National Online Meeting '99 Program

WINE MIXER—A wine mixer, sponsored by Northern Light Technology LLC, will be held from 5:15 to 6:00 on Tuesday evening in the exhibit hall. All attendees are invited.

TUESDAY, MAY 18

Plenary Sessions
Chair: Martha E. Williams, University of Illinois
• Sutton Parlor Complex •
 

9:00 a.m. - 9:20 a.m.
WELCOME & AWARD PRESENTATION
Tom Hogan, Information Today, Inc.
UMI Library Technology Award
 

9:20 a.m. - 9:30 a.m.
ONLINE TRIVIA QUIZ
 

9:30 a.m. - 10:00 a.m.
HIGHLIGHTS OF THE ONLINE DATABASE INDUSTRY AND THE INTERNET
Martha E. Williams, University of Illinois
 

10:00 a.m. - 10:45 a.m.
Keynote Speech:
Staying Integral to the Information Process in a Web-Based Industry: Challenges and Opportunities for Information Professionals, Publishers, and Providers as We Move into the 21st Century
Dorothea Coccoli Palsho, Dow Jones Interactive Publishing

Information professionals and publishers of information are in a similar position. In this fast-moving electronic information age, we, as publishers, must use innovative technologies to grow and move our business into the 21st century. Your mission, as information professionals, is to use those technologies to enrich the knowledge in your organizations and of your clients. In order to be successful, it’s important to be where our contribution is essential and to be part of an industry where our skill set is indispensable. How do we stay integral to this industry? Dorothea  Coccoli Palsho, president of Dow Jones Interactive  Publishing, will share her opinions regarding the challenges and opportunities that await both our professions and the industry as a whole.
 

10:45 a.m. - 11:00 a.m.
COFFEE BREAK - In the Exhibit Halls
Free coffee and tea is being served, compliments of Northern Light Technology LLC, in the exhibit area from 10:00 AM to 11:00 AM.
 
 

Track A • DIGITAL LIBRARIES AND LIBRARY USE OF ELECTRONIC SOURCES
• Sutton Parlor North •
 

11:15 a.m. - 12:15 p.m.
A1 • DIGITAL LIBRARY ARCHITECTURES AND ANALYSIS
Chair: Nick Belkin, Rutgers University

VIABLE DIGITAL LIBRARY ARCHITECTURES FOR TODAY
Steven Ellis, Becton, Dickinson & Co.

As networked information proliferates, organizations have a mounting need to channel critical information to end users and library and information managers who are faced with an increasingly complex variety of choices. Through the adoption of modular, scaleable architectures, with an appropriate blend of on-site and off-site resources (and competencies) success is possible. This paper will demystify systems extensibility and content interoperability by drawing on first-hand experience and trends in Web-based client-server applications development.

PROJECT WHISTLESTOP: AN ANALYSIS OF VISITATIONS TO A DIGITAL LIBRARY WEB SITE
Thomas R. Kochtanek, Jim Borwick, Seong-Mo Kim and James Laffey, University of Missouri-Columbia

Project WhistleStop is in its third year of DOE support. In the first two years we crafted a digitized collection of archival materials selected from the Harry S. Truman Presidential Library and Museums approximately 5,000 pages of materials, photographs, and digitized sound presentations by Mr. Truman. The users include K-12 teachers and their students in the Independence, Missouri, area and other participating school districts. Web site statistics were collected and monitored since the creation of the WhistleStop site (www.whistlestop.org) in the spring of 1997. This paper covers an analysis of the visits to the site.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
A2 • DIGITAL LIBRARY DEVELOPMENT AND ECONOMICS
Chair: Nick Belkin, Rutgers University

COOPERATIVE DEVELOPMENT OF A DIGITAL LIBRARY
Robert R. Downs, Montclair State University

The development of a digital library (DL) requires the cooperation of end users, librarians, systems professionals, and vendors. This paper describes how these groups cooperated on a DL development project for a special collection at a university library. Library management initiated the project by establishing a project team of librarians, students, and faculty. Scholarly patrons and scholars from various disciplines of the special collection provided their perspective to determine the initial requirements for intellectual access. Scholars from 18 countries used the prototype and participated in a study evaluating it. Lessons learned and plans for future development are described.
 

YOU DONT HAVE TO GO TO THE LIBRARY ANYMORE: USER EXPECTATIONS, USER SATISFACTION, USER BEHAVIOR, AND USER LOYALTY IN THE MILLENNIUM LIBRARY
Dennis Brunning and Philip Konomos, Arizona State University

In January 1997 Arizona State University Libraries began to expand electronic resources and to provide access to them from outside the traditional library. The emphasis on networked access to major indexes and abstracting services shifted to a customer-centered effort to provide access to commercial full-text and Internet resources. Web interfaces replaced text and menu-driven approaches; resources were licensed to include all affiliated users of the University. Customers could still come to the library but it wasnt a necessary condition for using the librarys resources.
 

3:00 p.m. - 4:00 p.m.
A3 • NON-TRADITIONAL LIBRARIES
Chair: Pamela S. Richards, Rutgers University

THE LINDESMITH CENTER WEB SITE: A UNIQUE ONLINE LIBRARY AND CATALOG ON THE INTERNET
Leigh Hallingby, Soros Foundations/Open Society Institute (Presented by Alex Greenshields)

At the Lindesmith Center, an organization focusing on drug policy reform, a decision was made in 1995 to create on its Web site an online library representing in full text the best thinking and writing in the field, with all the documents posted in compliance with copyright profits which only include the organizations own publications. The Center sponsors a huge Web site of hundreds of documents organized by subject, including four Focal Points on timely topics of interest. All of the electronic documents are listed in the Web version of the Lindesmith Center library catalog, which was created with Inmagic software and is included on the site. There is a link from the catalog right to each electronic document.
 

THE NO-COST DIGITAL LIBRARY
Scott Herrington, Arizona State University

After the ASU Libraries invested hundreds of thousands of dollars in its new online library system, it was faced with the prospect of investing over another $100,000 just to load into this system the additional data sets needed to begin implementing a true digital library (DL). Then the decision was made that this was too costly. While not exactly no-cost, we found a way to build a state-of-the-art client/server DL system using existing hardware, software and personnel. The hardware and DBMS software used for this DL had been in limited use by the library for serving up a single commercial index/abstract database. This system easily accommodated the additional data and users needed to mount our DL databases.
 

4:15 p.m. - 5:15 p.m.
A4 • NEW ROLES FOR INFORMATION PROFESSIONALS
Chair: Lee Greenhouse, Greenhouse Associates, Inc.

THE CHALLENGE OF CHANGE: RISKS AND OPPORTUNITIES FOR INFORMATION PROFESSIONALS
Doug Church & Michael Dolenko, Phase 5 Consulting Group

The evolution of the World Wide Web and the development of technologically sophisticated and user-friendly electronic information sources affect the role of the information professional and end-users now have direct access to electronic information. This paper highlights the roles of special librarians and their challenges. The paper presents a broad range of statistical and qualitative findings profiling the special librarian and concludes that technological changes are forcing many information professionals to redefine their roles and to acquire new skill sets if they want to continue to bring value to their organizations.
 

MODELING THE REFERENCE PROCESS ONLINE
Tula Giannini, Pratt Institute

This paper presents a new model of the reference process which shifts its traditional underpinnings of user-librarian interaction based on models of human communication, to one based on user-librarian interaction facilitated by and incorporated into an online information process in which user and librarian work together. The full spectrum of the reference process, from topic formation and reference interview, to searching, displaying, selecting, evaluating and using information as it evolves during the online encounter, is considered. Particular emphasis is given to modeling the reference process in the context of the World Wide Web.
 

Track B • WEB SEARCHING & SEARCH ENGINES
Track Leader, Organizer and Chair: Péter Jacsó, University of Hawaii
• Sutton Parlor South •
 

11:15 A.M. - 12:15 P.M.
B1 • READY REFERENCE ON THE WEB

HIGH QUALITY FREE WEB DATABASES FOR READY REFERENCE
Péter Jacsó, University of Hawaii

There are hundreds of free Web databases that offer responses to short, factual questions or provide directional assistance. Many of them sport user interfaces and search capabilities that beat hands down those of the fee-based databases. The top-notch and free directories, almanacs, fact books, yearbooks, atlases, dictionaries, and encyclopedias on the Web are discussed and illustrated.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
B2 • LOW-COST DATABASES ON THE WEB

MOST BANG FOR THE BUCK WEB DATABASES
Péter Jacsó, University of Hawaii

There are Web resources that charge either a transactional fee (such as Northern Light) or a flat subscription fee for unlimited usage (such as The Electric Library and most of the well-known encyclopedias). However, these fees are very reasonable for individuals and corporations alike and can provide far more value per dollar than the traditional online services and CD-ROM products. Simple case studies will illustrate the superior cost effectiveness of the best databases born on the Web.
 

3:00 p.m. - 4:00 p.m.
B3 • FULL-TEXT

FULL-TEXT DATABASES ON THE WEB
Carol Tenopir, University of Tennessee

Journals, magazines, and newspapers are widely available on the Web, many for free, others for a subscription fee. Some Web versions are either enhanced or reduced versions of print periodicals, others are unique sources. This session will examine full-text periodicals on the Web, compare them with other versions, and discuss search strategies.
 

4:15 p.m. - 5:15 p.m.
B4 • MULTIMEDIA

MULTIMEDIA SEARCH ENGINES
Péter Jacsó, University of Hawaii

As the Web goes more and more multimedia, there is an increasing need for using search engines that can find images, sounds and even video by subject as well as by their unique attributes. Beyond the mainstream search engines that enhance their capability by offering filters to find sites with images and sound recordings, there are media-specific search engines that were developed from the ground up to search by audio and visual attributes. The special characteristics of some multimedia search engines such as Excalibur, Virage, and Magnifi will be demonstrated.
 

Track C • COMPETITIVE INTELLIGENCE AND KNOWLEDGE MANAGEMENT
Track Leader and Chair: Jerry P. Miller, Simmons College
• Regent Parlor •
 

11:15 a.m. - 12:15 p.m.
C1 • COMPETITIVE INTELLIGENCE—OVERVIEW
 

 WHAT IS INTELLIGENCE? ITS CURRENT AND FUTURE STATUS
Jerry P. Miller, Simmons College

Why conduct intelligence? Jerry Miller will discuss the various definitions of the intelligence process; its realistic benefits to firms, with case examples; the five phases in the intelligence cycle; the various roles involved in conducting intelligence; and its current, global status from multiple perspectives. Simply giving some staff the responsibility to conduct intelligence isnt enough. The organization must support intelligence with various behavioral and cultural factors. A description will be included on how the intelligence process often emerges within a firm and how to change behaviors and corporate culture values that inhibit its flourishing. Jerry Miller will describe how small firms conduct intelligence.
 

INTELLECTUAL COMMERCE ON THE WEB
Richard Rowe, RoweCom Inc.
 
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
C2 • COMPETITIVE INTELLIGENCE ON THE WEB
 

HOW SMALL FIRMS DO INTELLIGENCE
Jerry Miller, Simmons College
 

DEMOGRAPHIC AND BUSINESS DATA ON THE INTERNET: RESOURCES AVAILABLE, CASE STUDY, AND FUTURE TRENDS
Bryce Isham, Claritas

Increasing numbers of companies are utilizing domestic business and demographic data for applications as diverse as strategic planning, site selection, expansion of
services, feasibility studies, and market research. To accommodate this demand, government agencies and businesses are developing online data retrieval systems. This paper focuses on the current state of and future trends in domestic data availability and data retrieval systems on the Internet. The paper offers: a brief definition of
demographic and business data; a discussion concerning why these types of data, especially small-area demographic data, are crucial for many business applications;
and an overview of the domestic demographic and business data available and the major data retrieval systems on the Internet. Critical factors to consider in determining if an online provider is offering quality data are reviewed and a case study illustrates the role of online data in strategic planning decisions. Isham concludes with a discussion of future trends in data availability and retrieval systems on the Internet.
 

3:00 p.m. - 4:00 p.m.
C3 • COMPETITIVE INTELLIGENCE: GIS AND NON-U.S. SOURCES ON THE WEB
 

GIS APPLICATIONS IN COMPETITIVE INTELLIGENCE
Roberta Brody, Queens College

It is estimated that 80 percent of all data already contains a geographic component, such as an address or a location. Using geographic information system (GIS) software you can arrange, view, and manipulate information by its location and its position relative to other locations. This presentation demonstrates how these unique capabilities can be used as an integrative and analytic tool in competitive analysis and how geocoded data can be used to build portraits of an industrys competitive environment. Examples of competitive intelligence applications and GIS in industry will be presented.
 

EVALUATING U.S. BUSINESS WEB SITES IN EASTERN EUROPEAN EMERGING MARKETS: QUESTIONS OF DESIGN, CONTENTS AND CUSTOMER-FRIENDLINESS
Marek Sroka, University of Illinois

Since the early 1990s Eastern Europe has opened its markets to foreign businesses, and direct foreign investment has been made in Hungary, Poland, the Czech Republic, and Russia (before the August 1998 economic and financial crisis), where American, Asian, and Western European companies have been very active. Major American businesses operating in Eastern Europe include computer hardware and software companies (e.g., Apple Computer, Compaq, Dell Computers, IBM, Microsoft, Novell, and Sun), food and beverage companies (e.g., Coca-Cola, McDonalds, Pepsi, Pizza Hut, etc.), and others (e.g., Ameritech, Ford, General Electric, General Motors, etc.). This paper will discuss the design and contents of particular Web sites and look for certain patterns employed by their designers.
 

4:15 p.m. - 5:15 p.m.
C4 • KNOWLEDGE MANAGEMENT AND INFORMATION MANAGEMENT IN THE CORPORATE AND UNIVERSITY SETTING
Chair: Peggy Fischer, Management Decisions
 

ACHIEVABLE KNOWLEDGE MANAGEMENT
Elizabeth D. Liddy, TextWise, LLC

Knowledge Management (KM) is necessary to remain competitive in our overly rich information environment. Sixty-five percent of KM projects have succeeded in enabling the organization to capture its learning experiences and disseminate them within the organization for bottom-line competitive advantage. Because so much of an organizations experience and expertise is conveyed internally in memos, e-mail, policy statements, sales call reports, strategy documents, planning meeting minutes, and customer proposals, NLP-based text-mining can provide the technology for processing all of these types of documents through a common representation and extraction engine.

IMPLEMENTING A BURSAR INTERFACE: A CAUTIONARY TALE
Scott Herrington and Philip Konomos, Arizona State University

When the ASU Libraries purchased their new online library system (OLIS), one of the key requirements was the ability to interface with a university accounting system. While the library bills through its OLIS for missing and overdue items, payments are made only to the universitys Bursars office. So it is critical that the library be able to send billing information to the Bursars office, and receive data when a patrons record has been cleared. The OLIS that the ASU Libraries bought seemed to meet this requirement! We learned some harsh realities involved in developing a (semi)-seamless interface between these two systems. We realized that data might need to be massaged but were not prepared for the amount of time and effort required.
 
 

WEDNESDAY, MAY 19

Plenary Sessions
Chair: Martha E. Williams, University of Illinois
• East Ballroom (Third Floor) •

8:15 a.m. - 8:45 a.m.
Special Breakfast Presentation:
THE VIEW FROM THE OTHER SIDE
Ron Dunn, International Thomson Publishing

Ron Dunn, recently moved (for the second time!) from a non-profit organization to a large information company.  Formerly President of the Information Industry Association, Ron is now CEO of the Higher Education and International Publishing Group of International Thomson Publishing.
Speaking from the commercial point of view, he will distinguish between hype and reality in assessing the current state of the information industry and the true impact of the Internet and e-commerce on the industry. Ron will also speculate about what developments will have the greatest influence on information businesses and professionals in the next few years.
 

9:00 a.m. - 9:45 a.m.
Opening Plenary Session:
QUO VADIS?  THE FUTURE OF PUBLISHING
Arnoud de Kemp, Springer-Verlag

Publishing has a long tradition. It grew over the centuries into a very international and well organized system. Computers and networks seems to add new possibilities for the production and dissemination of relevant information. With the Internet and the World Wide Web a whole new world has become available to everybody involved in writing, editing, publishing, bookselling, libraries and documentation centers. We have to develop new rules and find ways to identify and secure intellectual properties. The Digital Object Identifier (DOI) seems to be one of those solutions. In this Keynote Arnoud de Kemp, with his long and outstanding experience in STM publishing, will present an overview of recent developments as well as his views on publishing in the future. He will add his experiences from digital library projects, online full text services, and new licensing models.
 
 

TRACK A • ELECTRONIC PUBLISHING, XML, AND METADATA
Track Leader and Chair: Susan Funke, KPMG
• Beekman Parlor •
 

10:00 a.m. - 11:00 a.m.
A1 • PUBLISHERS AND LIBRARIES APPROACH ELECTRONIC PUBLISHING
 

WHAT WE REALLY KNOW ABOUT ELECTRONIC SCHOLARLY JOURNALS
Robin Peek, Simmons College, and Jeffrey P. Pomerantz, Syracuse University

This presentation is based on our chapter from the 1998 edition of the Annual Review of Information Science and Technology. Included in this review are alternative proposals for the management practices for these journals, historical identification of key projects and experiments, and research on the acceptance of these journals by the academic community. Researchers found that references to scholarly electronic journals are voluminous and cross most academic and professional disciplines. Few traditional publishers have pursued systematic evaluation of their experiments and project findings and publicized them. Nevertheless, the relationship between publishing and the scholarly community has become destabilized.

IMPACT OF ELECTRONIC PUBLISHING/ELECTRONIC JOURNALS ON OUR LIBRARIES IN THE VIRTUAL LIBRARY AGE
Mounir Khalil, City College of New York, and Raja Jayatilleke, College of Staten Island

Electronic publishing (EP) is a part of the Virtual Library. The Virtual Library is the electronic library of the future. Its components are powerful servers and workstations, sophisticated software, widespread industry-standard networks, expanding EP, and responding instantly to end users. Libraries are willing and able to share collections through technology and expertise with other libraries and they also collaborate with publishers and commercial vendors. The mission of SPARC (Scholarly Publishing and Academic Resources Coalition) is to create a more competitive marketplace for research information through various means. Case studies will be presented.
 

11:15 a.m. - 12:15 p.m.
A2 • ELECTRONIC PUBLISHING ONLINE AND OFFLINE
 

PUBLISHING ONLINE: AN INCREMENTAL APPROACH
Chris J. P. Moschovitis and Valerie Tomaselli, The Moschovitis Group, Inc.

This paper presents a step-by-step approach for publishers to follow in delivering content via the Internet. This approach is the synthesis of our experience studying, advising, and implementing this type of transition for small- to mid-sized publishers. Its most important feature is its ability to take a publisher online in small, manageable steps that are easily implemented and affordable. These two aspects are key in the publishing industry, where urgency to get online is pressing and budgets are very tight. The steps for delivering content on the Internet will be discussed in detail and will include examples, sample budgets, and lists of potential resources. The intent is to make going online understandable and manageable for small- to mid-sized publishers who see the Web as an exciting opportunity and a looming threat.
 

ELECTRONIC JOURNALS VS. PRINT JOURNALS: AN EVALUATION FRAMEWORK
Aditi Bandyopadhyay, Adelphi University and Heting Chu, Long Island University/C.W. Post Campus

Recent years have witnessed the significant growth of electronic journals (e-journals). As the Internet becomes more and more popular, journals are also published and delivered via the network in addition to online and CD-ROM. Will libraries and other institutions replace paper journal (p-journal) subscriptions with e-journal ones? Which journal format will libraries subscribe to when there are choices paper or electronic? Ultimately, what criteria will libraries employ when making such decisions? We propose to develop a framework for evaluating e-journals against p-journals by examining selected titles from different subject fields. The evaluation criteria we plan to use include access methods, coverage, cost, maturity, presentation and navigation, archiving, search capabilities, and added features.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
A3 • XML—THE WAVE OF THE FUTURE
 

XML: HOW IT WILL AFFECT CONTENT, KNOWLEDGE MANAGEMENT, AND INFORMATION PROFESSIONALS
Susan Funke, KPMG

The World Wide Web has proven to be a very successful medium for the dissemination of information and document delivery, creating opportunities for exchange of a variety of document types across the Internet. As the variety and quantity of documents on the Web have increased, the need to exchange data across the Internet in an efficient manner is necessary and evident. XML (Extensible Markup Language), the proposed heir apparent to HTML as the markup language for formatting of documents, will advance the Web as a medium for document delivery, publishing, workflow management, and data exchange. Content will become more manageable, both on internets and intranets, resulting in more opportunities for publishers and information management professionals.

ENHANCING SEARCHING AND CONTENT MANAGEMENT WITH XML TAGS
Peter Ludemann, Inxight Software, Inc.

XML allows better tagging of document content than HTML, so it should allow much better searching capability and content management. However, the problem remains of tagging existing legacy documents and new documents. Authors do not like to tag, and even if documents are well-tagged, theres still the problem of searching for content in the words that appear inside tags. Linguistic processing of text can help by: aiding in authoring (e.g., suggesting tags based on context: <company></company>); adding meta-context (<keyword></keyword>> <summary></summary>; and enhancing on linguistic processing technology today and future technologies as related to XML.

INFORMATION AND CONTENT EXCHANGE
Laird Popkin, Sothebys.com
 
 

3:00 p.m. - 4:00 p.m.
A4 • WORKING WITH XML
 

ADDING DEPTH TO YOUR DATA USING XML AND ACHIEVING THE FULL BENEFITS OF XML
Eli Willner, Data Conversion Laboratory

Getting your organizations data into XML is the cool thing to do.What additional utility will your data possess once its been converted to XML? Consider such issues before converting to XML, otherwise you may miss out on its most valuable benefits. The difference between XML-in-name and fully functional XML depends on the quality of your XML conversion. Eli Willner will discuss the benefits of an XML conversion and the characteristics that distinguish XML for document representation. The key to XMLs enhanced functionality is the intelligence of the tagging used during an XML conversion. A well-thought-out and meticulously applied tag set will let you reap full benefit from your XML data. A hastily conceived or sloppily applied tag set will not.

BUILDING AN XML AND WEB-BASED LECTURE NOTE RETRIEVAL SYSTEM
Hyunhee Kim and Hyewon Chang, University of South Korea, Myongji

Several Korean universities such as Hongik University and Myongji University are operating cyber universities that offer some type of distance learning program. Long-distance learning programs are conducted by combining several components such as a digital library and a computer courseware program. Among them, the digital library system is one of the most important components that not only provides learners with access to information, but also connects them with the information they need to successfully complete a course. This study aims to build a Lecture Note Retrieval System based on XML, which is now emerging as the standard method for passing structured information over the Internet. The retrieval system is designed for storing, managing, and searching a large quantity of structured information composed with XML.

COMPARISON OF ENVIRONMENTAL DATABASES: ONLINE, CD-ROM, AND INTERNET
Kristina Voigt, GSF National Research Center for Environment, and Gerd Welzl, Health Institute for Biomathematics and Biometry

In a constantly expanding world of chemical and environmental information sources, the need for evaluation gains more and more importance. This paper presents a comparative evaluation of datasources of online databases, databases on CD-ROM, and Internet resources in the field of environmental chemicals. The basis for this evaluation depends on information contained in metadatabases for environmental chemicals: These metadatabases are structured in a similar way and register information on the content of the primary datasources, database types (e.g., bibliographic, numeric) and other relevant information such as host, producer, cost, update frequency, etc. The metadatabases are available to the public.
 

4:15 p.m. - 5:15 p.m.
A5 • METADATA
Chair: Nilo Zaratan, Infoseek

METADATA: THE ISSUE OF CONTENT
Jessica L. Milstead, The JELEM Company

The explosion of data on the World Wide Web has led to increased concern with metadata as a tool for identifying information objects, specifying their characteristics, and indicating their availability. A number of organizations are working on development of metadata standards, ranging from the Dublin Core format, with its minimal set of tags designed to facilitate resource discovery to detailed systems such as the Categories for the Description of Works of Art, which go far beyond resource discovery, to description of the object at a scholarly level. A common feature of all these standards is that they almost exclusively concentrate on formats, and little attention has been given to the content of metadata. Projects which address the content of metadata tags will be reviewed, and recommendations made for improving the value of metadata tag content.

USING MARC METADATA STANDARDS
Eric Childress and Terry Noreault, OCLC

OCLC is developing a system that will allow its member libraries to cooperatively build a catalog of Internet resources. This system will support both Dublin Core and MARC metadata standards. It supports the automatic extraction of metadata and assignment of classification to the Web resources. It enables libraries to build customized portal pages that integrate local library resources with selected Internet resources.

METADATA FOR IMAGE DOCUMENTS
James M. Turner, Université de Montréal

Of the many layers of metadata required for the management of image documents, those relating to subject access are the most difficult because of the elusive nature of the subject of pictures. Recent research has shown otherwise for non-art pictures, and more specifically for moving images. Text is a critical component in the management of moving image databases because it represents information that is not available from the image itself, and that cannot therefore be extracted from the image using content-based image analysis. Texts can be recycled as a source for generating high-quality, shot-level indexes to moving images. This paper reviews the groundwork in the area of establishing the theoretical basis for recycling text for indexing moving images, then shows how the trio of pre-existing text sources composed of closed-captioning, audio description, and production scripts can be used to offer indexing at the shot, scene, and sequence levels to users of moving picture documents.
 

Track B • NEW INFORMATION TECHNOLOGY FOR SEARCHING
Track Leaders, Organizers, and Co-Chairs: Stephen Arnold, Arnold Technology, and Susan Feldman, Datasearch
• Sutton Parlor North •

As exciting as the tools that one can access today via the public Internet are, even more remarkable innovations are making their way from the research laboratories to the commercial arena. Among the most significant developments are hybrid systems that combine search-and-retrieval, intelligent agents that mine data or discover relationships in content, and visual interfaces to the results. Traditional keyword and hit list displays remain. However, these basic functions are being extended with the breakthroughs in fields ranging from link analysis, computational linguistics, and three-dimensional graphing. This session provides an overview of important new developments in each of these areas and an in-depth look at an advanced system and its applications.
 

10:00 A.M. - 11:00 A.M.
B1 • NEW TOOLS
With the proliferation of low-cost computing systems, new software tools make information retrieval a key business function. These tools allow information to be located, filtered, and delivered in a manner that a person with a question can accomplish more, and work more effectively than at any other time. These talks provide an overview of many new tools as well as specific case examples of how to use them.

INFORMATION WINNOWING
Susan Feldman, DataSearch

This is an overview of trends and directions in information technology, with a glimpse of what is arriving on the market, as well as what is about to arrive.

THE INTELLIGENT SOFTWARE REVOLUTION
Julie Stock, InGenius Technologies

InGenius Technologies discusses the need for detecting changes in information, particularly Web sites, for competitive intelligence and for archiving. It presents its suite of products for monitoring Web sites and creating custom alerts which consist only of newly posted materials.

THE WEB, VALUE-ADDED REPORTS, AND ONLINE SEARCH AND RETRIEVAL
Robert Ainsbury, Research and Technology, Aeneid Corporation

Aeneid helps information providers deliver industry-specific Internet information to their customers. The Aeneid Aggregation Platform gives information providers the ability to integrate Internet content with proprietary data in a single environment.
 

11:15 a.m. - 12:15 p.m.
B2 • INTRANET INNOVATIONS
With each passing day, the need to have access to information produced by employees and colleagues within an organization and the information produced by external experts becomes more pressing. The technologies for blending disparate information streams and making the content accessible via powerful search-and-retrieval systems reach more organizations. The key to success is to allow users to integrate the information into a collaborative work environment. These presentations describe how to integrate different types of content into such a work environment.

LEVERAGING NEWS FOR KNOWLEDGE MANAGEMENT
Daniel Hoogterp, Retrieval Technologies, Inc.

This presentation outlines how to merge external and internally-generated information to create a single information access system for the organization.

AUTOMATIC ORGANIZATION OF ELECTRONIC DOCUMENTS
Richard Kenny, PCDOCS/Fulcrum

This paper looks at creating advanced internal information storehouses using new information technologies.

AGENT TECHNOLOGY: INCREASING THE PAYOFF FROM AN ORGANIZATION'S INFORMATION ASSETS
Richard Gaunt, Autonomy Systems Limited

As organizations create vast data warehouses, we need new methods of retrieving the right information quickly. Manual methods are labor- and time-intensive. Intelligent agent technology may offer a new partner for the information professional.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
B3 • INNOVATIONS IN ACCESS (PANEL SESSION)
Chair: Ev Brenner, Consultant

In this session, panelists will discuss how their companies and customers are making use of new types of search-and-retrieval technologies. The emphasis will be on the integration of traditional types of third-party content with the newer information sources that are available via the Internet from different sources. After brief introductory remarks, the audience will have an opportunity to pose questions to the panelists:
Bruce Cardinal, The Gale Group
Tim Collins, Ebsco Publishing
Marc Krellenstein, Northern Light
Stephen E. Arnold, Arnold Information Technology
 

3:00 p.m. - 4:00 p.m.
B4 • NEXT-GENERATION TOOLS: MINING CONTENT FOR VALUE
 

BEYOND LINGUISTICS: BREAKING THROUGH BARRIERS IN LANGUAGE AND TIME
Elizabeth Liddy, Textwise, LLC

RETRIEVAL ENGINES AND THE SEARCH ENGINE "FOOD CHAIN"
Stephen Arnold, Arnold Information Technology

How can we effectively move beyond the artificial boundaries of documents, time, and foreign languages in order to detect chronological and other meaningful patterns within information storehouses?
 

4:15 p.m. - 5:15 p.m.
B5 • THE NEXT WAVE: KNOWLEDGE VALUE SYSTEMS FOR SOLVING REAL-WORLD PROBLEMS IN REAL TIME
The wrap-up session provides additional applications of advanced search-and-retrieval and information-processing tools. The capabilities of the next generation of search-and-retrieval services will allow a person with a question to make use of toolkits that allow a specific problem to be addressed with a tool designed for the job. Visualization, managing large data sets, and exploring complex problems from different angles of attack are becoming increasingly important as the amount of data in textual form continues to rise.

HYBRID TOOLS FOR KNOWLEDGE EXTRACTION
David Clarke, Perspecta, Inc.

SOLUTION-BASED SOFTWARE: VISUALIZATION AND INTELLIGENCE IN INFORMATION SYSTEMS
Ramano Rao, Inxight Corp.

METHODS FOR PRESENTING RELEVANT SEARCH RESULTS
Charles Paulson, Puffinware LLC
 
 

TRACK C • WALL STREET ONLINE
Track Leaders, Organizers and Chairs: Jane I. Dysart, Dysart & Jones Associates, and Michael Gruenberg, Oxford Analytica, Inc.
• Sutton Parlor Center •

With the heavy demand for instantaneous information on Wall Street, Net and Web technologies provide organizations with key tools for enhancing their business. This track focuses on online financial information, intranets, desktop strategies, and case studies of successful information services on the street.
 

10:00 a.m. - 11:00 a.m.
C1 • CONTENT & INTRANETS
Marnie Hoyle, News Edge Inc.
Michelle Lally, Reuters New Media, Inc.
Gary Mueller, Internet Securities Inc.
Leading providers of strategic business information for corporate intranets share their views of distributing critical information throughout Wall Street and other organizations. Each provider gives a thumbnail sketch of their content in action, a brief case study aimed at providing strategies for information distribution, and ideas to apply in your organization.
 

11:15 a.m. - 12:15 p.m.
C2 • DESKTOP ACCESS (1)

OPTIMIZING DESKTOP ACCESS: ENTERPRISE STRATEGIES & IMPACTS
Craig W. Wingrove, Investment Banking, Bear, Stearns & Co. Inc., and Anne Mintz, Forbes Inc.

Web technologies are revolutionizing the way business is done on the street. On the way to being a one-stop shop for critical content in the Investment Banking group of Bear Stearns, Wingroves library is focusing on providing access to key content in a fast, reliable way to hundreds of users in many different cities. Wingrove discusses the challenges and experiences in providing access and guidance to effective use of business information sources. Mintz describes the effects of enterprise- wide services on the knowledge workers at Forbes the redistribution of work, the impact on workflow and practices, as well as the effect on roles in the organization.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
C3 • DESKTOP ACCESS (2)

OPTIMIZING DESKTOP ACCESS: FRONT-END INTERFACES & NEW ROLES
Amy Cohen, Credit Suisse First Boston
Rick Riccomini and Reinhard Engels, Lehman Brothers Inc.

Information professionals, IT, and bankers CAN work together on a design team to develop and build from the ground up front-ends. Just ask the folks at Credit Suisse who are creating their own data aggregators, including real-time news, and historical information. CSFBs interface specialist shares her experiences in the first presentation. Lehman Brothers Riccomini and Engels then present a detailed case study of the role of an Intranet librarian and integral team member in publishing key information on the intranet and expanding access to the librarys many resources.
 

3:00 p.m. - 4:00 p.m.
C4 • WALL STREET AND THE LAW

SUPPORTING THE STREET: LEGAL CONNECTIONS
Linda G. Will, Greenberg Traurig

Legal information and connections are key to the happenings on Wall Street. This session presents practical examples of how the legal community is using online information to support business on the street.
 

4:15 p.m. - 5:15 p.m.
C5 • WALL STREET AND THE FUTURE

BUSINESS INFORMATION SERVICES FOR THE MILLENNIUM
Roger Krakoff, Veronis, Suhler & Associates

Speakers from a leading investment bank specializing in the communications and media industry, share their forecast of future business information services, especially electronic information dissemination. As part of their five-year Communications Industry Forecast, they facilitate a better understanding of the spending patterns and performance trends and provide a basis for strategic planning, corporate and business plan development, budgeting, and long-range planning. Hear their ideas and make your own plans for the millennium.
 

THURSDAY, MAY 20

9:00 a.m. - 9:45 a.m.
Opening Plenary Session
Chair: Martha E. Williams, University of Illinois
• Trianon Ballroom •

PROTECTING AND USING INTELLECTUAL PROPERTY ON THE INTERNET: EXPLODING A MYTH
David Mirchin, SilverPlatter Information, Inc.

Creators of intellectual property believe that their content cannot be protected on the Internet. This is a myth. You can protect intellectual property on the Internet, if you wish to. You can do that in four ways: 1) copyright law; 2) new database protection laws; 3) contracts and licenses; and 4) technology. The most effective protection is a combination of legal and technological solutions. Legal solutions set the expectations of the parties. Technological solutions are more enforceable, but can be expensive and a major inconvenience to the user. From the user side, the most significant development is that there is growing acceptance that linking does not violate the other partys trademarks or copyrights. The purpose of this talk is to update the audience on new internet legal developments that impact the way that producers of intellectual property can protect their work, and on the way that users can make best use of the internet—by linking and framing.
 

TRACK A • THE LAW, THE LIBRARIANS, AND THE NET
• Beekman Parlor •

10:00 A.M. - 11:00 A.M.
A1 • COPYRIGHT AND INTERFACES FOR LEGAL INFORMATION
Chair: Mary Marshall, K.G. Saur

THE NEW COPYRIGHT LAWS: WHAT THEY MEAN IN AN ONLINE ENVIRONMENT
Shelly Warwick, Queens College, Flushing

In the final days of the 105th Congress two major copyright bills were passed. The Sonny Bono Copyright Extension Act, which adds 20 years to term of copyright; and The Digital Millennium Copyright Act, which implements the recent World Intellectual Property Organization treaties. The latter law also provides for criminal penalties for the circumvention of protection technologies, places limits on online service provider liability for copyright infringement by subscribers, allows digital preservation, and charges the Register of Copyright to develop a means to promote distance education. Many of the provisions include special exemptions for libraries. This paper presents a detailed examination of both acts, and discusses their implications in an online environment for providers, users, and intermediaries.

PUTTING THE USER INTO USABILITY: DEVELOPING CUSTOMER-DRIVEN INTERFACES FOR USERS OF LEGAL INFORMATION
Michael Dolenko, Phase 5 Consulting Group and Christopher Smith, West Group

This paper will provide an inside look at how publishers develop database interfaces using customer input. The first part of our paper will describe the process used to gather customer input into the interface design, and the key findings. Discussion will include an analysis of the range of end-user research experience that the product had to accommodate; users assessment of various interface features (design search functionality, etc.); and users responses to Web-based vs. integrated online updates to Westlaw. The second part of the paper will focus on modifications to the research platform. Using before and after comparisons, the paper will explore key changes to the user interface that occurred as a result of user input.
 

11:15 a.m. - 12:15 p.m.
A2 • INFORMATION & IMAGE RIGHTS IN CYBERSPACE
Chair: Mary Marshall, K.G. Saur

MANAGING REPRODUCTIONS AND PERMISSIONS FOR DIGITAL IMAGES
Pamela Ellis, The New York Public Library

As we develop highly interactive user interfaces with broad appeal to the general public, libraries and museums are evaluating new approaches to rights management. The New York Public Library has actively engaged in rights management issues for materials the institution creates, such as oral histories and videotapes of performances, as well as for original photographs and other materials. As NYPL makes more images and multimedia from its collections available on the Web and on CD-ROM, we draw on the process of the Librarys copies and permissions department while integrating it with an e-commerce model. This session will present a strategy for bringing rights management to the Web.

COPYRIGHT MANAGEMENT IN CYBERSPACE: NEW MODELS FOR ACCESSING AND USING ELECTRONIC CONTENT
Kelly Frey, Yankee Book Peddler Publishing Services

New tools are being developed that allow publishers to be more responsive to the digital needs of users, especially institutional users. And, these new tools allow institutions to negotiate better terms for digital usage of materials. This paper will discuss one of these new tools, Copyright Direct, and its applications to create more cost-efficient interactions between producers and users of digital information. Copyright management, for both copyright owners and users, has been identified as one of the most difficult problems facing us in the online world. Until now, negotiations for electronic use of information have typically been divided into two categories: site licenses and transaction payment models.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
A3 • EVALUATING THE WEB AND ONLINE INFORMATION CUSTOMERS
Chair: Barbara McCoy, Dun & Bradstreet

WHY ARE THEY SUCH DIFFICULT CUSTOMERS? LIBRARIES AND ONLINE PRODUCTS
Amy McKee, Rick Anderson, and John Felts, UNC Greensboro

Libraries have different needs from those of individuals and corporations, and they usually operate under different constraints of law and policy. Recently, in the wake of significant legal rulings holding that shrink wrap and "click-wrap" licenses are legally binding contracts, librarians have begun paying very close attention to those agreements. When you try to sell your product to a library, you may encounter a whole range of questions and problems that dont come up with other kinds of customers. Libraries generally want to provide unlimited access to their off-site patrons. Theyre picky about search engines, protocols, and interfaces. They balk at indemnification clauses and refuse to submit to the jurisdiction of states other than their own. Why do they have to make things so difficult?

MONITORING AND EVALUATING THE WEB
Gary Stock, InGenius Technologies

Gary Stock will characterize the nature and scope of change on the Web and discuss Web monitoring techniques. Topics include the benefits of change monitoring for both providers and consumers of information; strengths and weakness of text- and context-based monitoring; browser-visible symptoms of pages not susceptible to monitoring; how to avoid and compensate for erroneous assumptions made by automated agents; and site and page design features that can improve site monitorability.
 

3:00 p.m. - 4:00 p.m.
A4 • INTELLECTUAL PROPERTY AND CENSORSHIP
Chair: John Hearty, OCLC

PROTECTING AND PROMOTING YOUR BRAND: A VIEW FROM THE WEB
Coralee Christou, LEXIS-NEXIS

One of the key challenges facing the online aggregator today is protecting the intellectual property and brand of their contributing publishers. As more customers implement intranets and knowledge management applications to improve distribution of information within their organizations this becomes a greater issue. This paper discusses theoretical and practical approaches (and associated legalities) to the problem.

SEARCH ENGINE CENSORSHIP
Roberta Brody, Thomas Surprenant, and Virgil Blake, Queens College, CUNY

This paper will probe the extent to which Public Web search engine database content is edited and censored. We examine search engines stated policy on content (retention, slamming, ranking) and explore other areas of censorship (obscenity, hate speech, access to competitor materials). We will offer examples of obvious and subtle censorship.
 

4:15 p.m. - 5:00 p.m.
A5 • Y2K AND WEB CONTENT
Chair: Dan Wilde, NERAC

PSSSSST! PASS IT ON—Y2K IS COMING!
Angela D. Rickey, LEXIS-NEXIS

Virtually everyone in the business world has heard of the Y2K problem which permeates industry—including the information industry, from publishing to online information research. What should service providers be doing to ensure continuity of service? What should you be doing to be sure you are ready?

THE WEB PREPARES FOR THE THIRD MILLENNIUM
Mark Schlack, EarthWeb

There is a strong need for business-to-business and technical information on the Web. What kind of content works? What are the key user interface issues? How do you present information that is difficult to capture in HTML? How do you measure success with this kind of content? This paper reports on EarthWeb's experiences with IT professionals.
 

TRACK B • WEB SEARCHING AND SEARCH ENGINES
Track Leader, Organizer and Chair: Péter Jacsó, University of Hawaii
• Sutton Parlor North •

10:00 A.M. - 11:00 A.M.
B1 • FINDING SITES ON THE WEB

WEB DIRECTORIES AND CLASSIFIED GUIDES
Péter Jacsó, University of Hawaii

These Web information retrieval tools bring a method to the madness of the Web by experts who visit, evaluate, and compile a classified list of worthy Web sites. The idea pioneered by Yahoo! has been adopted by its major competitors (Info-Seek, Excite, HotBot, AltaVista), as well as by renowned independent Web publishers like Britannica, organizations (like the University of Michigan School of Information), and competent individuals and groups of individuals. The latest developments in these tools will be demonstrated.
 

11:15 a.m. - 12:15 p.m.
B2 • R&D FOR SEARCH AND RETRIEVAL

SIMULTANEOUS USAGE OF ONLINE DATABASES IN ACADEMIC AND PUBLIC LIBRARIES
Carol Tenopir and Danielle M. Green, University of Tennessee

A major database company has supplied data regarding use of many different IAC online databases from approximately 100 public and 100 academic libraries for a period of nine months. No restrictions were placed on simultaneous connections for these databases in these libraries, and the millions of data points represent a sample of users connected every hour for the nine-month period. We created maps of usage patterns, including simultaneous usage by: 1) time of day; 2) day of the week; 3) month of the year. In addition, charts are being created that show how many simultaneous users represent what percentage of uses.

CROSS-DATABASE SEARCHING ON THE WEB WITH TERM MAPPING FROM MULTIPLE THESAURI
Péter Jacsó, University of Hawaii

Searching several databases simultaneously has been an uncommon feature offered only by a few of the traditional online services from the 1980s, such as DIALOG and DataStar. Mapping of user queries to a single thesaurus to offer descriptors was pioneered by the relative newcomers of the online industry in the mid-1990s, such as Ovid and SilverPlatter. KnowledgeCite, the absolute newcomer of 1998, offers a breakthrough approach by combining these two rare features. Mapping terms in the users query into the controlled vocabulary of descriptors used by a database can improve both the precision and the recall of searches by recommending terms to the users that are likely to have been assigned as descriptors to records, and possibly used in the abstract.

HOW AND WHY DO END USERS MAKE RELEVANCE JUDGMENTS
Amanda Spink and Howard Griesdorf, University of North Texas

End users relevance judgments of retrieved documents from an information retrieval (IR) system or the Web are not dichotomous and range from highly relevant to not relevant. In this paper we report results from an in-depth study of relevance judgments by 14 end users of the DIALOG Information Service that is mapping the regions of end users; relevance judgments on an interval scale that range from highly relevant, to partially relevant and partially not relevant, to not relevant. We found overlaps in end users; judgments of the relevance of retrieved documents end users; often perceive highly relevant, partially relevant and partially not relevant documents with the same degree of relevance on an interval scale.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
B3 • WEB BROWSING AND SEARCHING

INTERACTIVE CLUSTERING AND TARGETING OF META-SEARCH RESULTS
Charles Paulson, Puffinware LLC

Since web search engines have little overlap between them, meta-searching has become popular. However meta-searching brings along the problems of ranking hits from multiple sources, different vocabularies among sources, and a greater number of hits because more sources are used. PuffinSearch is a meta-search program that addresses these problems by mapping all results and words into reduced “similarity space” that preserves similarities between results and words. Using a minimum spanning tree built in this space, the user can easily group results into a user-defined number of clusters. Users can also target any combination of results and words and re-sort results based on similarity to the targeted results and words.
 

WEB SEARCH ENGINES
Péter Jacsó, University of Hawaii

The traditional Web search engines keep improving their repertoire of search features at a fast pace. Their developers learn from each other and borrow ideas, but most search engines have their unique features that distinguish them. This tutorial presents the unusual features of search engines that empower the educated searcher to make more precise searches that separate the wheat from the chaff, and increase the probability to bring the most relevant sites to the top of the result lists that typically consist of hundreds of thousands of hits.

WEB BROWSING: CURRENT AND DESIRED CAPABILITIES
Hong Iris Xie, University of Wisconsin-Milwaukee

Browsing is one of the most important search strategies people employ to seek information, especially when they dont know how to formulate a query to find information on a topic. This poses issues concerning how effectively Web directories and search engines facilitate users browsing on the Internet. This study was designed to answer the following research questions: 1) What kinds of browsing mechanisms are provided by search engines? 2) How often and under what circumstances do searchers use these mechanisms? 3) In what ways do these browsing mechanisms affect users ability to effectively seek information? and most importantly, 4) What needs to be improved? These questions are essential to further understand users browsing strategies and to design Web search engines for effective information retrieval.
 

3:00 p.m. - 4:00 p.m.
B4 • IMPROVING YOUR WEB SEARCHING

USING WIZARDS AS A SEAMLESS INTERFACE FOR QUERIES
Kathleen Romanik, KnowledgeLink Interactive, Inc.

Today there exists a multitude of content sources that a knowledge worker can query to find information. Many of these content sources are packaged together by content aggregators who provide a query interface for extracting relevant information from the sources. However, since there are many content aggregators, each with its own query interface, a knowledge worker must learn different interfaces and query languages, as well as learn about the structure and content of various sources. Once they learn the interfaces and query languages, they must query each content source separately to find information. KnowledgeLink Interactive Inc. is developing a knowledge broker called PerSavant, which provides a seamless interface to varied content sources.

MAXIMIZING THE ONLINE RESEARCH EXPERIENCE
Susan Stearns, Northern Light Technology

The Internet is the fastest-growing medium in the history of the world. Skeptics have questioned the reliability of the data, the siphoning of data, and the potential dangers to intellectual property. In a whirlwind of speculation, the Internet has quickly become the fastest-growing question mark in the history of the world too! So how does an information professional maximize the online research experience? As the level of quality content on the Web increases, the potential for effective and efficient research becomes more and more prevalent. The ultimate goal is a fast, accurate, and integrated Internet information experience. Northern Light CEO David Seuss will discuss the problems and opportunities of online research and offer insight on effective and efficient research methodology.

A COMPARATIVE STUDY OF THREE SEARCH ENGINES FOR CHINESE INFORMATION RETRIEVAL ON THE INTERNET
Shaoyi He, C.W. Post Campus, Long Island University

Search engines have recently added global information search capabilities in foreign languages, e.g., Chinese, French, Finnish, German, Italian, Japanese, Korean, Portuguese, Spanish, and Swedish. Presently, there are three search engines, AltaVista, Excite and Yahoo, that can use Chinese queries to search the Internet for Chinese information. This project conducts a comparative study on these search engines in terms of their search capabilities, retrieval performances and evaluation criteria in Chinese information retrieval on the Internet.
 

4:15 p.m. - 5:00 p.m.
B5 • WEB ACCESS TO CONTENT: TRADITIONAL AND NON-TRADITIONAL

CONTENT AND CONTEXT: NEW DATA RETRIEVAL METHODOLOGY
Beth Howell, EBSCO Publishing

Current online products are modeling in an electronic environment what happens in real life with reference interviews and subsequent searching for information. These online developers face the challenge of creating proper context electronically to retrieve the content desired by the searcher, as well as a search system that is easily used by all levels of researchers. Much as a reference librarian would outline the information needs and map out a plan of action during the reference interview, online developers look to emulate this process electronically between the user and computer.

THE EVOLVING ROLE OF WEB SEARCH FACILITIES FOR LOCATING TRADITIONALLY PUBLISHED INFORMATION
Nicholas Tomaiuolo and Joan Packer, Central CT State University

World Wide Web search facilities are offering extensive services. Once solely used as pointers to Web documents, these facilities offer access to customized news, free electronic mail, and free home pages to all. Search facilities are beginning to evolve so that they are not limited to providing access to Web information but also to traditional bibliographic. While profit for document delivery is the basis for this service, end users may search them without incurring a charge. Can users, from home computer users to scholars, use free bibliographic facilities via the Web to perform research? Can librarians use these free search sites to supplant or complement the databases to which they subscribe?
 

TRACK C: EDUCATION, TRAINING, & INFORMATION PROFESSIONALS
• Sutton Parlor Center •

10:00 a.m. - 11:00 a.m.
C1 • DISTANCE EDUCATION
Chair: Anne Caputo, Dow Jones Interactive

TREATING THE TECHNO-STRESSED: RESULTS OF USING NETWORKED LEARNING ENVIRONMENTS FOR DISTANCE EDUCATION IN LIBRARY AND INFORMATION SCIENCE
Leslie Reynolds and Alexius Smith, Purdue University

Techno-stress is the frustration, confusion and fear caused by technology overload with too little direction. It leads to lethal information-seeking behaviors. The user expects the technology to understand and prioritize information needs, often searching inappropriate online databases not realizing there are differences. Using networked learning environments for distance education develops a safe-zone for teaching information strategies. Web-based instruction builds a learning community that incorporates multiple methodologies for meeting users diverse needs. Individuals receive online guidance and support from each other and information professionals to reduce symptoms associated with this malady.

DISTRIBUTED LEARNING: DISTANCE EDUCATION FOR THE FUTURE
Clifford Butler, UMI

Asked for his thoughts on the future of library services for off-campus education, distance learning expert Chris Adams said, “The future holds demand for more and more service. I anticipate that this ‘more service’ will be provided with fewer staff, fewer funds, and fewer resources in a politically tough climate. ‘How will information technologies affect these services?’ — enormously, because the expectation will be that only technology can bridge ‘more’ with ‘less.’” This paper explores the opportunities librarians have — and the challenges they face — using digital information technology to construct that bridge.
 

11:15 a.m. - 12:15 p.m.
C2 • EDUCATING ELECTRONICALLY ON AND OFF THE NET
Chair: Anne Caputo, Dow Jones Interactive

PUTTING YOUR COURSE ONLINE: A COMPARISON OF COURSEWARE OPTIONS
Anne Prestamo, Oklahoma State University

This session will demonstrate and compare the functionality and usability of several courseware options currently available to Web course designers/instructors. The session will demonstrate and compare courseware packages currently available to instructors and designers of Web-based courses. Courseware will include (but not necessarily be limited to) Lotus LearningSpace, WebCT, TopClass, and Web Course In A Box. Courses created with each of the packages will be demonstrated. A quick tour of the creation process in each product will highlight special features.

THE LEARNING INTRANET
Christina A. Shi, MicroAssist, Inc. and Joshua L. Konkle, Digital Knowledge

With a changing workforce and the rapid evolution of work technologies, lifelong learners are emerging. To foster the growth of intellectual capital within an organization, intranets need to contain avenues for the transfer of knowledge between current employees, from previous employees to future employees, and from management to subordinates. Well-designed intranets address these knowledge transfer and intellectual capital issues with online learning.
 

12:15 p.m. - 1:45 p.m.
LUNCH BREAK - A Chance to Visit the Exhibits
 

1:45 p.m. - 2:45 p.m.
C3 • ONLINE AND DISTANCE EDUCATION
Chair: Linda Schamber, University of North Texas

TEACHING ONLINE ON LINE: A WEB-BASED ONLINE COURSE MODEL AND ITS EVALUATION
Elisabeth Logan, Rebecca Augustyniak, and Allison Rees, Florida State University

In the summer of 1998 at the School of Information Studies at Florida State University, the basic online course, Electronic Information Sources and Services, was taught as a distance learning course. Using the WWW as a format, all students accessed the course materials from remote locations. All lectures, exercises, screen captures, and exams were available only through WWW access. Evaluation of course outcomes, final and midterm searches and exams, as well as weekly exercise grades, indicated the WWW class performed as well or better than a traditionally taught class during the same semester. Evaluation questionnaires showed greater student satisfaction with the WWW class. The presentation will include WWW demonstrations of some of the course materials and an analysis of outcome measures, course evaluation forms, and measures of student involvement as well as statistical measures of comparisons between the two courses.
 

THE TOPCLASS EXPERIENCE IN DISTANCE EDUCATION
Kieth C. Wright, UNC-Greensboro

For 10 years the Library and Information Studies Department of the School of Education at UNC-Greensboro has been delivering library science education to distance sites. Initially the department made use of video tapes and a university system-wide real-time television system. Over the past two years, the department has been making use of TopClass software to provide access to courses through the Internet. TopClass allows for creation of course material pages which are actually Web pages and can contain links to other WWW sources. The paper will review some of the research findings on distance education in general, and report on a survey of the users of the TopClass system in the Library and Information Studies program. The paper will deal with: (1) the process of converting courses from classroom to TopClass internet access methods, problems, modifications; and (2) faculty experience with TopClass-based courses in terms of time investment differences, student advising, and the feedback process for student evaluation.
 

3:00 p.m. - 4:00 p.m.
C4 • CORPORATE AND ACADEMIC LIBRARIES IN THE ELECTRONIC AGE
Chair: Linda Schamber, University of North Texas

ONLINE CUSTOMER CARE
Carol R. Roberts, Information Services of New Hampshire and  Janice Eifrig, Digital Equipment Corporation

The Corporate Library Group at Digital Equipment Corporation adapts intelligence and tracking systems. Its the close of the fiscal quarter and the vice president of your division wants to know: how many customers do you have? who are they ? what corporate organizations do they represent ? do you have a Top Ten customer list and if so why? which services and products are used the most? what geographic areas make up your customer base? Digital Equipment Corporations Corporate Library Group (CLG) needed a way to respond to such questions in a consistent and timely manner. Using third party software, CLG staff developed the Customer Information Center or CIC to collect information about their customers. The detailed knowledge of the customer provided by this system enables CLG to proactively support Digitals business strategy and to provide senior management with meaningful measurement data.

EXCEL 97: A TOOL FOR AUTOMATING GRADE REPORTS AND SYLLABI DEVELOPMENT
Manuel Prestamo, Oklahoma City Community College
This presentation will demonstrate the use of formulas and other tools available in Excel 97 to simplify, automate, and expedite grade calculations and other frequent tasks. Have a list of dates in last semesters syllabus update to this semesters dates automatically and save yourself some time! Link data to create individualized reports with color graphics, Word-Art, and much more!
 

4:15 p.m. - 5:00 p.m.
C5 • INFORMATION PROFESSIONALS IN THE ELECTRONIC AGE
Chair: David Raitt, The Electronic Library

BLENDING INTERNAL AND EXTERNAL INFORMATION: CHOOSING THE BEST DATA AND LEVEL OF INTEGRATION
Joe Tragert, EBSCO Publishing

Information Resource Managers, including librarians at community, university, school, medical and corporate libraries, face the challenges of determining what information will add value when integrated with their current collections and how to go about combining information resources of varying formats. This presentation will address how internal and external information is managed and used, as well as the different integration needs of various types of libraries. In particular, topics to be discussed are: allowing integration with the World Wide Web; editorializing information on the Web; linking to databases of differing formats; integration of dissimilar data types; obtaining complete and thorough search results; adding value to collections with Web integration and linking; and establishing gateways to other paths of inquiry.

INFORMATION PROFESSIONALS AND THE INTERNET
Christopher Pooley, Modern Age Books

The tremendous growth of information available on the Internet offers information professionals access to an unprecedented amount of content. While access to this content is generally available at little or no cost, the quality of what is found is often an issue. Advertising based sites continue to dominate the web yet, a new generation of subscription or transaction oriented content sites offer information professionals access to valuable content on the web that is not available for free. This paper will provide an overview to some of these web based services.
 
 

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