Computers in Libraries 2000 The Technology Conference for Information Age Librarians

General Conference • Thursday, March 16th
Track FTrack GTrack HTrack ITrack J

TRACK F • Virtual Services & Supports International Ballroom West
During the past 6 years libraries have taken enormous technological strides, offering their clients and patrons a myriad of electronic, Internet-based and incredibly innovative services and sources. These changes to traditional services and content forms have resulted in changes to libraries’ internal processes, organizational structures, statistics and performance measures. Virtual libraries simply don’t work like the old libraries did. This track looks at what’s happening in virtual libraries and virtual services, and the organizational structures that are evolving to support this electronic world.
Moderated by Rebecca Jones, Dysart & Jones Associates

9:00 a.m. - 9:45 a.m.
Session F1 • Virtual Libraries: Issues & Supports
Laverna Saunders, Dean of Library Instructional and Learning Support, Salem State College Library
Saunders, the editor of three books on Virtual Libraries and former editor of the Internet Librarian section of Computers in Libraries, provides an overview of current virtual library services and structures. She describes the impact of the evolving virtual library on staff, organizational structures, work styles and assessment measures.

10:00 a.m. - 10:45 a.m.
Session F2 • Tracking Research Workflow in a Virtual Environment
Jan Rivers & Kathleen Swantek, Arthur Andersen LLP
Today’s virtual environment allows for increasing flexibility and complexity in working arrangements. A workflow/tracking database is a crucial element to the success of any group working virtually, particularly those handling reference and research for a diverse, geographically dispersed client group. This presentation provides a case study of Arthur Andersen’s AskNetwork’s tracking database from inception to the present, along with lessons learned and points to consider when expanding globally.

10:45 a.m. - 11:30 a.m.
Coffee Break—A Chance to Visit the Exhibits

11:30 a.m. - 12:15 p.m.
Session F3 • Building a Knowledgebase
Davida Scharf, NKR Associates
This is a case study of how a non-profit association uses technology to leverage the intellectual assets of the organization in a cost-effective way for the benefit of its members. In the 80’s they created a focused database of abstracts of their own publications plus some not available through commercial services. They offered it to members as a free benefit along with free telephone reference service. As the Internet became viable, they moved this service onto their Website and experienced an increase in usage and demand for additional research. Still answering hundreds of telephone queries per week, management looked at using technology to create a more automated way to handle them. By retooling their budget, reengineering their operation, and employing Web-enabled database technology, they are replacing their telephone quick reference service with a knowledgebase. It consists of short documents written by knowledgeable staff members that answer the many recurring questions typically asked by members, thus greatly expanding the FAQ’s into a searchable database of intelligence in their subject area.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 2:45 p.m.
Session F4 • Streamlining Information Acquisition by Moving to Intranet Solutions
Dennis Capovilla, President and Chief Operating Officer,
Jan Keiser, Director of SBC Corporate Libraries, SBC Communications, Inc.
Live case studies show libraries implementing’s custom online intranet bookstore program, called FindITnow, to help streamline procurement of professional books, print-on-demand documentation and training resources. co-designed the bookstore with librarians to feature titles important to their companies. The bookstore allows managers to track and approve orders, and provides library clients a quick and easy way to purchase professional knowledge resources right from their desks. All this means that librarians can focus their energies on performing high value, strategic activity rather than providing low value operational support.

3:00 p.m. - 3:45 p.m.
Session F5 • Wireless Public Access
Larry Glover, Systems Manager, William F. Laman Public Library
By checking out a laptop from the reference desk, patrons at Laman Public Library have complete computing power anywhere within the library. Larry describes the technology as well as the service approach the library is taking as it strives to move to the virtual service world.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m
Session F6 • Yes, They Still Want to Print!!! Managing Print Costs in the E-World
David Bennett, Robert Morris College
It seems the more wireless and electronic content becomes, the more patrons and clients want to print! Robert Morris College installed print stations at two campus libraries to allow patrons to print from their all-campus cards. The politics of printing ended up harder than the technology, and the lessons learned would be of interest to other libraries. David discusses the technology and the institutional forces that allow them to charge (or not charge) for printing.

TRACK G • Content Strategies Jefferson Room
“Content” — it used to be so simple, didn’t it? It wasn’t as flexible, customizable or even as immediate, but it was pretty simple. A publisher printed it, on some very stable medium, and libraries purchased it. Now we have more content, in more forms, than we ever dreamed of, offering opportunities we never dreamed of. With opportunities come complexities, challenges and headaches. This track allows participants to contemplate these complexities with others who have taken bold steps forward. Issues addressed range from digitizing to copyright to licensing. What’s state-of-the-art in digitization? What’s critical in digitization projects? What about copyright in this digital environment? What if you just want to license the content and you have to live within the confines of a state-wide system, or a global corporation? Come, bring your coffee — and the speakers will offer some headache relief!
Organized and moderated by Stephen Abram, IHS Micromedia

9:00 a.m. - 9:45 a.m.
Session G1 • “Retrieving America’s Past”: Digitizing 150 Years of the Chicago Tribune
John Yokley, President, Progressive Technology Federal Systems, Inc.
John Jansson, Editor, Information Systems, Chicago Tribune
Deborah Harmer, Director of Rights and Permissions, NewsBank, Inc.
Last year the Chicago Tribune embarked on an unprecedented project to digitize its news archives back to 1849. The project requires the utilization and integration of the latest available technologies to accurately and effectively create a full-text and image database of the Tribune’s priceless intellectual assets. This session gives an overview of the project, describes methods and technologies, and discusses dissemination of the assets to the library and academic community.

10:00 a.m. - 10:45 a.m.
Session G2 • Digitizing Case Studies: Lessons Learned in the Academic Environment
Carol Ann Hughes, Head, Information, Research, and Instructional Services, University of Iowa Libraries and Primary Investigator, LC/Ameritech Grant
This presentation describes the procedures developed to digitize a special collection of unusual materials, catalog them, develop an RFP for vendor re-keying, provide full-text search access of SGML encoded text, and develop the design of the interface. It includes a live demo of the digitized collection, as well as the details of the procedures developed to automate down-sampling of the images, creation of PDF images for ease of printing, and creation of bibliographic data for insertion into both SGML headers and MARC records. Lessons learned along the way will be emphasized.

10:45 a.m. - 11:30 a.m.
Coffee Break—A Chance to Visit the Exhibits

11:30 a.m. - 12:15 p.m.
Session G3 • Digitizing Case Studies: Problems & Solutions — on a Grand Scale!
Lillian Woon Gassie, Technical Services Librarian, U.S. Army Research Laboratory Technical Library
Nathalie Leroy, Dag Hammarskjold Library, United Nations
This session profiles two incredible digitizing projects, in the United Nations and the Army! The United Nations is digitizing all documents produced for its major organs — General Assembly, Security Council, Economic and Social Council and Trusteeship Council — in six languages. The Army Research Laboratory (ARL) Technical Library has created a digital collection of technical reports that currently number over 5,000 PDF files. The Library purchased the digital media module that is integrated with the library’s IOLS which enables full-text searching of this collection. The speakers highlight the technology they are using, describe the current status and discuss the various problems they’ve encountered —and solved — and the reactions their patrons are having to dealing with digital content.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 3:45 p.m.
Session G4 • Copyright and Content Markers: Censorship? Privacy? Protection!!
Danielle Mihram, Assistant Dean for the Leavey Library & Director, Center for Excellence in Teaching, University of Southern California
Arthur Mihram, Author & Consultant
Marybeth Peters, United States Register of Copyrights
W. Lee Hisle, Associate Vice-President, Faculty Development and Learning Resource Services, Austin Community College Texas
Bruce A. Taylor, President and Chief Counsel, National Law Center for Children and Families
Crystal M. Roberts, Legal Policy Analyst, Family Research Council
This panel presents two notions of content-markers in telecommunications, each of increasing import to librarians. The first concerns a government-issued (Copyright Office, Library of Congress) “electronic copyright seal” which can be, as part of an “enhanced electronic postmark” (also proposed to be governmentally secured), employed to provide the copyright protection that authors/publishers should expect. The second concerns another facet, filtering of the recommended “enhanced electronic postmark” a content-marker which describes the degree of sexually violent, and linguistically offensive material, particularly in commercial transactions, in such a way that one’s “electronic postmaster”, can upon instructions from an offended party — restrict. The panel of positive-minded authors shows how such content-markers can be implemented without either violating anyone’s “privacy rights” or raising his/her concerns about governmental censorship.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m
Session G5 • Licensing Big-time: State-wide & Global
Carol Lynn Roddy, Executive Director, The Ohio Public Library Information Network (OPLIN)
Renee A. Massoud, Director, Research & Content Strategies, KPMG LLP
Negotiating and licensing content, especially on a large scale, for diverse clients often dispersed over vast geographies, is increasingly critical — and complex. Roddy explains the issues and selection decisions involved with statewide licenses — multitype, public, school, and/or remote/home access. Massoud looks at the issues which arise in the corporate environment when arranging for global access for thousands of laptops and desktops.

TRACK H • Public Libraries Lincoln Room
Public libraries are creatively pursuing every means possible to serve their communities with the latest information technologies. Competition for resources are presenting challenges. The librarians and information professionals you will hear today have met these challenges with a high degree of success. Grants from MCI, Gates Library Foundation, the Kellogg Foundation and other institutions will be discussed along with the recipients information technology initiatives and future plans. Grant recipients, smart card technologists, digital library architects, and Internet trainers will share their knowledge and expertise.
Organized and moderated by Julia Peterson, Library, Information & Knowledge Management Consulting

9:00 a.m. - 10:45 a.m.
Session H1 • Winners All! Development and Implementation of Unique Technology Grants for Public Libraries
Lynn E. Bevill, Electronic Resources Senior Librarian, Tucson Public Librarian & MCI Cybrarian of the Year/Arizona
Katherine Leeds, Assistant Director Wilton Library & MCI Cybrarian of the Year/Connecticut
Sara Jones, Assistant Information Technology Director, Thomas Rivera Policy Institute & Kellogg Foundation Grant Recipient
Grants are the critical tool for information technology’s future in public and research libraries. Outstanding librarians and information professionals from across the country, share their experiences with information technologies and service to library communities. These libraries are creatively searching, applying and receiving valuable dollars which fill critical funding gaps and improve service to the communities. Presenters discuss how funds were used, shifting print oriented reference service to one utilizing a variety of electronic tools, including establishing an e-mail reference service, boosting credibility so that local business continues to contribute to many of the technology enhancements and the entire community receives training and benefits from the new digital services. The “Digital Stepping Stones” program provides access to information technology in low-income disadvantaged communities through public access points such as public libraries, schools and community centers.

10:45 a.m. - 11:30 a.m.
Coffee Break—A Chance to Visit the Exhibits

11:30 a.m. - 12:15 p.m.
Session H2 • Becoming Grant Savvy
Ray McBride, Systems Administrator/ Reference Librarian, Darlington County Library System & Cybrarian of the Year/South Carolina, Telecommunications & Information Assistance Program Grant and Gates Library Foundation Recipient
Grant development begins with a good technology plan that looks forward 3-5 years and includes a solid technology assessment. Searching and identifying the unique technology grants has many implications including impact on staff. Our speaker will describe how a number of extremely important grants were located, applied for and received. The increased community service through the implementation of the new technology as a direct result of these grants will be described.

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

2:00 p.m. - 2:45 p.m.
Session H3 • The Patron Card in the Electronic Environment
Phillip Cherry, Director, Hickory Public Library
This session focuses on the use of smart card technology to manage users’ services in the electronic arena and to integrate multiple library services. In 1998, HPL became the first public library in the country to implement a smart card system. The project received national media attention, was nominated for the Computerworld Smithsonian Award, and was inducted into the Smithsonian’s Technology Collection. The system has become a resource model for academic and public libraries in the U.S. and worldwide. Issues addressed include printing cost control, user access/authentication, and workstation time management.

3:00 p.m. - 3:45 p.m.
Session H4 • The Connected Library: How IT is Transforming Library Building Design
Alexander P. Lamis AIA, Partner, Robert A.M. Stern Architects
The evolution of library planning, types and uses of spaces and materials with examples of both new buildings and renovations will be discussed and presented. The emphasis is on new opportunities for broadened service to the public created by information technologies and the need for proper planning to accommodate them. The physical library has been impacted in two ways: the straight forward physical needs of equipment and systems as they affect the spatial organization —lighting, mechanical and electrical; and second, the understanding of how the library as an institution is being transformed and what types of services can now be offered to the community. Libraries adapting to change and expanding their services to attract new user groups are using the technological function and physical form as keys to move forward.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m
Session H5 • Master Trainers & Internet Training
Ron Andrews, Asst. Automation Coordinator, Forsyth County Public Library
Elaine Christian, Forsyth County Public Library
Janie L. Hassard Wilkins, Information Services Librarian, Princeton Public Library
Billie E. Walker, Plainsboro Public Library
Funded from LSTA, the Masters Trainers program was created to take staff from NC area libraries, train them, and send them back to provide their individual institutions with a certified trainer on staff. Come experience the “Cycle of Learning” with our first speaker, one of the states’ Master Trainers, Ron Andrews. Our second presentation focuses on delivering subject-specific Internet training and highlights what librarians do best — finding and evaluating pertinent information. It takes you from planning and delivering the classes to promotion and evaluation, shares sample lesson plans and teaching aids, and answers practical questions such as: “How much can be comfortably covered in one hour?” and “What’s hot and what’s not?”

TRACK I • Beyond Traditional Search Engines International Ballroom East
Increasing sophistication is being brought to bear to find what you are looking for on the Web. This track looks at the invisible Web of specialized databases, virtual libraries, reference collections and expert resources. The second session will present how search cycles and concept block diagrams can be used for processing and developing information in meaningful ways. The final session looks at the indexer’s role on the Web.
Organized and moderated by Hope Tillman, Babson College and Walt Howe, Delphi Internet Forums

9:00 a.m. - 9:45 a.m.
Session I1 • The Invisible Web
Karen Hartman, Director of the Library, James Monroe Center for Graduate and Professional Studies, Mary Washington College
Ernest Ackermann, Professor of Computer Science, Mary Washington College
Imogene Zachery, Associate Professor/ Electronic Resources Reference Librarian, Prince George’s Community College
A relatively small fraction of the Web is accessible through search engines. There are other resources to be considered when using the Internet for research. These make up “the invisible Web” and include specialized databases, virtual libraries, and reference collections, addressed by our first speakers, and collections researched and organized by experts by our second.

10:00 a.m. - 10:45 a.m.
Session I2 • Intentional Searching on the World Wide Web: A New Mindtool
Susan Colaric, Instructional Systems, Penn State University
Using a search engine on the Web can be frustrating if students do not know proper search techniques. But if the searching is scaffolded and guided by the teacher, the Web can be a powerful tool for students to develop research and metacognitive skills. This session presents the concept of Mindtools, focuses on a tool called Intentional Searching and presents how search cycles and concept block diagrams can be used for processing and developing information in meaningful ways.

10:45 a.m. - 11:30 a.m.
Coffee Break—A Chance to Visit the Exhibits

11:30 a.m. - 12:15 p.m.
Session I3 • An Indexer’s Guide to the Internet
Lori Lathrop, Lathrop Media Services
Author of An Indexers Guide to the Internet, Lathrop looks at the Web through the eyes of an indexer. What does the Internet have to do with indexing? What tools are indexers involved with in bringing their skills to the Web?

12:15 p.m. - 2:00 p.m.
Lunch Break—A Chance to Visit the Exhibits

TRACK J • Web Design: E-Wizards International Ballroom East
Web design is a key component for eWizards, Webmasters, Pagemasters and others involved in developing Web sites. This half day track provides some creation and development strategies, as well as successful examples and case studies, for designing and promoting your Website to accomplish the goals you have set.

2:00 p.m. - 2:45 p.m.
Session J1 • Web Site Design Tips and Techniques for SSI, CSS, and CGI
Greg Notess, Reference Librarian, Montana State University & Webmaster, Search Engine Showdown
Want to move beyond basic HTML? This presentation covers some of the basics of Server Side Includes (SSI), Cascading Style Sheets (CSS), and Common Gateway Interface (CGI). What are these acronyms, how can they help on Web sites, what do they do, and why would you want to use them? See how SSI can simplify site maintenance. Use CSS to provide consistency in site design. Try CGI for site search or interactivity. This session provides an overview and looks at some of the advantages for each of these and also some of the problems with using them.

3:00 p.m. - 3:45 p.m.
Session J2 • Designing & Promoting Web Sites
Chris Olson, Chris Olson Associates
This session is filled with ideas for designing and promoting your Web site to build business, draw new visitors, or foster virtual communities. Whether the site is on the intranet or Internet, these proven strategies will work for you. Using concrete examples, Olson provides solid advice for attracting Web site visitors and building a loyal customer base.

3:45 p.m. - 4:15 p.m.
Coffee Break—A Chance to Visit the Exhibits

4:15 p.m. - 5:00 p.m.
Session J3 • Successful Web Page Design for the 21st Century Virtual College Library
Francie Davis, Coordinator for Electronic Resources and Webmaster, Dowling College
Judith Liebman, Reference Librarian, Mercy College
Dowling College Library’s Web page was honored as Innovative Interfaces Web-OPAC of the month for maximizing the features and functionality while providing an economic use of browser “real estate.” The design process and principles for providing seamless access to your catalog, databases, curriculum information, library information, and more are discussed by the first speaker. Liebman’s presentation covers the steps in planning the development of the Mercy College library Web site and the impact it had on the institution. She discusses the strategies used, the hurdles that were overcome, and provides samples and illustrations of its evolution.

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