North America's Largest Technology Conference 
and Exhibition for Librarians and Information Managers 

General Conference
Monday, March 8th

Track A • Web Tools
This track focuses on the tools that further develop, enable, search, and promote Web usage in libraries. From Internet appliances, to using Java and free software, to applying graphics and getting the most out of search engines, speakers share their experiences in enhancing the Web for library customers.
Organized and moderated by Hope Tillman, Babson College, and Walt Howe, Delphi Internet Services.

9:00 a.m. - 9:45 a.m.
A1—Internet Appliances: Tools for Instructors
Terese Terry, Lippincott Library of the Wharton School, University of Pennsylvania
Christine Drew, Reference Librarian, Babson College

Digital cameras, camcorders, and screen cam software are among the latest tools for librarians looking for improved ways to instruct their customers and market their libraries. Speakers share experiences in teaching MBAs about business information using a program called Screen Cam and using a digital camera to move the library to the classroom for a Virtual Library Tour to new graduate students.

10:00 a.m. - 10:45 a.m.
A2—Java-Assisted Document Delivery
Frank L. Walker and George R. Thoma, Lister Hill National Center for Biomedical Communications, National Library of Medicine

An increasing number of libraries are using the Internet for document delivery, not only for interlibrary loan, but for delivery of documents directly to the patron’s desktop computer. There are technological and copyright barriers to introducing this kind of service, and the prototype HotMed and MedJava software offer a revolutionary way to enable libraries to provide this kind of Internet document delivery.

11:30 a.m. - 12:15 p.m.
A3—Listening to a Different Drummer: Using Open Source Software for Libraries
John Iliff, Pinellas Park Public Library, Pinellas Park, Florida

Staff in Pinellas Park Public Library have used the freely available operating system Linux, the free scripting language Perl, the no-cost Apache Web server, and other GNU-based software (so-called “copy-lefted” programs that are free to use). This has resulted in considerable savings as well as robust programs that benefit our user community. While the world marches to the beat of big-name software companies (read as Microsoft), there are alternatives that may be the best software choices available no matter the cost.

2:00 p.m. - 3:45 p.m.
A4—Dialog with Expert Web Searchers
Randolph (Ran) Hock, Online Strategies
Helene E. Gold, Electronic Services Librarian/Assistant Professor, Eckerd College Library
Kelly Belmonte, Director, Customer Support, Northern Light Technology

“Extreme searcher” Ran Hock offers straightforward advice designed to help you get immediate results. Ran not only shows you what’s “under the hood” of the major search engines, but explains their relative strengths and weaknesses, reveals their many (and often overlooked) special features, and offers tips and techniques for searching the Web more efficiently and effectively than ever. Helene Gold explores the structure and role of search engines in online research, how to use special features of search engines (Boolean operators, truncation, domain restriction, etc.), and careful evaluation of the results. Search engines, Web directories, and meta-engines are also compared and contrasted. Kelly Belmonte gives the search engines’ point of view and shares some lessons learned. What do customers ask search engines? What are the reference desk characteristics of Northern Light Customer Service that can be applied to other library situations?

4:15 p.m. - 5:00 p.m.
A5—Computer Based Tools for the Graphically Challenged
David Carlson, Director of Libraries, Bridgewater State College

Characterizing himself as graphically challenged, our speaker has found useful tools or applets within tools for folks like him, which allow him to express things in pictures (including graphs). The best free-standing application of this is Visio, which has almost created the area of “business graphics.” He will provide an overview of the concept and utility of “business graphics,” describe useful tools and resources with more detailed and specific emphasis on the major applications, such as Visio; and discuss the value—and dangers—of graphics in business/library applications.

Track B • Integrating Systems & Technology
One of the major challenges to libraries involves not only selecting the best automation systems and the right technologies, but also making a variety of systems and services work together. In this track speakers address the issues involved with integrating new technologies into the library’s computing environment. We’ll look at some of the trends in applying new technologies in the library environment, what new technologies are available, and the issues in tying them all together.
Organized and moderated by Marshall Breeding, Library Technology Analyst, Vanderbilt University.

9:00 a.m. - 9:45 a.m.
B1—Library Systems & Technology: Expectations for the Future
Stephen Arnold, Arnold IT

With converging technologies, exploding content streams, and the anticipation of higher levels of integration and resource sharing, what should we be looking for over the next few years? Our popular and talented information industry guru addresses some of the trends, innovations and exciting challenges for information professionals in a world of networked information.

10:00 a.m. - 10:45 a.m.
B2—Implementing State-of-the-Art Technology
Bonnie Preece, Manager, Technical Training & Support, Carswell

This sessions discusses the main phases of technology projects and how to plan for an implementation of state-of-the-art technology. It covers the roles, key issues, and challenges and provides a guide for managing expectations. Preece also includes a case study of developing and implementing an electronic service.

11:30 a.m. - 12:15 p.m.
B3—CD/DVD Technologies in Libraries
Joe Mendolia, VP Marketing & Sales, SciNet
Marshall Breeding, Library Technology Analyst, Vanderbilt University

Libraries and their staff are facing issues today that they never faced before. New technology is emerging and taking libraries by storm. With information that was once kept on paper and microfiche transitioning to CDs and DVDs, Mendolia focuses on the best way for libraries to tackle this technology and the easiest way for a non-technical staff to administer it. He addresses the key issues and concerns that libraries face when looking for CD-ROM networking solutions, the hardware and software requirements, choosing what goes in the server and what doesn’t as well as the price/
performance issue. Breeding provides case studies of working applications and highlights their keys to success.

2:00 p.m. - 2:45 p.m.
B4—Dynamic Delivery of Information via the World Wide Web, or, Barefoot in the Park
Justin R. Ervin, Jackson Library, University of North Carolina

Among the most ballyhooed interactive uses of the Web, database access has, until recently, been a cross-platform, multi-language, multi-interface endeavor not suited to the faint-of-heart. Fortunately, Microsoft’s ever-increasing domination of the software industry has led to the packaging and delivery of many services in one application. Moving beyond Cold Fusion’s bridging between databases and UNIX-based Web servers to provide database access and delivery via the Web, Microsoft’s IIS 2 brings together all the tools necessary to deliver an existing database over the Web. Ervin illustrates using a case study of converting a Web resource (News and Newspapers Online, a comprehensive directory of online newspapers from around the world that offer free access to current, full-text content) from static HTML files to a standard-format database (using MS Access 97), mounting the database on a Web server (using IIS 4), building the user interface (using HTML), and dynamically delivering the requested information (using Active Server Pages and Active Data Objects).

3:00 p.m. - 3:45 p.m.
B5—URLs, PURLs & TRULs: Link Maintenance in the Web-based OPAC
Tom Tyler, Associate Director, Budget & Planning, University of Denver

As libraries begin to recognize the potential of linking to the wide richness of Web resources from their OPACs, they also find it necessary to dedicate staff and other resources to processes associated with maintenance of Web links in environments not always suited to the task. This session identifies the major problems associated with maintaining Web links in the online catalog, describes how libraries are working to solve these problems, and provides examples of various software solutions that are being used by libraries to make their efforts in this area more efficient.

4:15 p.m. - 5:00 p.m.
B6—Is Groupware Destined to Fail? Improving the Odds
Lynda Moulton, President, Comstow Information Services

MIS managers currently favor groupware solutions that bundle e-mail, document management, and archiving and records management type activities, while information professionals have long preferred integrated library systems which have been designed to be highly structured in their management of information. Knowledge content organizers are in a perfect position to rescue their organizations from the endless and expensive pursuit of the ideal solution to information management. They must sell their time-tested methodology for insuring that information is acquired, structured and prepared to meet the defined goals of their organizations. This session provides some tips on how to make that happen.
7:30 P.M. - 9:00 P.M.
Technology & Knowledge Forum: A Look at Dead & Emerging Technologies

 Since we are now firmly in the knowledge age, and organizations and communities are striving to become learning organizations and centers, librarians are even more critical to the transfer of knowledge in these learning environments. Our popular “dead technology” session focuses this year on those technologies that will, and will not, allow us to transfer knowledge to our clients in easy, cost-effective, and relevant ways. This session features Computers in Libraries experts, pioneers, and practitioners. It is free and open to all registrants, exhibitors, and exhibit visitors. Come and hear our panels’ predictions of future-challenged technologies as they praise and condemn available and emerging technologies.

Moderator: D. Scott Brandt, Purdue University

Stephen Abram, IHS Micromedia Limited
Ulla de Stricker, de Stricker & Associates
Walt Howe, Delphi Internet Services, Inc.
Richard Hulser, IBM Corporation 
Rebecca Jones, Dysart &  Jones Associates

Track C • Content Management
This is an opportunity to learn how others are managing content today, including integrating electronic, paper and other physical resources, negotiating licensing for digital forms, coping with copyright, optimizing consortiums, and “websizing” collections. Speakers from all sectors describe the successes, uphill battles, and legal considerations from which we can all benefit.
Organized and moderated by Rebecca Jones, Dysart & Jones Associates.

9:00 a.m. - 9:45 a.m.
C1—Managing Digital and Physical Collections: It Ain’t What It Used to Be!
Beatrice Kovacs, Associate Professor, Department of Library and Information Studies, University of North Carolina at Greensboro
Randy D. Ralph, Assistant Professor, Department of Library and Information Studies, University of North Carolina at Greensboro
Robert R. Downs, Information Technology, Montclair State University

The day begins by addressing this question: Can traditional collection management handle the new technologies? The speakers examine the issues from the traditional library and new cybrary viewpoints. The second speaker outlines the “Five C’s of Managing the Digital Library”: communication, cooperation, coordination, collaboration, and cross-training.

10:00 a.m. - 10:45 a.m.
C2—Licensing Content: “Let’s Make a Deal!”
Tanya Wood Mollenauer, Manager, Technical and Marketing Information Services, Analog Devices, Inc.

The process of negotiating with information vendors is somewhat of an art. This session focuses on the opportunities and challenges of negotiating with content providers for digitized assets and gives practical guidelines on what to look at in order to achieve attractive contracts. Mollenauer concentrates on content, pricing, delivery methods, quality, ease of use, and other issues that must be considered.

11:30 a.m. - 12:15 p.m.
C3—Shrinkwrap & Clickwrap Licenses: Is This All Enforceable?
David Mirchin, Vice President & General Counsel, SilverPlatter Information, Inc.

This is a session in Library Law 101, given by lawyers. In the past two years courts have held that shrinkwraps and clickwraps (electronic licenses) are enforceable. David Mirchin explains the advantages these licenses have for librarians as licensees and publishers as licensors. Donna Ferullo then gives an overview of the key issues and challenges in licensing/contract law and Web/
Internet law.

2:00 p.m. - 2:45 p.m.
C4—Integrating Real and Virtual Collections
Moderator: Ron Gardner, East Region Sales Manager, OCLC U.S.
Panelists: Sarah Mikel, Director, National Defence University
Andy Bullen, Manager, Information Services, North Suburban Library System

Integrating traditional paper collections with virtual collections affects many areas of library decision-making, including collection development, budget, public services, reference services, and resource sharing. Internal issues related to institutional or group politics and the allocation of budget and staff also affect a virtual library integration. Two librarians describe their experiences and practical advice in creating a single, accessible collection from a wide variety of new and traditional resources.

3:00 p.m. - 3:45 p.m.
C5—Coping with Consortiums and Sharing Electronic Resources: Academic Case Studies
Scott R. Anderson, Information Technologies Librarian, Millersville University
Tom Briggs, Regional Hub Administrator, Shippensburg University
Rob Withers, Systems/Technical Services Librarian, Western Maryland College
Linda Garber, Acquisitions Supervisor, Western Maryland College
Roxane Brewer, Cataloging Supervisor, Western Maryland College

Learn how a backroom conversation among five librarians turned into a major statewide resource-sharing project involving 90,000 patrons. The SSHE database sharing project now uses SilverPlatter’s ERL technology, allowing seven university libraries to provide access for 90,000 patrons to almost two dozen major bibliographic indexes from desktops in any of the libraries, as well as anywhere on campus and off. Then hear how Western Maryland College formed a consortium with the local public library system—the strategies, issues, and solutions.

4:15 p.m. - 5:00 p.m.
C6—“Websizing Content” and Linking to Full Text
Susanne Bjørner, Special Projects Editor, Choice
Todd Morris, President/Director of Technology, ScienceServer LLC

Long known as “the best timely, short, critical evaluations of new titles available anywhere,” Choice book and electronic resource reviews have been available primarily in print. But in 1998, Choice launched the beta version of a Web site providing access to over 45,000 reviews. This first presentation describes the lessons from an established print collection that has evolved to a Web-distributed search and alerting tool. The second presenter discusses how some libraries are acting as their own aggregators to obtain electronic documents directly from publishers to host locally within their library collections. OhioLINK, Germany’s Nordrheinwestfalen and University of Toronto are among the cases using ScienceServer this way.

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