Tuesday, March 3
Track A • Virtualizing Services
Track B • Net & Web Management
Track C • Internet Training & Instruction
Track D • Public and Government Libraries
Track A • Virtualizing Services
Track B • Net & Web Management
Track C • Internet Training & Instruction
Track D • Public and Government Libraries
Organized and moderated by Rebecca Jones, Dysart & Jones Assoc.
9:00am - 9:45am
A1 • VR and the Virtual Library: A 21st Century Academic Center of Learning
Barbara Ruth Campbell, Systems Librarian, Union County College
This multi-media presentation lays the groundwork for a model of
what a 21st century library will offer. The speaker will demo a series
of "true virtual libraries" prototypes which synthesize electronic
editions of texts, digitized audio, video, full color images, 3D
images and virtual reality in response to queries via a highly
powerful thesaurus enabled search engine.
Joanne Martinez, Science Engineering Library, University of Arizona Library
The first presentation in this session looks at the strategies
the University of Arizona Library is designing to incorporate multiple
tools to increase user self-sufficiency in an increasingly complex
maze of search engines and interfaces, media and formats. The speakers
will describe the prototypes developed in the Library and explain how
these will be incorporated into an optimized, integrated Gateway to
the world of electronic information. The second presentation
describes how the SILO project has made 29 library databases available
for searching using the Z39.50 protocol. The speakers summarize the
State of Iowa Libraries' viewpoints on the usefulness of Z39.50 to
their local patrons and to Internet users in general.
Michelle Clairmont, Science Engineering Library, University of Arizona Library
Margaret St. Pierre, Chief Technology Officer, Blue Angel Technologies
Lisa R. Stimatz, Public Affairs and Government Information Reference Librarian, Heindel Library, Penn State Harrisburg
Using the recent merger between two Penn State University
campuses as a model, the speakers address how various digital
technologies aid in the delivery of information services and resources
to students and faculty on different campuses. They will also discuss
budgeting, licensing, staffing and training issues as well as the
challenge of planning and implementing digital initiatives and virtual
services within a large university system.
Gary W. White, Business Reference Librarian, Heindel Library, Penn State Harrisburg
Edee Edwards, Senior Information Specialist, Hanford Technical Library
This presentation will be of interest to both special and
academic library communities, as well as any librarian preparing for
moves, mergers or cooperative agreements. Learn from the experiences
about the unique partnership of the Hanford Technical Library of the
Pacific Northwest National Laboratory and the Washington State
University Tri-Cities Branch campus library and how they've
intertwined networks, integrated databases and improved services
John Sullivan, Director, OCLC Online Reference Services Division, OCLC Online Computer Library Center, Inc.
As the 21st century approaches, libraries continue to build on
their tradition with powerful and unique offerings of new library
services. Today, libraries build and provide integrated information
solutions by offering their users seamless access to bibliographic,
abstract, and full text information when and where needed. This
customized virtual library gives users a panoramic, integrated view of
library holdings, special collections, reference databases, electronic
journals, multimedia, the Internet, and the World Wide Web. Speakers
from two OCLC member libraries will discuss their different
implementation of virtual libraries.
Stan Furmanak, Systems & Reference Librarian, Lebanon Valley College
Bettina Meyer, Assistant Dean for Resources, Dwight B. Waldo Library, Resource Sharing Center, University of Western Michigan
Nancy Lemon, Leader, Knowledge Resource Services, Owens-Corning
Most libraries are wrestling with how to handle ever increasing
demands for their services from a myriad of clients or users. This
speaker discusses how moving services to the users is an effective way
of managing these demands while maintaining and increasing services'
value.
Organized and moderated by Walt Howe, Delphi Internet Services Corp. & Hope Tillman, Director of Libraries, Babson College.
Lori Jargo & Ronald Fark, Brown University Sciences Library
Libraries have traditionally collected a wide assortment of
tangible resources. Over the past decade, there has been a sharp
increase in the addition of non-tangible information products to our
collections.
In this new environment, librarians are involved in the
development of new knowledge as web authors selecting, acquiring, and
maintaining links to relevant information in specific disciplines as
well as developing customer focused texts. The changing environment
has brought about the development of new service models, both in
technical and public services.
Marsha Tate & Jan Alexander, Internet Trainer/Librarian, Widener University
Is the information available becoming easier to find as the
Internet grows or is the burden of more and more junk becoming a
larger problem? Speakers focus on the use of guidelines to integrate
information quality into web publishing and the development of
critical assessment strategies to increase the reliability of Internet
resources we recommend.
Charles McMorran, Chief, Technical Services Dept., Queens Library
Public access to the Internet is a popular new service being
offered by libraries, whether public or academic. Libraries offering
Internet access to its patrons must consider ease of use, stability,
local politics, and security. They need to provide access that is
largely self-sufficient, requiring minimal staff support and
troubleshooting, leaving staff available for reference questions and
instruction. Presenters provide case studies, policies and procedures
developed, and a discussion of lessons learned.
David J. Ives, University of Missouri Libraries
Jacqueline Trolley, Institute for Scientific Information
This panel of library Webmasters represents very different viewpoints of Web development and management which hone in on the lessons learned by those who have created or studied Web site development.
Kathy Miller & Betsy Morris, Rochester Regional Library Council
Public libraries work with a variety of patrons, and teaching
them to use the Internet involves a broad scope of approaches. Miller
et al. discuss utilizing video-conferenced hands-on training. Stephens
and Ericson discuss methods for tailoring presentations for specific
audiences as well as cost-effective ideas for publicity.
Kimberly Donnelly, York College
How do you approach teaching the Internet to students who think
they know it all? Markley describes a required college course aimed at
ensuring that students have basic computerized research skills. Reese
describes a unique information skills model, The Pathways Model, which
addresses differing learning styles.
Laura Hopper, EIN Consultant
We can't forget the staff, who have to know as much about the
Internet and technology as students and patrons in order to keep up
with them! Hopper discusses methods used to reach 40 district
libraries and their branches in Allegheny County, PA. Jargo describes
the planning and implementation of another program, and looks at
related aspects such as problems in scheduling and encouraging
supervisors to free up time for staff attendance.
Rebecca Wilson, Susquehanna University
What do we need to get started with instruction? Wilson describes
a study which investigated how students use the Internet and give us
better insight into the experience and skills they bring to the
classroom. Stebelman and Jackson discuss factors to take into
consideration when setting up a Web site for instruction and its
support.
Cindi Nicotera, Lehigh Valley College
Competencies address the establishment and measurement of what is
to be learned. Nicotera addresses the technological competencies for
students in a business program. Clay, Harlan and Swanson discuss the
requirements for a course on information competence for undergraduate
students.
Bethany Paine & Elizabeth Tennant, SUNY Stonybrook
Since different settings have unique problems with and approaches
to instruction, this section highlights two specific types of
libraries. Paine and Tennant describe instruction for a health
sciences/hospital audience. Kaufman, et al. discuss instruction in
legal education.
Janet Kinney, Public Services Division Director
The Hennepin County Library system, serving 700,000 residents of
the suburban Minneapolis area, has been challenged by the many factors
facing all large libraries; increasing public demand for electronic
access; complex staff training and development issues; demand for
public instruction; creating ergonomic work environments; and of
course, all within a limited budget. This session reviews Hennepin's
response including applications of Web technology, struggles with
changing from a hierarchical to a team based organization and
attempts to broaden their conversation with the public they serve.
Jennifer Krueger, Assistant Director for Electronic Resources, New York Public Library, Science, Industry & Business
The growth of electronic resources, especially the Web, might
seem to make public libraries obsolete. Definitely not the case: in
fact, it has increased their importance and expanded their missions,
rather then put them out of business. In the two years that the
Science Industry and Business Library of the New York Public Library
has been in existence, the changing roles of the staff, the customer
demands, and the new and increased technology have all contributed to
the creation of a model library that brings together print and
electronic, free Web resources and licensed databases to better
provide information to meet customer needs.
Joyce M. Latham, Director of Library Automation, Chicago Public Library
The Chicago Public Library has undergone an intense restructuring
of platform and services over the past three years. The rapid shift
from an outmoded system to a current technical base has driven a
re-examination of professional basics and service delivery strategies,
meaning that CPL finds itself deeply concerned with inventory and
authority control as web page development and digitization projects
increase. The influx of technology provide the impetus to re-examine
the "who, the whats and the whys" of our professional commitment, and
raises invigorating questions of what may be possible.
Suzanne White, Information Services Supervisor, and
Over the last year, Rowan Public Library garnered county
government support and created a local area network to serve
simultaneous access to CD-ROM databases as well as to provide Internet
access to all library outlets and the county government. In addition
to building an integrated electronic and Internet service, the library
positioned itself to serve as the center for library and county web
publishing. Speakers will share their experiences and insights of the
development process and the coalition building involved in positioning
the Library as the county's center for Internet access and web
publishing.
Marilyn Cathcart, Director, Minnesota Legislative Reference Library
The Minnesota Legislative Reference Library spearheaded the
team-based development of the Minnesota Legisla-ture's Internet
presence, encouraging unprecedented cooperation among traditionally
independent legislative departments. The Director, Marilyn Cathcart,
describes the steps taken to position the Library as a technology
leader within the Legislative organization and focuses on strategic
decisions, past and future political hurdles, specialized services and
future opportunities.
Martin R. Kalfatovic, Information Access Coordinator, Smithsonian Institution Libraries (SIL)
The advent of electronic mail and Web technologies has made the
Smithsonian Institution's ability to reach out geographically to
physically distant constituencies much easier. This session explores
how the world's largest museum complex fullfils the Smithsonian's
mandate to "increase and diffuse knowledge". Speakers from a number of
Smithsonian museums, research centers and offices discuss how they
coordinate and work with electronic products to provide reference
assistance to a world-wide audience.
Track B • Net & Web Management
As the Internet continues to expand at lightning speed, and the
number of people and organizations depending on it increase,
management becomes ever more critical. Speakers will highlight the
criteria for success including accessibility, development and
maintenance, stability, ease of navigation, and currency of
information. This track presents perspectives on such major challenges
as the mainstreaming of Internet resources into libraries and the
proliferation of public access Internet stations. An additional focus
is the evolving role of librarians in developing strategies for
critical assessment of Internet information.
9:00am - 9:45am
B1 • Mainstreaming Internet Resources into Your Library:
Collection Issues, Part I
Bonnie Osif, Penn State University
Brian Hancock, Wichita State University Library
Frances Knudson, Los Alamos National Laboratory, Research Library
10:00am - 10:45am
B2 • Mainstreaming Internet Resources into Your Library:
Collection Issues, Part II
10:45am - 11:30am
Coffee Break • Visit the Exhibits
11:30am - 12:15pm
B3 • Evaluating Internet Information
Mary Hricko, Geauga Campus, Kent State University
12:15pm - 2:00pm
Lunch Break • Visit the Exhibits
2:00pm - 2:45pm
B4 • Public Access Internet Stations: Part I, Public Libraries
Joe Reimers & Joe Spiocz, St. Joseph County Public Library
3:00pm - 3:45pm
B5 • Public Access Internet Stations: Part II, Academic Libraries
Laura Cousineau, Information Access Librarian, Perkins Library &
John Little, Web Development Librarian, Library Information Systems Dept., Perkins Library
3:45pm - 4:15pm
Coffee Break • Visit the Exhibits
4:15pm - 5:00pm
B6 • Webmasters Roundtable: Lessons Learned
Marisa Urgo, Webmaster
Greta Ober, Barents Griuo/KPMG
Track C • Internet Training & Instruction
What is the difference between Internet training and Internet
instruction? Here, the distinction is made between understanding the
technology versus using the technology to achieve a goal.
Increas-ingly, both are required and must be integrated into a program
which addresses the needs of users. The morning looks at the training
needs and how to train public library users, students, and library
staff on the use of the Internet as a technology by giving them the
tools they need to achieve comfort and competence. The focus of the
afternoon is Internet instruction — training people to use Internet
technology as a retrieval tool that helps them achieve success with
their information needs. Everybody must start somewhere, and the
presentations here discuss beginning points in a variety of areas:
preparing for instruction, assessing and measuring competencies, and
considering specialized areas like health and law. Organized &
moderated by D. Scott Brandt, Purdue University
9:00am - 9:45am
C1 • The Web & the Public: Internet Training
Michael Hunter, Hobart & Smith College
Linda Benedict, Pioneer Library System
James Stephens, Roanoke County Public Library
10:00am - 10:45am
C2 • Integrating Technology into Teaching: The Core Curriculum
Peggy Hanna Reese, Follett Software
10:45am - 11:30am
Coffee Break • Visit the Exhibits
11:30am - 12:15pm
C3 • Computer & Internet Training for Library Staff
Lori Jargo, Brown University
12:15pm - 2:00pm
Lunch Break • Visit the Exhibits
2:00pm - 2:45pm
C4 • Prelude to Instruction
Scott Stebelman & Rebecca Jackson, George Washington University
3:00pm - 3:45pm
C5 • Instruction & Information Competencies
Sariya Talip Clay, Sallie Harlan & Judy Swanson, Polytechnic State University
3:45pm - 4:15pm
Coffee Break • Visit the Exhibits
4:15pm - 5:00pm
C6 • Specialized Instruction in Health Sciences and Law
Billie Jo Kaufman, Tom Rogers, Paul Joseph & David Morgan, Nova Southeastern University
Track D • Public & Government Libraries
Technology has always been a key issue for public and government
libraries, but today the pace of change, pressure from the community,
and competition for resources are presenting even greater challenges.
This track highlights electronic and Web resources used in public and
government libraries for today's services but also focuses on
tomorrow's visions and strategies. Organized and moderated by Julia
Peterson, Consultant in Library, Information, and Knowledge
Management.
9:00am - 9:45am
D1 • Technology, Change & the Public Library: Hennepin County Case Study
Glenn Peterson, Internet Librarian
Marilyn Turner, Manager, Applications Software Management & Training
Hennepin County Library
10:00am - 10:45am
D2 • Technology, Change & the Public Library: NYPL Science,
Industry & Business Case Study
10:45am - 11:30am
Coffee Break • Visit the Exhibits
11:30am - 12:15pm
D3 • Technology, Change & the Public Library: What's Possible?
12:15pm - 2:00pm
Lunch Break • Visit the Exhibits
2:00pm - 2:45pm
D4 • Positioned as a Technology Leader: Networking & Coalition Building
Jeff Hall, Operations Manager, Rowan Public Library
3:00pm - 3:45pm
D5 • Positioned as a Technology Leader: A Legislative Library Case Study
3:45pm - 4:15pm
Coffee Break • Visit the Exhibits
4:15pm - 5:00pm
D6 • Increasing & Diffusing Knowledge:
Electronic Reference Services Enhance the Smithsonian's Mission
Amy A. Begg, Reference Librarian, SIL American History Branch
Katherine Neill Ridgley, Manager, Visitor Information & Associates' Reception Center, Smithsonian Institution
Joan Stahl, Image Collections Coordinator, Smithsonian Institution, National Museum of American Art
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