Before receiving his M.S.L.S. from the University of Kentucky in 2004, Chadwick Seagraves spent four years working as a Customer Service Team Manager for Gateway Inc. managing teams of up to 30 direct-report, customer service representatives in a call center environment.  During this time he trained hundreds of newly hired employees on the fundamentals of customer service.  While working as a Systems Librarian in a small academic library, and now as a Library Systems Analyst for a state-wide consortium, Chadwick has been working hard to apply the enterprise level strategies and best practices that he learned in the private sector to his experience in the LIS profession.