Intranet
Professionals Academy
FULL DAY: 9:00
a.m. – 4:30 p.m.
Moderator:
Mary Lee Kennedy,
Director, Knowledge Network, Microsoft, and Editor, Intranet Professional
Faculty:
Stephen Arnold,
Arnold Information Technologies
Eric Hards,
Senior Web Designer, Lockeed Martin
Darlene Fichter,
Data Librarian, University of Saskatchewan Library
Whether you’re
an information professional just starting out or one who is already delivering
products and services on the intranet, this experience packed day provides
an excellent opportunity to learn about intranets. Learn about the current
thinking and developments that make a difference in information and knowledge
transfer in your organization and speak with expert practitioners and colleagues.
This first-ever Intranet Professionals Academy covers:
-
Intranets and portals
as instruments of information and knowledge exchange
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People and intranets
and expectations and realities
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Designing the ultimate
end-user experience
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Intranet and portal
technologies: What is hot and what’s not
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Managing content for
best results
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Information architecture,
search and taxonomy
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Intranets and portals
for the end-user
Virtual
Reference 101: A Planning Primer
9:00 a.m. – 12:00
p.m.
Steve Coffman,
Vice President, Product Development, Library Systems and Services LLC
Rebecca Jones,
Dysart & Jones Associates
Virtual reference
services—live, real-time reference services over the Internet —are hot
topics and hot projects for librarians. However, planning and implementing
these services require much more effort than just selecting a software
package. This workshop suggests a framework for working through the entire
process of designing, implementing, and operating a virtual reference service.
The workshop covers:
-
An overview of virtual
reference services
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Elements to consider
in designing a virtual reference service, including software, staffing,
and policies
-
Lessons from real-world
examples
Technology
Futures: Enhancing Library Workflow with IT
9:00 a.m. – 12:00
p.m.
Darlene Fichter,
Data Coordinator, University of Saskatchewan
Frank Cervone,
Assistant University Librarian for Information Technology, Northwestern
University
You’ve harnessed
the Web for your library users, but have you exploited technology to support
day-to-day library activities? This workshop focuses on innovative technologies
to enhance workflow and improve productivity for library staff and to deliver
valued-added services to your user. Explore Open-Source Toolkits and applications
you can develop in-house, including:
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Prospero for ILL
-
SiteSearch and other
Web database solutions
-
Inventory management,
room, and equipment scheduling
-
Fedora for digital
repositories
-
Citation Manager,
an open-source citation manager
-
PMachine for knowledge
exchange and best practices
-
PHPWebsite for sharing
intranet content
-
MOSST (Modular Online
Software for Self-Paced Tutorials)
Making
an Impact: Successful Business Practices
9:00 a.m. – 12:00
p.m.
Mary Ellen Bates,
Principal, Bates Information Services
Whether you’re
an independent info entrepreneur and thinking about launching your business,
or are an entrepreneurial librarian who knows you can never stop telling
your patrons about your added value, marketing is something that comes
with the job. This workshop suggests practical tools you need to get the
message out to your clients or patrons, the do’s and don’ts of establishing
your expertise and services, and specific techniques that work for information
professionals. Mary Ellen Bates, a lively speaker, long-time independent
info pro, and author of Building and Running a Successful Research Business:
A Guide for the Independent Information Professional, shows you how
to move outside your comfort zone and promote your information services
effectively to anyone.
Digital
Library Collections & Services: Landscape & Strategies
9:00 a.m. – 12:00
p.m.
Roy Tennant,
Web and Services Design Manager, eScholarship Initiative, California Digital
Library
Are you trying
to cope with both paper and electronic worlds? Who isn’t? Will we be able
to totally switch to an electronic world any day soon? This workshop, led
by a pioneer in the digital library systems, will help you:
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Get a quick overview
of the current landscape for electronic information.
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Spot trends to help
prepare you for the future.
-
Learn survival strategies
for your library and its information services.
Using many real-world
examples, Tennant outlines key strategies for success now and in a paperless
future.
Web
Research Buffet
9:00 a.m. – 12:00
p.m.
Gary Price,
The Virtual Acquisition Shelf and New Desk
Chris Sherman,
Associate Editor, Search Engine Watch
The co-authors
of The Invisible Web, Gary Price and Chris Sherman, discuss and
share insights on many online research topics and issues. Get the scoop
on dozens of great resources to take back to the office. Get up-to-date
in this rapidly changing environment by hearing these two experienced and
entertaining speakers discuss the latest happenings in Web-based research.
Topics include:
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The latest Web search
happenings
-
The invisible Web
in 2003
-
Searching for breaking
news on the open Web
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Finding quality resources
for your site
-
The importance of
noncommercial Web directories
-
How you’ll be searching
in the future
-
Cool Web tools
-
Special sites for
special needs
Planning
& Evaluation of Virtual Reference
1:30 p.m. – 4:30
p.m.
Elaina Norlin,
Associate Librarian, University of Arizonia
Olivia Olivares,
Assistant Librarian, University of Arizonia
The University
of Arizona created a Virtual Reference Project Team whose goal was to take
a hard look at the virtual reference market and make decisions on the feasibility
of adding virtual services. The team conducted customer surveys, site visits,
inquiries, competition, and system analysis and found that many libraries
are buying the software and then evaluating the project. This half-day
workshop describes and discusses the economic and fiscal aspects of evaluating
and choosing a virtual reference service software package.
Topics address
what you need to move forward and include:
-
Investigating the
financial health of virtual services software companies
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Evaluating the financial
capabilities of a library’s institution for the next 5 years to determine
feasibility
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Developing a plan
to determine “success,” including cost analysis, training, marketing, etc.
-
User testing to find
the best places to market the service on your library interface
The
Extreme Searcher’s Web Finding Tools
1:30 p.m. – 4:30
p.m.
Ran Hock,
Principal, Online Strategies, and Author, The Extreme Searcher’s Guide
to Web Search Engines
Web search engines,
Web directories, metasites, and portals are all useful tools for finding
the right sites efficiently and effectively. For a specific question, however,
one tool may be much more appropriate than another. A knowledge of the
finer searching aspects of each tool provides the serious searcher with
unique search advantages. This workshop looks at which tool to use when,
and the relative strengths, weaknesses, and applications of each type.
As for metasites, we’ll see why this category of tool needs more recognition
and how to easily locate the best metasites in any area. The emphasis is
on practical applications and on knowledge that will help attendees to
effectively and efficiently find the answers they need.
Getting
Down to Business: How Super Searchers Find Business Information
1:30 p.m. – 4:30
p.m.
Mary Ellen Bates,
Principal, Bates Information Services
This half-day workshop
tackles how to find reliable, high-quality information on business and
financial topics on the Net. Mary Ellen Bates, the author of five online
research books, including Super Searchers Cover the World and Mining
for Gold on the Internet, looks at issues related to conducting business
research online efficiently and cost-effectively, validating sources, using
Web-only information resources, and staying current on new business and
finance information. The workshop provides practical, innovative ways to
mine the Net, as well as tips on when to use the free or nearly free Web
sources and when to open up your wallet and use the big-ticket information
sources. The focus of this workshop is on the resources found exclusively
on the Net, but it also covers unusual or unique resources from the traditional
online services. Learn improved business research skills, ideas on new
ways to drill for information, and take home a collection of links to the
best business resources on the Web.
XML
in Libraries
1:30 p.m. – 4:30
p.m.
Roy Tennant,
Web and Services Design Manager, eScholarship Initiative, California Digital
Library
The eXtensible
Markup Language (XML) is arguably the most important technical development
for libraries since the Web. XML is a relatively simple,
yet powerful,
method used to encode anything from data to full text in a way that can
be easily transported and manipulated by software. Librarians are
already using XML to accomplish a variety of tasks in ways that are easily
transferable to other libraries. This session provides an introduction
to XML and quickly moves on to how XML can solve specific library problems
and enable new opportunities. It is filled with ideas as well as real world
applications.
Web
Design for Information Delivery
1:30 p.m. – 4:30
p.m.
Eric Hards,
Senior Web Designer, Lockheed Martin
You know a Web
site should be designed for usability. Now you need to know how to do it.
This half-day workshop focuses on design techniques for designing usable
information-based Web sites. The workshop looks at how users consume information,
how to organize information correctly, and how to present information for
users so it is most efficient and easy to use. Case studies emphasize how
to design information structures of Web sites and intranets. The workshop
also covers the choice of navigation elements, color, graphics, and page
structure, as well as how to sell usability design to management.
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