Knowledge Management: Cases, Complexities & Competencies

This workshop focuses on the foundations of knowledge management (KM) and describes what involvement in KM can mean for an information professional's career. It looks at how information professionals can add value by partnering with the 'knowledge-hungry' in their organization, and what can happen when those opportunities are missed. After sharing the results of case studies, workshop leaders will facilitate an interactive session examining KM projects and ideas. Areas discussed will include: KM technology infrastructure, organizational positioning, complexities and competencies.

Workshop 2

Beyond Internet Training Basics: Techman's Advanced Training Techniques

Are you ready to crank your 'Net training up to the next level? Are you sophisticated enough to skip the introductory technology training class? In previous workshops, Techman discussed: identifying basic Internet/Web training topics, developing learning objectives and assessing the learning environment. In this advanced workshop he goes beyond the basics to discuss: advanced Internet/Web topics (the need for downloading plug-ins; teaching search engines; CGI & database applications; technical support issues); using technologies as an integral part of the training (Super PowerPoint including animation, MSCamcorder AVI, Quicktime Movies, Macromedia Director/Shockwave, Converting to HTML); techniques for keeping up with new technologies (how to handle technology as a part-time job, focusing on the critical new areas; staying on the edge); and approaches to teaching and learning styles (Techno-Dictator vs. 'Net Collaborator; 'Do as I do, not as I say..."; Listening-Watching-Doing). This half-day workshop is for anyone who is involved in doing training about Internet, Web and related technologies. It is also useful to those who can apply techniques to similar areas, such as instruction and teaching. It does assume that users are computer literate, Internet savvy, and have experience in training/instruction. Come, prepare yourself for the next millennium...!

Workshop 3

The Global Village and Competitor Intelligence: Around the World in 80 Hyperlinks

This workshop focusing on the creative uses of the Internet for competitive intelligence research, begins with the basics and then moves on to more advanced research techniques. It is an international-based seminar which identifies useful resources from around the globe and examines their value for competitive intelligence research. Specific examples include Canada's SEDAR database (similar to the U. S. EDGAR), the European Patent Office's free web database, country-specific publications, search engines and directories'and even Alta Vista's free translation service. Examples are drawn from job postings, resumes, patents, alerting services, news stories, live webcasts of important corporate presentations, industry surveys and association web sites.

Workshop 4

Current Awareness Services on the Net

If you are a researcher, policy maker, information professional, public relations or communications specialist or if your work requires that you monitor news and current affairs, here is the course that will show you how to use the Internet to best effect. Through this course you will learn about the broad range of current awareness services available over the Net, from newsletters via e-mail to the latest in webcasting and personal agents. On completion of this course, you will: be familiar with table of contents services for leading journals and related document delivery services, know where to locate electronic newsletters of interest, understand how to set up personal profiles at major news service sites, have explored the current options for push delivery, identified the major news sources on the Web, including access to online versions of newspapers, radio and TV transcripts, and examined agent and recommendation services for ongoing delivery of tailored information.

Workshop 5

Old Wine in New Bottles: Using the Internet to Access the Content You Need

Information professionals seek to use the best information content available. Where does the Internet fit into the mix of information products? At this point, one can find familiar online services such as DIALOG, Dow Jones, Encyclopedia Britannica, LEXIS-NEXIS, and much more. In counterpoint, there is an incredible amount of data on the Internet that is less familiar, both for fee and for free, and librarians need to make sure that this is part of their arsenal as well. The burden of evaluation is more than ever on the librarian who is confronted by various content sources. Discussions will address the current mix and future directions of the Internet as a content source. This half day, interactive workshop is for those interested in making effective use of the Internet as it exists today as a content source and learning how to keep abreast, as it evolves.

Workshop 6

Second Generation IntraNet Development for Information Professionals

This full-day seminar examines the conceptual and proven technologies that organizations are using to build Intranets'from crucial planning considerations, to types of people skills and expertise required, to technical challenges. This seminar is designed for the Information Professional who wants to manage IntraNet content and build a dynamic site. Through case studies and examples, learn how successful libraries are initiating and managing:

• Metadata initiatives to enhance information retrieval and Yahoo-like browsing
• Full-text search engines and user-agent filters
• Web-enabled databases to create dynamic content
• Collaborative applications that foster knowledge sharing
• Document Management Systems to manage large collections of dynamic and secure/sensitive content
• Middleware products that can search multiple sites from a single search and de-dupe results

• Recognize opportunities for leveraging technology
• Effectively team with IS/IT personnel
• Strategically position yourself to remain valuable in the marketplace

Workshop 7

Knowledge Management and Groupware: The Evolution of a KM Notes Application

In the words of Ellen Knapp, CKO, PricewaterhouseCoopers, 'We are already well into a significant economic transition from the industrial era to the knowledge economy. The currency of that economy'the currency of the next century'is intellectual capital. It is the knowledge of the people in an organization and the knowledge that gets built into the new products and services of that organization that will be the hallmark of tomorrow's leading companies. We...and other professional services and consulting firms worldwide, are the only organizations that exist as pure plays in the knowledge economy. Knowledge is, in essence, our only product. The better we are at knowledge management with-in our own organization, the better able we are to help our clients make this transformation to the knowledge economy as well.'

The problem: how to extract and share the valuable tax planning ideas of over 600 professionals in order to solve our clients' business concerns and issues? How can a corporate culture be changed from 'Knowledge is power' to 'Sharing knowledge is power"? The solution: a Notes database (TaxSmart) that moves an idea from its driver'the client's business issue'through to its ultimate culmination: a viable product that is ready to be marketed. This half-day seminar is a detailed case study highlighting experiences and learnings of three partners'information professional, business manager, and technical expert. It will describe the entire process they used in planning, designing, implementing and training for a knowledge-sharing Notes application within a large professional services firm. Aspects considered include technology, subject expertise and content, and human resource issues, including the all-important influence of changes in corporate culture.

Workshop 8

Searchin' the Net for Reference Answers

This half-day workshop is aimed at reference librarians who would like to feel more comfortable and confident using the Internet to answer reference questions. It provides librarians with the chance to walk through, in a step-by-step fashion, the process of using the Internet to find answers to actual reference questions. With a little patience and confidence, a few tips and tricks, comes the awareness that traditional reference skills translate beautifully to Internet resources. Presenters have long-time experience at the reference desk providing an in-the-trenches reality and they elaborate on looking for network nuggets. It is a process that starts with knowing what the gold is going to look like'you need to have a clear sense of the purpose for which you're finding these sites'a web selection policy, in fact. The next trick is to be able to look only in high-probability sources for new sites, and to scan quickly through them, reserving your time for examining good prospects in detail. Presenters share their knowledge and strategies for using the Internet to provide reference services.

Workshop 9

De-mystifying the Technology Behind the Internet & Intranets

Why do information professionals need to know about firewalls and routers? Why should we understand HTML? The answer is simple: to ensure that we're an integral part of the team that designs and builds information systems for our organizations. Led by both marketing and technical professionals, this workshop will provide participants with the technical knowledge and understanding of Intranet and Internet technologies as well as tactical strategies for using them in any environment. By presenting a case study of Dow Jones Interactive Publishing, presenters will discuss how the organization planned and designed its competitive intelligence (CI) system, the Dow Jones Intranet. They will take the audience step by step through the team-based process used to assess the information needs of the company's workers and to design an effective CI information system based on Internet technology. Participants will leave this workshop with a firm grasp of what the technical terms really mean, as well as workable ideas for implementing this technology in strategic ways within their own workplace and realizing a return on investment for their efforts.

Workshop 10

Content Acquisition Strategies: Licensing and Negotiating for Success

The increase in external content budgets as well as the number of users of that content, demands a realignment of traditional library content acquisition strategies. In this half-day interactive workshop, participants will discuss the content acquistion process and learn techniques to improve skills to be effective content managers for the Year 2000 and beyond. It focuses on aligning user needs with the right content and right products at the right price. It includes the content evaluation process (users, applications, sources, delivery media, vendors), setting objectives to guide the content licensing process, (i.e. value to users, user support, interoperability, price), licensing tips and guidelines, creating a win-win partnership for supplier and user especially understanding supplier needs, finding a strategic partner vs. a 'supplier,' as well as negotiating skills.

Workshop 11

Advanced Web Searching

Explore the latest and greatest search capabilities of the large Web search engines in this workshop presented by an experienced searcher and writer. As the Web grows, search engines mature, their databases change, and effective Internet searching becomes increasingly complex. To enable efficient information retrieval on the Web, this half-day workshop covers basic Web search strategies and compares the major Web search engines in terms of their databases and specifics on advanced search techniques. It includes what you need to know about Boolean, adjacency, and field searching, limits, sorts, and other special features. The primary focus is on the largest Web word search engines 'AltaVista, HotBot, and Northern Light'with lesser coverage of Excite, Lycos, Infoseek, and any newer competitors. In addition, it looks at the constraints of the search engines: inconsistent results, lack of overlap, and the significant hidden Web that they fail to uncover.

Workshop 12

Development of Library Public Workstations Using Windows NT

This workshop addresses the various techniques for using NT to provide access to information resources in a public setting. Windows NT is very powerful, but it is also a complex, computing platform. Participants will learn about various techniques for configuring a public-access station with NT that is stable and secure, talk about third-party software applications that are available, about network configuration, as well as how to manipulate the NT registry, and how to use the NT Policy Editor to implement this environment.

Monday, November 2

Workshop 13

Resource Roundtable: Business & Finance Web Resources

Join our experts for presentations and discussion of top web resources from business, banking, finance, investments, industry, news and current events information in the business related arena, and more. Presenters will review key Web sites, knowledge bases, and further resources in these subject areas and discuss the criteria they use to select their key Web sites. Not only will they share resources that they find useful and important, but they will work with the audience to investigate other favorites and definitely welcome interactive exchange among participants. Come prepared to learn and share!

Workshop 14

Managing Electronic Journals

Multiple publishers. Multiple Internet links. Multiple interfaces. Multiple formats. Do any of these 'multiples' cause you headaches as you manage electronic journals? Wouldn't it be nice to have fewer Internet links, fewer interfaces, fewer formats? One way to overcome some of these headaches is to discuss them with all of the necessary parties around the same table. Publishers, institutions and aggregators all play a part in these issues. Presented at this session will be a glimpse of some of the electronic journals management challenges from the view of the client, the publisher and the aggregator. Questions will be addressed that focus on how can we come to some consensus on what makes sense from both the client's end and the publisher's end.

Workshop 15

Online Communities & Virtual Worlds: Case Studies & Webmaster's Guide

With the integration of virtual worlds and real-time interactive chat, the Internet is fast becoming the meeting place for hundreds of online communities. This workshop explores, through case studies, some business activities, educational projects, and other applications that are taking place in graphical chat worlds. New Internet software, the integration of a virtual (and viewable) place, real-time chat and the informational aspects of Web pages are enabling new worlds to grow and flourish.

Workshop 16

Languages of the Internet: The Fundamentals of Evolving Knowledge Architectures

Are you AOD'd? Acronym overdosed? AARCII, MARC, EDI, NLP, SGML, Z39.50, PDF, HTML, DSSSL, XML, XSL, XLL, CSS, CDF, CML, MML, OXF, RDF, DHTML, COM, DOM?? The rich new world of knowledge resources on the Internet and Intranets is overflowing with technical specifications, standards, and quasi-standards (proprietary formats posing as standards). New standards are quickly emerging. Existing standards are evolving. What does it all mean? Where does it all fit? What relates to what? What supports what? What is important? Understanding and rationally responding to this new world impacts directly on the ability of organizations (including those in the nonprofit and government sectors) to remain competitive and viable. This workshop focuses on current concepts, approaches and interrelationships relating to the transition from an exclusively proprietary world to a more open standards environment. It is an executive briefing covering the new knowledge management formats for data creation, data mining, discovery, and delivery and provides a structure for understanding of this dynamic environment and for informed decision making. It is most appropriate for managers who are responsible for: making the best information resources available to their constituency; in-house intelligence assets, their use and disposition; and ways to make this data available to the right people, at the right time, in the right place. If you have heard of these acronyms, but are unfamiliar with their meaning and importance, then this seminar is designed for you. It provides attendees with an overview of these concepts, where they fit, why they are here, where they are going, and what we should be doing about it, in short, an understanding of the fundamentals of evolving knowledge architectures.

Workshop 17

Web Authoring: Beyond the Basics

So you've learned a little HTML and created some Web pages, and now you're ready to move on and learn more sophisticated Web authoring techniques. This half day workshop will introduce, demonstrate, and discuss tables (both for tabular data and page layout control), forms, and design issues at the page and site levels. Attendees will be expected to be familiar with basic HTML tags (see http://sunsite.berkeley.edu/Web/basic/tags.html for the tags you will be expected to know). This session is presented by the manager of the Berkeley Digital Library SunSITE, former Web Manager of the UCB Library Web, owner of the Web4Lib and DigLibns electronic discussions, and the creator of, and a contributor to, Current Cites since its inception in 1990. Tennant co-authored Crossing the Internet Threshold: An Instructional Handbook, (now in second edition and several foreign languages) and his latest book is Practical HTML: A Self-Paced Tutorial.

Workshop 18

Deconstructing the Intranet: Strategies for Success

Using case studies, the speakers will identify and highlight the competencies and components of successful Intranet deployments. Designing and developing a successful enterprise intranet requires more than choosing and installing the most current Web tools'it means addressing broad infrastructure issues, content management, search, and the needs of the user. In addition to providing examples of successful enterprise intranets, this workshop focuses on how to enhance and extend the impact of an intranet to meet users' growing needs.

Workshop 19

Resource Roundtable: Government, Legislative & Legal Web Resources

Join our experts for presentations and discussion of web resources for those interested in government (local, national & international), legislative materials, and legal resources. Presenters will review key web sites, knowledge bases, and further resources in these subject areas and discuss the criteria they use to select their key Web sites. Not only will they share resources that they find useful and important, but they will work with the audience to investigate other favorites and definitely welcome interactive exchange among participants. Come prepared to learn and share!

Workshop 20

Resource Roundtable: Sci-Tech Web Resources

Join our experts for presentations and discussion of web resources from Medical and Life Science to Engineering, Mathematics, Geology and Physics. Presenters will review key Web sites, knowledge bases, and further resources in these subject areas and discuss the criteria they use to select their key Web sites. Not only will they share resources that they find useful and important, but they will work with the audience to investigate other favorites and definitely welcome interactive exchange among participants. Come prepared to learn and share!

Workshop 21

From Information Service to Business Process: Using the Intranet/Web Presence as an Executive Suite Door Opener

Information professionals are undergoing a shift from 'serving users' to 'participating in the organization's business process.' In order to make the transition fully, we must become adept at communicating appropriately with (senior) decision makers. However, many of us have felt the lack of a plausible reason to address executives, especially if Intranet and Web related projects take place in another organizational unit. Because of their visibility and the attention they command, Internet related activities provide a perfect opportunity to (a) position ourselves as strategic leaders who leverage the value of IT investments and (b) open a dialogue at the right levels and places in the organization. This workshop focuses on strategies for communicating effectively with IT professionals and top executives.

Workshop 22

Talking About Search Engines

An interactive look at Internet search tools from the creator/provider and user perspectives. Join us to listen to search engine providers address how their search engine is designed, how sites are selected and how many are included, how frequently they are updated, what meta information is included, what search refinement techniques they use, and what kind of improvements and new functions/features are planned. This session will give you an opportunity to tell the search engines representatives why you like or dislike their features, what concerns you have, and what you would like to see in the future.

Workshop 23

The Art and Science of Web Server Management

There is much more to managing a Web site than merely serving Web pages. This half-day workshop will discuss and demonstrate error message replacement, link checking, fault monitoring and prevention, user tracking, intelligent redirection, and other techniques of experienced Web managers. Even if you already manage a Web server there are likely to be new techniques you've never seen. This session is presented by the manager of the Berkeley Digital Library SunSITE, former Web Manager of the UCB Library Web, owner of the Web4Lib and DigLibns electronic discussions, and the creator of, and a contributor to, Current Cites since its inception in 1990. Tennant co-authored Crossing the Internet Threshold: An Instructional Handbook, (now in second edition and several foreign languages) and his latest book is Practical HTML: A Self-Paced Tutorial.

Workshop 24

Intranet Supplier Seminar

The focus of this half-day workshop is "functionality" and in some cases a "unique" approach, not sales pitches. Vendor presentations will be made by: OpenText, BASIS Division (Document Mgm't. System); Excalibur Technologies (Search Engine); O'Reilly & Associates (Forums); Cuadra Associates (Integrated Online Library System) and PKs (Multiple Web Database Access).

Internet Librarian '98

Information Today, Inc.