| FEATURES | 
                        
                          | Virtual Reference Transcript
                                Analysis: A Few Models Joanne Smyth of the University of New Brunswick Libraries shares how
        the LIVE (Library Information in a Virtual Environment) program came
        into existence and how it has helped to shed light on some perennial
        reference issues.
 | Page 26 | 
                        
                          | Digital Reference as
                                an Instructional Tool: Just in Time and Just
                                Enough So your library's become virtual. Patricia Johnston tells how LIVE librarians
        use the virtual desk to help students learn instead of just giving them
        the answers.
 | Page 31 | 
                        
                          |  In
                                  Search Of ... The Good Search: The Invisible
                                  Elephant If searching the Web is so easy, anyone can do it, then why aren't we
        all a lot wiser and the world a lot better off? Steve Arnold targets
        all the problems with "Search" that developers have to solve.
 | Page 40 | 
                        
                          | Entertainment:
                                Play It Once, Sam, for Old Time's Sake So you have the big screen TV, complete with surround sound, the combination
        DVD/CD player, the ultimate leather recliner with built-in massager and
        cup holder. But, do you know where to go online for all your entertainment-related
        needs, from Oscar, Emmy, and Grammy bytes to technical sites and "top
        10 lists?" Thanks to this article by Tara Breton, you do now!
 | Page 56 | 
                        
                          | Building a CyberSmart
                                Intranet Sue Feldman tells you how to design a layered intranet that will withstand
        the test of time and gives you a list of what questions to address before
        you start laying its foundation.
 | Page 65 | 
                        
                          | Content Analysis,
                              Part 3  In the last part of his series, Marc Solomon puts the content industry
      under analysis, looking at what could be behind the information content
      market's 
      sagging numbers and what opportunities remain untapped.
 | Page 68 | 
                        
                          | COLUMNS | 
                        
                          | Searcher's
                                Voice  Like to read? Looking for a tax break? Then you're going to love bq's latest
      brainstorm.
 | Page 6 | 
                        
                          |  Internet
                                  Express What was hot at Internet Librarian 2002 in Palm Springs besides the weather
        (but hey, it was a dry heat!)? In case you missed this big industry event,
        Irene McDermott gives you some highlights, focusing in part on wireless
        technology, fun gadgets, and search engines.
 | Page 10 | 
                        
                          | Web Wise Ways Guest columnist David Oldenkamp reviews the new
                                  WilsonWeb interface, which went online at the
                                  end of 2002, pointing out the major changes,
                                  providing a history of the company and its
                                  products, and summing up the improvements versus
                                  the yet-to-be-ironed-out glitches.
 | Page 17 | 
                        
                          | Tools of the TradeIt's about the text, according to Dave Rensberger. And in making information
            systems real-world usable, lessons can be learned from—the VCR.
 | Page
                                65 | 
                        
                          | Webmastery If you haven't given the time of day to HotBot lately, de-Google yourself
            and check it out. Gary Price tells you why you'll want to re-visit
            this reinvented product.
 | Page 54 | 
                        
                          | Leading Libraries  There's a battle going on in the nation's capitol that isn't about weapons
        of mass destruction and terrorism. Doris Helfer gets you caught up on
        the tug of war between the OMB and GPO and tells why the outcome matters
        to libraries and the public at large.
 | Page 54 | 
                        
                          | DEPARTMENTS | 
                        
                          | Correspondence  More thoughts on Google and searching; an author correction.
 | Page 73 | 
                        
                          | Best Buys Before you make that hardware, software, or Internet service purchase,
        check out Best Buys.
 | Page 77 | 
                        
                          | Contacts Find the postal and electronic addresses, phone and fax numbers for all
        the companies, products, and people mentioned in this issue.
 | Page 78 | 
                        
                          | Index
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