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General
Conference
Friday, March 18th |
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Keynote
• International Ballroom Center
9:00
a.m. - 9:45 a.m. |
Delighting
the Real User: Personas in Action
Mary Lee Kennedy, Executive Director,
Harvard Business School Library
Stephen Abram, Vice President,
Innovation, Sirsi Corporation, & President,
Canadian Library Association
It is a great challenge to understand and develop
information products for the person behind the glass
— the real end user. Whether you’re
a librarian in community libraries, colleges, academe,
or government; a system pro; or a vendor, we all
know we still have work to do aligning electronic
information experiences with the users’ real
behaviors. We cannot insist that they change their
behaviors for our portals, OPACs, and products.
Through a major study of public library personas,
the speakers have used a sophisticated process to
identify and develop key personas for public library
users and other information-intensive markets. They
share their process, findings and tips on how to
improve product development efforts and initiatives
in virtual libraries and learning portals. |
Coffee
Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m. |
Track
A: Search Engines
• International Ballroom Center
Hear the latest industry trends, tools, and
techniques in the search engine arena from search
experts, industry leaders, watchers, and practitioners.
Moderated by Donna Scheeder,
Law Library of Congress |
SESSION A301
Search Engine
Update
10:30 a.m. – 11:15
a.m.
Chris Sherman,
Associate Editor, Search Engine Watch, & Co-Author,
The Invisible Web
This session looks at the trends in the search engine
market for 2005. It highlights recent changes in
specific Web search engine tools, provides tips
about what we should be looking for next year, and
discusses the impact for information professionals.
Our expert believes that dramatic changes may lie
ahead for librarians and information professionals.
Come hear his predictions! |
SESSION A302
Start Your
Engines!
11:30 a.m. – 12:15 p.m.
Greg Notess,
Publisher, Search Engine Showdown
Ran Hock, Principal, Online Strategies
Our popular panel of search engine creators and
experts talks about their engines—what’s
new in the way of features and improvements, what’s
planned in the near future, and one of the most
innovative uses of their product by a client. Get
the inside scoop! |
Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
SESSION A303
Specialty Engines
1:45 p.m. – 2:30 p.m.
Gary Price, Co-Author, The
Invisible Web, Publisher of ResourceShelf.com
Raul Valdes-Perez, CEO, Vivísimo,
Inc.
Jefferey LaPlante, Sr. VP of Sales,
Xrefer
This session highlights some of the specialty engines
that can supplement your regular SEs. Learn from
the horse’s mouth about tips and techniques
for improving your search-and-find activities. |
Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
SESSION A304
Evaluating
Search Tools
3:15 p.m. – 4:00 p.m.
Mary Ellen Bates, Bates Information
Services
New Web tools—search engines, metasearch engines,
catalogs, and directories—meet our eyeballs
on a regular basis. Many arrive with a great deal
of hype, some of it legitimate, much of it exaggerated.
How can we effectively assess Web search tools in
order to determine if the tools can stand alongside
other Web search essentials? Bates shares the criteria
she uses for search tool assessment, as well as
helpful methods for evaluating new search tools. |
SESSION A305
Cool Search
Tools & Sites
4:15 p.m. – 5:00 p.m.
Gary Price, Founder, ResourceShelf.com
& Search Engine Watch
Tara Calishain, Author, Web
Search Garage & Founder & Editor, ResearchBuzz
Two experts share their secrets and favorites. Join
us for a fast-paced session filled with useful tips,
tools and the coolest sites! |
Track
B: People & Tools
• International Ballroom West
Technology may get the attention, but it
is people who make that technology work. Technology
has enabled us to adopt new services, such as virtual
reference, and improve many of our processes. This
track looks at how people work together and collaborate
to create and share information and knowledge. It
highlights various tools, from instant messaging
to portals to online communities, and illustrates
how these tools are helping libraries of all sizes
in all sectors with services, collections, and operations.
Moderated by Hope Tillman,
Babson College |
Coffee
Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m. |
SESSION B301
Web Project
Management for Libraries
10:30 a.m. – 11:15 a.m.
Jason A. Clark, Reference/Web Services
Librarian, Williams College
Talking to library Web site managers about Web project
management often leads to a collective groan. Ad-hoc
committees, sporadic project work, and shifting
deadlines all make for a difficult management process.
What are the particular challenges of a library
Web project and what can a Webmaster do to address
these challenges? Learn strategies behind successful
library Web project management, how new technologies
(php and MySQL project tracker application, a team
Weblog, etc.) can be applied to project work, and
take home practical tips for better managing your
projects. |
SESSION B302
Instant Messaging
(IM): Providing Services & Enhancing Communication
11:30 a.m. – 12:15 p.m.
Kristine Ferry, Advanced Technologies
Librarian, & Tomalee Doan,
Library Director, Kresge Library- Ross School of
Business, University of Michigan
IM can be an efficient tool for organizational communication.
Speakers discuss how their staff used IM as a new
way to control e-mail overload and to communicate
effectively internally and with other departments.
Using IM as a method of workplace communication
presented some political and administrative challenges.
Hear about how this technology won over even the
most reluctant users and has become a mainstay form
of communication for staff. |
Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
SESSION B303
OceanNet —
Our Unlimited Office Space
1:45 p.m. – 2:30 p.m.
Mei He, Librarian, Christine
Matteo, Chief Librarian, & Misun
Lyu, Senior Librarian, Ocean County Library
Ocean County Library’s staff intranet has
just had a complete makeover. With the vision of
being “indispensable,” it is user-friendly,
pretty to look at, fun to play with, and, most important
of all, improves information sharing a great deal
throughout a big system, consisting of more than
500 staff in 20 branch locations. This session provides
a tour of the navigation structure, and focuses
on the applications it offers (online discussion
board, self-maintained staff directory, online forms,
search, original artwork), as well as useful tools
and tips for other intranets. |
Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
SESSION B304
Portal Implementation
Challenges
3:15 p.m. – 4:00 p.m.
Carol Penne, Senior Librarian,
International Monetary Fund
Zachary Wahl, Program Manager,
Project Performance Corporation
Designing a portal to work for a diverse set of
users can be fraught with competing interests, timetables,
and “ownership” issues. Business users,
IT management, and information professionals must
work together in order to align their often-competing
viewpoints and goals. This presentation discusses
the issues to be addressed during a portal project
and presents best practices to help mitigate such
issues. The presenters, who have extensive experience
implementing a host of portal solutions, share their
lessons learned, their viewpoints on the challenges
that must be overcome to build a successful portal,
and solid strategies for you to use in your implementation. |
SESSION B305
Building an
Online Community
4:15 p.m. – 5:00 p.m.
Chrystie Hill, Community Coordinator,
WebJunction, OCLC
Max Anderson, WebJunction Community
Moderator & Educational Services Librarian,
SOLINET
Steven J. Bell, Director of
the Library, Paul J. Gutman Library, Philadelphia
University
Panelists share their experiences as members of
WebJunction, an online community for library staff
to share ideas, solve problems, take courses, and
have fun. They focus on “Read, Learn, and
Share” as a model of online community building
that supports technology, advocacy, and development
for libraries; tools that help library staff acquire
and maintain library hardware, software, and systems;
use of online community forums and programs for
sharing best practices and engaging in discussions
with peers and subject experts; expansion of WebJunction
with more community topics, involvement, and custom
content and programs from partner organizations
such as state libraries. |
Track
C: Creative Content
• International
Ballroom East
Content management has become an area rich with
creativity! Libraries are pursuing every opportunity
to integrate, organize, and manage information
objects to create the content, collections, and
services that were once only imagined.
Moderated by Julia Schult,
Hamilton College
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Coffee
Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m. |
SESSION C301
Content Deployment
Cases
10:30 a.m. – 11:15 a.m.
Barrett Jones, Librarian, International
Monetary Fund
Valentina Kalk, Marketing and Rights
Manager, Office of the Publisher, The World Bank
The Joint World Bank-International Monetary Fund
Library serves the staff of both the World Bank
and the IMF in Washington, D.C., and around the
world. The library recently implemented organization-wide
access to Factiva, an online news service. This
session covers the “lessons learned”
from this project, including technical solutions
and project management tips. The World Bank’s
e-Library, a full-text collection of publications
and reports for use by subscribing institutions,
was inaugurated in 2003. Kalk discusses the challenges
of deploying content for an institutional publisher,
and the changes needed in workflow, staff skills,
technology, and internal organization. |
SESSION C302
Libraries &
Institutional Content Management Systems
11:30 a.m. – 12:15 p.m.
Pam Cabe, Reference Librarian,
Wake Forest University School of Medicine
Carol Knoblauch, Product Manager,
Open Text Corporation
Based on the need to unify Web sites within a given
institution, many universities, colleges and organizations
are requiring all departmental Web sites to be converted
to an institutional content management system that
uses one standard template for the institution.
Cabe discusses one library’s conversion to
a content management system and institutional template,
the issues encountered, lessons learned and solutions.
Knoblauch discusses enterprise content management
(ECM) — the new killer app. With Gartner adding
a Magic Quadrant to evaluate ECM vendors, executives
are investigating these tools to manage the unstructured
information. IT will be spending billions on technology
solutions. ECM provides an extensive suite of tools
for collaboration and knowledge management that
naturally lends itself to support the objectives
of enterprise libraries. Knoblauch helps us to understand
the business problems addressed by these technologies
and to recognize opportunities to insinuate the
information center as an advocate for specialized
treatment of intellectual assets. |
Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
SESSION C303
Taxonomies
and Classifications and Ontologies: Oh My!
1:45 p.m. – 2:30 p.m.
Andrew Podolsky, Senior Ontologist,
Convera
Lillian Gassie, Senior Systems
Librarian &
Angela Pitts, Taxonomy Specialist,
Naval Postgraduate School
Podolsky outlines the current technologies for automated
categorization and classification, state-of-the-art
practices, and how to find the best combination
of solutions that will meet your present and future
needs. Gassie and Pitts then describe the process
used at the Postgraduate School for integrating
the faceted taxonomy into a portal so that content
is automatically categorized. They talk about how
they are maximizing findability, the ongoing tasks
of tweaking both the taxonomy and the tool to ensure
precision in auto-categorization, and lessons learned. |
Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
SESSION C304
Digital and
Print: Strategies for Both
3:15 p.m. – 4:00 p.m.
Roy Tennant, User Services Architect,
California Digital Library
Richard Kaplan, Director of Libraries,
Massachusetts College of Pharmacy and Health Sciences
As we work towards becoming digital libraries, we
must develop strategies for making effective content
decisions. For example, when can we eliminate print
journals or retrospective journal collections in
favor of digital? How can we make our print collections
more compelling for our users? Tennant and Kaplan
provide principles, guidelines, tips, and lessons
learned to help you create winning strategies for
your clientele by looking at your specific environment
as well as external factors and trends. |
SESSION C305
Innovative
Content Access: Academic Case Studies
4:15 p.m. – 5:00 p.m.
David Stewart, Associate Director,
Public Services, Molly Barnett,
Associate Director, Technical Services, & Craig
Cunningham, LAN Administrator, Coy C. Carpenter
Library/Wake Forest University School of Medicine
The Carpenter Library is constantly seeking innovative
ways to help students, health professionals, faculty,
and consumers find the information they need to
make better decisions. The library staff present
their progress in using Cuadra STAR and Microsoft
Access to make faculty-authored publications searchable,
including speeches, presentations, and grant information,
along with journal articles and book chapters. They
also describe how Microsoft Access databases enable
the management of electronic journals and textbooks
as well as providing a searchable interface for
Web site users. This session demonstrates how by
utilizing “at hand” software, any library
can create an effective and efficient tool for managing
e-resources. |
Track
D: Impact: Today & Tomorrow
• Jefferson Ballroom
Libraries and technology have a great deal in common:
Both change lives. As libraries continue to harness
technology to develop innovative services and operations
and further extend their reach into client communities,
the impact of libraries is strengthened. This track
broadens our thinking and stretches our imagination
by looking at today’s successes and tomorrow’s
possibilities.
Moderated by John Latham, SLA
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Coffee
Break — A Chance to Visit the Exhibits
9:45 a.m. – 10:30 a.m. |
SESSION D301
Space: The
Future Frontier
10:30 a.m. – 11:15 a.m.
Jennifer Kutzik, Information Technology
Technician, &
Don Albrecht, Coordinator —
Library Technology Services, Colorado State University
(CSU) Libraries
In times of shrinking operating funds, it is tempting
to plan for a smaller physical library presence
in lieu of an expanding virtual presence. This case
study from CSU (enrollment 23,000) illustrates a
succession of innovative user services, resulting
in increased library space dedicated to walk-in
patrons. Despite electronic reserves, submission
of reference questions online, and external availability
of full-text e-journal titles, CSU Libraries gate
counts remain strong. Specific technologies coupled
with creative use of physical space provide patrons
with compelling reasons for visiting the library
in person. |
SESSION D302
Implementing
Knowledge Management (KM)
11:30 a.m. – 12:15 p.m.
Christine Holiday, Army Librarian,
US Army Defense Ammunition Center
The Department of Defense expects to lose a large
number of senior personnel within the next 5 years.
When they leave, these personnel will take with
them critical “know-how” and experience
developed over 30 years and through three wars.
This session provides an overview of “Project
Exodus,” a knowledge management methodology
to harvest and transfer critical knowledge from
personnel involved in Operation Iraqi Freedom ammunition
reset operations. Learn from their strategies and
create your own KM application. |
Lunch
Break — A Chance to Visit the Exhibits
12:15 p.m. – 1:45 p.m. |
SESSION D303
Portals, Libraries,
& Avoiding the Trash Bin
1:45 p.m. – 2:30 p.m.
Melissa Harvey, Computer Science
Librarian, Carnegie Mellon University (CMU)
CMU implemented a campus-wide portal in fall 2003.
Librarians have been a major part of the effort—collaborating
across campus, moving the library to the forefront
in the development process. The CMU portal is enabling
the libraries to become a more prominent and thriving
resource. Since the CMU campus wants everything
to be on the desktop, its library staff has developed
ways to deliver content as faculty and students
travel around the world, while at the same time,
meeting their needs at remote campuses in Silicon
Valley and Qatar. The CMU portal is evolving into
a “meeting place” for the campus community
to come together to further their educational goals.
This session shares mistakes, lessons learned, as
well as tips for successful leadership in content
management. |
Coffee
Break — A Chance to Visit the Exhibits
2:30 p.m. – 3:15 p.m. |
SESSION D304
Fit & Well:
Technology & Services
3:15 p.m. – 4:00 p.m.
Adrienne Kreger-May, Senior Librarian,
Rodale Inc.
Rodale Library shares its fitness regime from technology
“workouts” to value added service “exercises.”
It illustrates various innovative ways that have
been implemented to centralize corporate resources
and enhance value to users in all locations. It
pays particular attention to balancing and maintaining
technological innovations without undermining services
and provides strategies for looking at one aspect
of a library and knowing that it can be morphed
into another library product or service. |
SESSION D305
Leading-Edge
Technologies & Libraries
4:15 p.m. – 5:00 p.m.
Roy Balleste, Associate Law
Library Director, Nova Southeastern University Law
Library
Perry R. Bratcher, Library Systems
Manager, Northern Kentucky University
Is there a place for quantum computers, biometrics,
and other leading edge technologies in our libraries
and information services? Hear about what’s
out there, what the impact could be, and how libraries
might harness these technologies in the future. |
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