North America's Largest Technology Conference 
and Exhibition for Librarians and Information Managers 

General Conference
Tuesday, March 9th

Track D • Webwizard’s Symposium
Webwizards, the new gender-neutral term for Webmasters and Webmistresses, definitely live in exciting times! With design, redesign, development, customization, training, team, and content management responsibilities, as well as keeping up with the changing Web world, Webwizards have many challenges. Listen to the experiences, ideas, and learnings from our expert Webwizards.

9:00 a.m. - 9:45 a.m.
D1—Design & Redesign: Second-Generation Case Studies
Robin Miller Dixon, Librarian, NASA Goddard Space Flight Center

NASA's Goddard Library's Web site has also been redesigned since their initial Web presence in 1994.  Its focus on customer needs and improved content and functionality has met with positive client response and listing by USA Today Online on its Hot List and in the paper edition of USA Today in the TechExtra section as a Hot Web Site.  Dixon focuses on the development team and their approach, the joys and frustrations of creating an accessible Web site for large organizations, as well as the successes and lessons learned.

10:00 a.m. - 10:45 a.m.
D2—Personalized Library Web Pages
Dan Ream, Head, Instruction & Outreach Services, &
Jimmy Ghaphery, Librarian for Instructional Technology, Virginia Commonwealth University Library

Modeled after “My Yahoo”, “Newspage”, ”CRAYON” and other Web sites that offer the opportunity to personalize the content of your own page in their system, VCU’s Library Web Page Service allows users to customize their interface to over 150 of the university’s information resources and databases. “My Library” Web page service allows users to choose from menus the databases and resources they want to find easily in the future using shortcuts. This session focuses on the challenges, technical solutions, and user reactions of this new service.

11:30 a.m. - 12:15 p.m.
D3—Discipline Specific Library Web Pages: Academic Case Studies
David Ettinger & Scott Stebelman, Gelman Library, George Washington University
Dennis Smith, Reference/Database Services, Hillman Library, University of Pittsburgh

This session focuses on the creation, design, content, and promotion of Web sites serving the needs of individual academic disciplines. The first presentation reviews the rationale for establishing such sites, the methods for soliciting faculty and student input, and the factors that determine the categories of information (e.g., sites promoting teaching and evaluation; sites providing full-text of primary documents; professional association sites, etc.). The second presentation discusses the development and advantages of a Web site providing business research assistance. Covering the most common types of business research, company and industry research, the site supports a new business program, serves as a learning tool and a working guide for staff, provides referrals to materials not yet in the developing collection, acts as an instruction tool which emphasizes how online and Internet resources properly fit into an overall research strategy, including print materials.

2:00 p.m. - 2:45 p.m.
D4—Creating a Web Authoring Training Team
Rob Withers, Systems/Technical Services Librarian, Western Maryland College

Interest in creating Web pages has outpaced the number of people with Web authoring skills. Western Maryland College responded to this disparity between interest and resources by developing programs that teach members of departments and organizations to create their own Web pages. Learn how to assemble a team of teachers and teaching assistants from library and computer support staff, design sessions that convey a maximum of information in a minimum of time, and train and market students who can create Web pages for departments or individuals.

3:00 p.m. - 3:45 p.m.
D5—Working on the Web: Virtual Communities Improve the Net
Alan Pannell, Community Manager of NICEM Net

Are virtual communities the “spark of humanity” that has often been missing from the Internet up until now? Sociologists believe that the next evolution of the Web must contain a greater degree of social interaction. Organizations seeking success on the Web must also understand how emerging “reverse markets” will put power into the hands of ordinary citizens, especially workers, by giving them greater access to their peers and information that has been historically hard to access. This session focuses on the distinction between a Web site and a virtual community, discusses how to set up an environment in which to build a virtual community, and looks at the business models and software tools available to help your community grow and thrive.

4:15 p.m. - 5:00 p.m.
D6—Migrating to the Web
Lori Jargo, Library Webmaster, & Norine Duncan, Curator, Art Slide Library, Brown University Sciences Library

Moving from a stand-alone, single-user program running under DOS, Brown University’s Art Slide Library now provides multi-user Web access to over 90,000 slides. In addition, the Curator and Library Webmasters have initiated a pilot project to demonstrate that thumbnail images, included with the catalog record, can be linked to larger, higher-resolution digital images. Subject to licensing restrictions, these may be used in classroom teaching, student review modules, and other multimedia projects supporting the curriculum. In this session the presenters share their learnings regarding migration of a large database, development of a Web interface for searching, and demonstrate how easy searching for relevant images can be.

Track E • Digitizing Resources
It is becoming increasingly important and necessary for information managers to deal with more diverse kinds of collections and make them accessible in the digital arena. This track presents many ways to build a variety of collections and ways to build digital collections. It begins with case studies of large digital projects, challenges the audience to think about the standards and processes for digital publishing, and concludes with techniques on building local or personal digital collections.
Organized and moderated by Richard P. Hulser, Worldwide Market Segment Manager for Digital Library Technologies, IBM Corporation.

9:00 a.m. - 9:45 a.m.
E1—Building Digital Collections
Allison R. Kopczynski, Digital Projects Editor, Indiana University Purdue University Indianapolis (IUPUI), University Libraries
Barbara Spiegelman, Manager, Technical Information Services, Westinghouse Electric Company

This session focuses on different ways of building digital collections for both library and records management. It concentrates on the issues involved with high and low volume processing situations with multiple formats that require organization within a limited time frame—situations that require digitizing records and materials, as well as combining and organizing them with other electronic items, files, or databases for retrieval. Project management methods used during the IUPUI University Libraries’ first imaging project will be discussed with a lessons-learned focus.

10:00 a.m. - 10:45 a.m.
E2—Standards & Processes for Digital Publishing
Michael Seadle, Michigan State University and Library HiTech
Peter Boyce, Senior Associate, Electronic Publishing, American Astronomical Society

Our first speaker looks at the need for standards in reinventing the “Book” and creating new paradigms for digital publishers. He describes an Internet-based book as an electronic artifact to which we attach a familiar name that provides a metaphor for managing it. He examines both the technical issues associated with digital publications and the intellectual limits of the language used to describe them, including: “binding problems” (sequential coherence), page-turning, page-numbering, portability and ownership, and version control. As a digital publisher, our second speaker discusses the issues and challenges of a new publishing process, focusing on starting with the electronic capabilities for representation and not just transforming existing paper models into electronic replications.

11:30 a.m. - 12:15 p.m.
E3—Creating Personal Digital Libraries
Barry Wheeler, Automation and Information Systems Group, Zimmerman Associates, Inc.
Barbara Rother, Business Information Specialist, Knowledge Centers Library, American Management Systems

Individuals in business, academic, and personal environments have access to large amounts of information, much of it in digital formats. Capturing, storing, organizing, accessing, and utilizing this information is a continuing challenge with computer disks that are full of forgotten, inaccessible files; Web sites resources that are difficult to capture or bookmark and then organize into accessible information; books, journals and articles that are arranged in stacks, filed in cabinets and strewn about offices. This presentation is designed to show how to create personal digital libraries that provide access and organization to the information individuals need. Techniques of digital information organization are described with demonstrations of specific computer hardware and software. A discussion of costs is also included.

Track F • Public Libraries
Technology has always been a key issue for public libraries, but today the pace of change, pressure from the community, and competition for resources are presenting  even greater challenges. This track focuses on the innovative programs being designed and implemented in public libraries.

9:00 a.m. - 9:45 a.m.
F1—Internet Public Library
David Carter, Director, Internet Public Library

The first digital public library has now been providing online collections and answering reference questions for Internet surfers from around the world for almost four years. Based at the University of Michigan School of Information, IPL is staffed by professional librarians with assistance from students and volunteer librarians from around the world and has been visited by more than 7 million people from over 100 countries. The library maintains a collection of online ready reference works; responds to reference questions; creates Web resources; evaluates and categorizes resources on the Internet; and provides a space for exhibitions. Carter focuses on ways other public libraries can extend their services, create partnerships, and approach the 21st century.

10:00 a.m. -10:45 a.m.
F2—Hurdling Through Cyberspace
Patricia Wallace, Chief, Information Access Division, Enoch Pratt Free Library, MCI Cybrarian of the Year, & Gates Library Foundation Grant Recipient

Tremendous change and quantum leaps have been the order of the day for most public libraries. This session provides a case study of one library that moved through its information technology plan at lightening speed: from dumb terminals to PCs, from DOS-based applications to Windows 95 & Office 97, from three automated systems which didn’t talk to one another to one integrated system, from a slow speed LAN/WAN infrastructure to a high speed one of frame relay, ISDN and fiber links. To support the stretched technical and network staff, the library has implemented some innovative programs: a digital assembly line for digitization, mentors for the mouse-challenged, training coursework, a corps of staff volunteer cyberparamedics, and more.

11:30 a.m. -12:15 p.m.
F3—Digital Public Library Solutions
Scott Reinhart, Assistant Director, Carroll County Public Library, MD
Rivkah Sass, Senior Product Manager, The Gale Group

Building products in today’s Web world is different from past experiences. The development timeline, the critical path to decision making, and other factors are wildly different from the more traditional world of product development. From the perspective of both commercial and public library developer, this session presents some of the issues and lessons learned during the whirlwind development of a product to bring together, under one searchable interface, all of the resources a library user might want. Presenters discuss the creation of a digital desktop library which allows users to search the library catalog, subscription databases (like IAC, Britannica, Wilson) and selected Web content simultaneously. It’s designed as a solution for end users who expect answers from the Web but don’t always understand that the information they find may not be what is going to help them.

Track G • Knowledge Management & Technology
Feeling out of the loop? KM is the biggest opportunity for information professionals since the Intranet—but many of us feel like our knowledge of KM has been acquired ad hoc. This track features presentations from a blue ribbon panel of experienced KM pioneers. It focuses on KM concepts, positioning the role of technology in KM strategies, and describes an advanced case study of a KM application that transitions an enterprise from mere information delivery to knowledge interaction systems. Get out your notepads, expect gems here! Organized and moderated by Stephen Abram, Senior Director, Product Management, IHS/Micromedia Limited.

2:00 p.m. - 2:45 p.m.
G1—Putting Knowledge Management to Work
Stephen Abram, IHS/Micromedia Limited
Bill Peyton, Director of Knowledge Consulting, NewsEdge Corporation

Knowledge management is quickly moving from the latest management buzzword to real, concrete projects. This session discusses what knowledge management really is and how to differentiate it from information management. Examples of real projects, complete with their trials, tribulations, and results, are shared. These case studies illustrate the types of knowledge management projects to consider, how to win management and user acceptance, and how to build more ambitious initiatives on top of successful projects.

3:00 p.m. - 3:45 p.m.
G2—Knowledge Management: More Than Technology
Fred Gluck, Vice President, Marketing, Dataware

Knowledge management is not just technology, however, knowledge management technology does support the business practices that allow companies to manage their intellectual capital. A leader in designing systems that actively support knowledge management, our speaker discusses technology solutions that support organizational culture in order to realize a true knowledge sharing ecology within organizations.

4:15 p.m. - 5:00 p.m.
G3—Knowledge Management: Case Studies

Learn from some of KM’s pioneering companies how to enhance knowledge sharing in your organization. Starting with a commitment from the top is critical but so are the tools and the culture to support it. Experienced information professionals share their experiences and learnings with knowledge management.

Track H • Regional Library Networks
With the advent of OhioLink, ORBIS, Prospector, and Galileo, regional library networks are becoming the popular “answer” for problems with budgets, staffing, service, and access. Building, implementing, and maintaining these networks is very time consuming and expensive. Are they worth the time and money necessary to build them? Do they positively impact library services and benefit our patrons? This half-day track provides discussion on these topics. Organized and moderated by Gary Pitkin, Univerisity of Northern Colorado.

2:00 p.m. - 2:45 p.m.
H1—Regional and Global Library Networks: Why Bother?
Alan Charnes, Executive Director, Colorado Alliance of Research Libraries

The Alliance received a legislative grant to build and implement Prospector, a regional online catalog designed for global access to local holdings and databases and to cooperative services among members of the Alliance and beyond. This is the first such network to cross the technology boundaries of different integrated library systems. Reasons for pursuing this project and the experiences of implementation are used as examples for providing advice to others who may be considering such a network.

3:00 p.m. - 3:45 p.m.
H2—Living in a Cooperative World: Developing Statewide Library Networks That Meet Local Expectations
Delmus E. Williams, Dean of University Libraries, University of Akron

OhioLink was the first statewide library network to provide global searching and access to multi-institutional holdings. This included document delivery and patron-
driven circulation services. Explained here are the political, organizational, and management aspects of implementing a state-wide network designed to meet the needs of local libraries.

4:15 p.m. - 5:00 p.m.
H3—True Confessions: The REAL Impact of Regional Library Networks
Deborah Carver, Associate University Librarian, University of Oregon

Having provided leadership in the development of the ORBIS in Oregon and managing the public service aspect of a major research library with the influence of that network, this speaker offers reaction, opinions, and advice on how regional library networks REALLY impact the local library. The session includes discussion of the impact on library staff, faculty, students and community borrowers. Pros and cons at all levels of service are addressed.

Track I • Virtualizing Services
This track covers “everything you ever wanted to know about virtualizing your services, but were afraid to ask—or perhaps to try!” Come to hear from those who have lived through it and have the t-shirts. The sessions will explore the challenges, decision-making, and case studies of libraries offering electronic services. Speakers from libraries in a variety of environments share their experiences in designing, developing, and delivering innovative virtual services. Organized and moderated by Rebecca Jones, Dysart & Jones Associates.

9:00 a.m. - 9:45 a.m.
I1—Virtualizing in the Corporate Environment: Real Life Learnings
Kathy Koch, Manager, Library Technical Services, Intel Corporation
Julianne Wells, Senior Library Information Specialist, Intel Corporation
Joe Tragert, Product Development Manager, EBSCO Publishing

Intel’s Virtual Research Library concept was born out of conversation by two high-level executives at Intel. The first part of this session describes the development of the Library’s services from their inception to where they are now and where Intel plans to take them. The second half will highlight how corporate libraries are using Ebsco’s Corporate ResourceNet to integrate Web and proprietary content into online reference services.

10:00 a.m. - 10:45 a.m.
I2—From Paper to Pixels: University Libraries in Transition
Charles M. Getchell, Jr., College Library Director, Quinnipiac College
Terry Ballard, Automation Librarian, Quinnipiac College
John R. Ashcraft, Jr., Electronic Formats Coordinator, Marston Science Library, University of Florida

Quinnipiac College Libraries worked with a cross-section of administrators, faculty, technologists, and representatives from Innovative Interfaces, Inc. in planning, designing, and implementing Qconnection, a remote access system for library services. The speakers share the strategies, hurdles, and the solutions implemented. The next speaker from the University of Florida, will present videotaped interviews of librarians and computer systems personnel from several universities on how they have successfully managed the transition to the virtual world.

11:30 a.m. - 12:15 p.m.
I3—The Smithsonian Institution Libraries Digital Information Center: Digital Outreach, E-Journals, and Traditional Reference Services
Elaine R. Cline, Librarian, National Air and Space Museum Library, Smithsonian Institution Libraries
Martin Kalfatovic, Smithsonian Institution Libraries
Lowell E. Ashley, Authority Control and Catalog Librarian, Smithsonian Institution Libraries
Amy B. DeGroff, Reference Librarian, National Museum of American History Branch Library, Smithsonian Institution Libraries

To explore and develop new programs responsive to the changing electronic environment, the Smithsonian Institution Libraries established the Digital Information Center Task Force. This session offers an in-depth look at the process used by the task force to identify the effects of these changes, efforts to forge new partnerships within the institution, and outline the progress to establish an information resource center, both real and virtual. The presentation will also cover how the Smithsonian is handling e-journals and coordinating “ready reference” for electronic-ready clients.

2:00 p.m. - 2:45 p.m.
I4—Torpedo! Optimizing Digital Journals
Laurie Stackpole, Chief Librarian, Ruth H. Hooker Research Library, Naval Research Laboratory
Rod Atkinson, Congressional Research Service, Library of Congress

The Ruth H. Hooker Research Library provides its user community in four dispersed geographic locations with desktop access to information resources through a Web interface called InfoWeb. InfoWeb includes a number of locally mounted databases that the Library has enriched with links to the full content of several hundred digital journals archived onsite in its fully searchable TORPEDO Ultra system. The Library enriches journal tables of contents, which it obtains from a commercial vendor and disseminates via E-mail, by linking article titles directly to the complete article stored locally in the Library’s TORPEDO Ultra system. This presentation will describe how the Library is integrating all the new enhancements while still continuing to provide its users with the advantages of a single interface for searching
digital journals.

3:00 p.m. - 3:45 p.m.
I5—Online Customer Care at Compaq’s Information Research Services Group
Carol Roberts, Manager, Desktop Systems, Information Research Services, Compaq Computer Corporation
Roberta Tullis, Reference Operations Specialist, Information Research Services, Compaq Computer Corporation

It’s the close of the fiscal quarter and the vice president of your division wants to know: how many customers do you have? who are they? which of your library services are used the most? These questions, combined with a way to share the research knowledge, were the driving forces behind the initiative for an online customer care product for Information Research Services. The presentation addresses project management issues; hardware and software requirements; new roles for librarians; implementation requirements including training and documentation tips; and the types of reports and metrics developed.

4:15 p.m. - 5:00 p.m.
I6—Legions of Electronic Informants! Easy Access to Multiple Web Sites & UseNet as a Reference Tool
Aline Martinez, Information Services Director, Neighborhood Reinvestment Corporation
Selena A. Ramkeesoon, Librarian/Information Resources Specialist, Neighborhood Reinvestment Corporation
Joseph A. LaRose, Assistant Professor of Bibliography, Reference Librarian, Bierce Library, The University of Akron

The Partnership Search Center’s goal is to simplify end users’ search efforts and access to multiple Web sites while retaining access to the wealth of information available. It is an Internet site composed of over 50 Web sites brought together by a commercial indexing engine. Librarians from the Center address the strategies underway and progress to date. Usenet is a global computer network that has been described as an international town meeting. Professor LaRose explains how it can be a powerful secret weapon for the reference librarian and how it must be carefully managed and evaluated.

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