Wednesday, March 4
Track A • Skills & Strategies for the Millennium
Track B • Managing Organizational Knowledge
Track C • Networked and Web-Based Information Delivery
Track D • Trends & Impacts
Track A • Skills & Strategies for the Millennium
Track B • Managing Organizational Knowledge
Track C • Networked and Web-Based Information Delivery
Track D • Trends & Impacts
9:00am - 9:45am
A1 • Is Technology Changing Fundamental Library Principles?
Eric Willard, Regional Director, Elert & Associates
These presentations provide a provocative start to the day.
Willard will begin the session by examining the opportunity libraries
have to become an integral community lifelong learning component and
equalizer by providing access to information for those with computers
outside of the library and those within the library. Eddison then
looks at the leadership role librarians must create as Information
Managers within organizations. Being an information leader is,
according to Bennis, doing the right things. As we approach the next
century we must be doing the right things.
Betty Eddison, Chairman, Inmagic, Inc.
Billie Jo Kaufman, Director, Law Library and Technology Center and Assistant Professor of Law, Nova Southeastern University Law Center
This session looks at the role that the library
has played in the development and implementation of an aggressive
technology initiative in legal education. The Law Center serves a
broader community of the local bar, the university at large and, or
course, the public. The Director and Associate Director spearheaded
the entire technological push at the Law Center. The presentation
covers the planning, training and implementation of a total
redevelopment of curriculum and technology in the past 18 months.
Paul Joseph, Professor of Law, Nova Southeastern University Law Center
Tom Rogers, Legal Education Manager, Nova Southeastern University Law Center
Jeffrey F. Keuss, Director of Library Services &
Are the patrons protesting about having to take a number for service? Sabotaging the copiers with paperclips? Downloading instructions for building incendiary devices? It's time to put some real-time delivery into treating your high-tech customers by meeting their needs. This contagious and effective drive-by presentation will enhance your job and the customer's satisfaction.
Bobbi Offner, Lake Washington Technical College
Cindi Nicotera, Reference/Instructional Development Librarian, Penn State Berks
The speaker discusses the rationale for the creation of
"alternative" positions for librarians at Penn State Berks-Lehigh
Valley College and the criteria involved. The shift from educating
users within the library to other members of the academic community
outside the library seemed a logical transition to make. Nicotera
also addresses the unique aspects of Reference/Instructional
Development Librarian positions and the prospects these positions hold
for the future.
Francie Davis & Joyce Renfroe Gotsch, Reference Librarians, Dowling College Library
Distance learning and virtual libraries need not mean the demise
of the library nor the extinction of librarianship. Librarians need
to take a proactive role. They need to develop programs to train
customers on search strategies and the evaluation of sources in order
to provide better customer service and save the profession. The
progressive program developed at Dowling College is described.
Rose L. Bland, Systems Librarian, Health Sciences Center Library, University of South Florida
This session will feature two papers which provide a perfect
ending to the day. "Diagnosis: Technostress", by Rose Bland, will
describe techniques to prevent and reduce technostress among both
patrons and library staff. Then, James Marcum will present "Engaging
Knowledge Workers: Surviving the Motivation Complex". After an
overview of motivation theory and its inadequacies in dealing with
knowledge workers, Dr. Marcum will offer the "Theory of Engagement"
as a guideline for eliciting the expertise, best thinking, and
commitment of knowledge workers in the new millennium.
James W. Marcum, Director, Library Services & Senior Lecturer, University of Texas - Permian Basin
Moderated by: Donna Scheeder, Coordinator, Congressional Information Services, Congressional Research Service, Library of Congress
Managing an organization's knowledge is one of the most discussed
topics today. The Internet, Web technologies, and intranets are fast
becoming key tools to manage this knowledge. This track presents case
studies, library webmasters, intranet developers and managers,
highlighting and sharing experiences and tips.
9:00am - 9:45am
B1 • Towards a Knowledge Ecology
Stephen Abram, Director, Corporate & News Information, IHS Micromedia Limited
We are increasingly hearing terms like knowledge manager, CKO,
and intellectual capital as we shift into the knowledge-based economy.
What practical impact do these terms and concepts have for designing
electronic and web-based products and services for knowledge
environments and knowledge workers? Abram will define "knowledge
ecology" and discuss the strategies and challenges for desktop users
and librarians. If you design, develop or purchase information
products for use at the desktop, especially by professionals other
than information professionals and librarians, then this is the
session for you.
Trudy Katz, Director, MasterCard International
Organizing and managing an organization's knowledge assets
requires a solid infrastructure. Lotus Notes provides that rich,
secure, distributable infrastructure for both knowledge management and
research administration at Mastercard International. Katz reviews the
strategy side of the implementation at Mastercard using NOTEbookS, the
Lotus Notes based library automation and knowledge management system.
Schless relates the technical side of the application at Mastercard as
well as other information pools he has helped organize for other
customers. They will then discuss some of the architectural issues,
implementation pitfalls and re-engineering opportunities they have
encountered building a Notes based management system.
Robert Schless, Robert A. Schless & Co. Inc.
Barbara Nekoba, Chief of Information Services and Dissemination Requirements, Marine Corps Intelligence Activity
Librarians have recognized the potential of combining library and
document management to deliver comprehensive information services.
Intranet solutions are becoming the platform of choice in helping them
become an integral part of managing the organization's knowledge
assets. Neboka discusses the Open Source Information System (OSIS), an
Intelligence Community intranet that links members of the community
and its customers (for the Marine Corps this means the warfighters,
selected schools, etc.) to unclassified information and tools (e.g.,
machine translations capability) that are either produced or purchased
by an organization on the system. This system not only provides an
organized infrastructure but also cost saving for commercial products
as well as access to the Internet. Involved with TGSLC's intranet
since the early planning stages, Martin serves on the Intranet Team
and Web Management Team, as well as three sub-teams relating to
content, design & navigation, and training and standards. She has
provided training on web publishing and effective use of the Internet
and intranet. She shares the experiences and learnings of the
Information Center in the creation and development of their own web
pages, as well as some of the organization's Publications and
Management Information pages, the overall index, and development of
pages for other departments.
Jean K. Martin, Director, Information Center, Texas Guaranteed Student Loan Corp.
Elizabeth Koska, Booz Allen Hamilton
Involved in its knowledge program effort for over 3 years, Booz
Allen Hamilton, has combined elements of change management with
corporate strategy while addressing issues of embedding processes and
infrastructure. The Information Professional Community (IPC), Booz
Allen's worldwide group of information specialists are involved in a
variety of roles. Specifically, information managers in the various
service lines are responsible for promoting the knowledge program
within the company and for assisting in the creation, collection, and
dissemination of intellectual capital. Integral to the success of the
effort was the delivery vehicle, Knowledge On-Line (KOL), Booz Allen's
corporate intranet. Koska presents a case study of the organization's
challenges and success in creating a system that staff around the
globe can use to find best practices, firm experts, corporate news and
updates, 24-hours-a-day.
Judith J. Field, Senior Lecturer, Library and Information Science, Wayne State University
Just when you were getting used to the potential of intranets as
an opportunity to optimize your value to your organization, here comes
something new. Field compares and contrasts extranets and intranets as
tools for managing and communicating knowledge within an organization.
Bill Schumacher, CEO, OneSource Information Services
Howard McQueen, McQueen Consulting
As the volume of non-static content grows on an intranet, the
need for a document management system also grows, particularly as
organizations seek to retain and distribute their unique knowledge
throughout the enterprise. This session covers the basics of intranet
enabled document management systems including version control,
document security, workflow tracking and collaboration subsystems.
9:00am - 9:45am
C1 • Net Learning: Strategies for Creating Learning and Training Environments
Patti Mersman, Library Services Coordinator, Northeast Kansas Library System
What does a classroom or learning environment on the Internet
look like? Can libraries deliver on-demand training no matter where
their users need it? Can instructors and trainers guide their students
effectively without face-to-face interaction? How can the Web and
other Internet resources and tools be used to deliver instruction in
both formal and informal settings? Combinations of the Web's
interactivity with e-mail, listservs, and face-to-face teaching will
be explored and discussed. Examples of methods tested in both settings
will be demonstrated.
Cindi Hickey, Information Technology Consultant, Lawrence, KS
Colleen Verge, Librarian, & Connie Peurach, Pre-Professional, Ann Arbor (MI) District Library
Teaching the public how to use the Internet has proven to be a
valuable service. We'll take a look behind the scenes at the Ann
Arbor District Library's training program to see how it evolved. The
history, planning, and effectiveness of the program will be reviewed
including the use of teams to develop the course content, the
challenges of implementing classes at the main library and branch
libraries, and how feedback from the public and staff is being used to
shape future training plans.
Julie Still, Multimedia Instruction Librarian, Paul Robeson Library, Rutgers University
While several articles have been written about Internet filters
and appropriate use policies, publicly supported colleges and
universities are still faced with Internet use problems. With more and
more OPACs switching to a Web-based environment, it is difficult to
block full Internet access, especially when Internet resources are
cataloged and clickable within the catalog. The general public and
school age groups on campus for summer programs pose other problems
with computer access. What is the library's responsibility for members
of such groups who usually have not signed appropriate use agreements?
Some options and solutions will be discussed and explored.
Denise Davis, Head, Materials Management and Brian Auger, Assistant Director of Administrative and Support Services, Howard County Library, Columbia, MD.
Not-so-apparent solutions to multi-platform information access
from inside and outside a medium-sized public library will be
discussed. You'll hear about challenges far beyond our imagination,
including but not limited to interesting license negotiations,
hardware and software conflicts (Windows NT and Citrix thin client),
and staff turnover. Another techno-war story!
Betty Fisher, Beth Geer, Diana MacDonald, Richard Poisson, Gayle Sobanek, Corporate Library Team, MITRE Corporation
Several specialized electronic current awareness products were
being produced by Library Information Analysts for their assigned
technical centers. The Corporate I-Team (a steering group responsible
for corporate information technology related resources, systems,
processes, and activities) reviewed the various publications and
concluded that while they were useful, there was potential for overlap
of material, some readers being overwhelmed by multiple electronic
mail products, and a significant gap in the distribution coverage. The
I-Team challenge to the library was to produce a single electronic
current awareness vehicle using "pull" rather than "push" delivery and
also one that focused on technologies relevant to corporate core
competencies.
Joe Tragert, Product Development Manager, EBSCO Publishing
With the ever-increasing volume of information available via the
World Wide Web comes a greater potential for unproductive searches.
Fee-based services offer a solution to managing this vast information
resource. Designed with the corporate end-user in mind, these
products serve as tools to facilitate searches by filtering
information based on users' search criteria. They can organize
material in a meaningful format that significantly cuts down the time
it takes to conduct searches. As the wealth of information on the
World Wide Web expands, fee-based subscription services will serve an
integral role in providing users with the best information the Web has
to offer.
Moderated by: Ethel Salonen, Information and Sales Professional
It's always difficult to predict the future, but it is possible to look at some of the trends and new things that are happening. Certainly Internet technologies are at the forefront today, but what do we see ahead for libraries? And what impact will some of today's choices have down the road? This track looks at some of the trends and happenings on the horizon as well as the impact they will have on libraries in the future.
9:00am - 9:45am
D1 • Ecommerce & Libraries: Part 1
Patricia S. Foy, Director, Knowledge Strategies Group, Coopers & Lybrand
Business and libraries are reaching more people than ever before
through the Internet. Technology's ability to transcend geographical
boundaries is dramatically altering how companies do business and how
universities train global business leaders. The Internet can be a
tremendous asset to your business if properly applied or a death knell
if ignored. According to International Data Corporation, "By the year
2000, the level of WWW based commerce will be over $100 billion." This
session includes an overview of current electronic commerce practices,
implications for libraries, and a description of an enterprise-wide
electronic commerce/ library application. Not only are Coopers &
Lybrand building "Michelin Guides" into the content structure of their
intranet so that anyone in the organization can retrieve the
information they need, but they are also streamlining their purchasing
system. This presentation explores the challenges and rewards that one
organization has found working closely with a future-oriented library
supplier.
Richard R. Rowe, CEO, RoweCom Inc.
William Robinson, Research Manager, Borden Inc.
The popularity of competitive intelligence services in today's marketplace opens up a wonderful opportunity for libraries and librarians to leverage their services skills. Strong CI can be an invaluable tool to support planning and decision making. Components of successful CI operations, steps to start such a service or unit, and the technology to support it are discussed.
Allyson N. Nolan, Director of Library Services, US Army Soldier Systems Command
Incorporating innovation in today's rapidly changing environment
is essential for all organizations. One trend, operating libraries
like businesses, is having a major impact. This session focuses on two
examples. Nolan discusses the process of reinventing current end user
services, restructuring a customer feedback council into a process
action team, and setting up cooperative agreements with other
information resources and businesses. Smallwood focuses on the
options, insights and lessons learned while operating the corporate
information center as a small business. He includes a discussion of
the realities of operating in a fee for service environment and
explores the practical aspects of what it takes to succeed.
James Smallwood, Manager, Corporate Information Center, Aetna Inc.
Ulla de Stricker, Ulla de Stricker & Associates
A look at what's hot, what's new and what's coming to the Net.
Based on investigation and interviews with Internet companies bringing
leading edge technology to the marketplace, this session will help you
look at technologies and trends for the future.
Ann Lee, MLS, National Training Manager, Dow Jones Interactive
As information products are rolled out to the desktops across the
enterprise, information professionals take on the new role of
enterprise champions. Factors that make a rollout successful include
careful planning, support from the necessary groups within the
organization, and consistent follow-up. This session describes the
steps in a successful enterprise rollout for those who may be
considering involvement in such a project or those who need more
information on how the process works.
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