a growing public accustomed
to the Web-based model of 24/7 information access.
ASTD, the leading professional association in the
workplace learning and performance field, made the
decision to scale back its information center, while
maintaining their same degree of high-level customer
service. After a 50 percent staff reduction, ASTD
had to quickly alter the way it handled Information
Center requests. This session details how ASTD went
from a custom research service to a virtual information
center and discusses the importance of content partnerships,
outsourcing, enhancements and upgrades to online
research tools, and leveraging Web resources to
provide more value to your customers. |
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Session
D105: Uncommon Commons: Beyond the Public Cluster
4:15 p.m. – 5:00 p.m.
Keith Morgan, Client Services
Librarian for Digital Resources, North Carolina
State University (NCSU)
One way in which the research library can be redefined
in the 21st century is by reinforcing the centrality
of the idea of library as place, as the central
physical presence in campus-wide teaching and learning.
One method to accomplish this is by creating collaborative
facilities. In its 2002-2003 Program Plan, the Coalition
of Networked Information recognizes the importance
of collaborative ventures such as "information
commons," centers for teaching and learning,
and multimedia production and service facilities.
The new Digital Media Lab (DML) at the NCSU Libraries
is both an example of such a facility and an attempt
to expand the boundaries of definition, to create
the "uncommon commons." This presentation
discusses the questions that arose during the planning
process for the DML: Who would staff such a lab
and what sort of expertise was needed? What was
the best mix of equipment for such a lab? What was
the service model for this lab? How do we keep up
with the pace of technology advancements in a 5-year
plan? What does it mean for librarians when computers
in libraries become digital video workstations? |
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| Wednesday
Evening Session — TechForum 2004
[Click
here for details] |
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