Computers in Libraries '98

Tuesday, March 3

* Track A • Virtualizing Services    * Track B • Net & Web Management   
* Track C • Internet Training & Instruction    * Track D • Public and Government Libraries

Track A • Virtualizing Services
This track explores the concepts, challenges and case studies of offering the services of a virtual library. Speakers from libraries in public, academic, government and corporate sectors share their experiences in designing, developing and delivering innovative electronic services.

Organized and moderated by Rebecca Jones, Dysart & Jones Assoc.

9:00am - 9:45am
A1 • VR and the Virtual Library: A 21st Century Academic Center of Learning

Barbara Ruth Campbell, Systems Librarian, Union County College

This multi-media presentation lays the groundwork for a model of what a 21st century library will offer. The speaker will demo a series of "true virtual libraries" prototypes which synthesize electronic editions of texts, digitized audio, video, full color images, 3D images and virtual reality in response to queries via a highly powerful thesaurus enabled search engine.

10:00am - 10:45am
A2 • Virtualizing Case Studies:
         Sabio at the University of Arizona and SILO in the State of Iowa

Joanne Martinez, Science Engineering Library, University of Arizona Library
Michelle Clairmont, Science Engineering Library, University of Arizona Library
Margaret St. Pierre, Chief Technology Officer, Blue Angel Technologies

The first presentation in this session looks at the strategies the University of Arizona Library is designing to incorporate multiple tools to increase user self-sufficiency in an increasingly complex maze of search engines and interfaces, media and formats. The speakers will describe the prototypes developed in the Library and explain how these will be incorporated into an optimized, integrated Gateway to the world of electronic information. The second presentation describes how the SILO project has made 29 library databases available for searching using the Z39.50 protocol. The speakers summarize the State of Iowa Libraries' viewpoints on the usefulness of Z39.50 to their local patrons and to Internet users in general.

10:45am - 11:30am
Coffee Break • Visit the Exhibits

11:30am - 12:15pm
A3 • Building Digital Bridges in a Multi-Campus Environment

Lisa R. Stimatz, Public Affairs and Government Information Reference Librarian, Heindel Library, Penn State Harrisburg
Gary W. White, Business Reference Librarian, Heindel Library, Penn State Harrisburg

Using the recent merger between two Penn State University campuses as a model, the speakers address how various digital technologies aid in the delivery of information services and resources to students and faculty on different campuses. They will also discuss budgeting, licensing, staffing and training issues as well as the challenge of planning and implementing digital initiatives and virtual services within a large university system.

12:15pm - 2:00pm
Lunch Break • Visit the Exhibits

2:00pm - 2:45pm
A4 • Interfiling and Interlacing Information:
         Weaving Libraries & Services Together

Edee Edwards, Senior Information Specialist, Hanford Technical Library

This presentation will be of interest to both special and academic library communities, as well as any librarian preparing for moves, mergers or cooperative agreements. Learn from the experiences about the unique partnership of the Hanford Technical Library of the Pacific Northwest National Laboratory and the Washington State University Tri-Cities Branch campus library and how they've intertwined networks, integrated databases and improved services

3:00pm - 3:45pm
A5 • Building and Managing a Virtual Library

John Sullivan, Director, OCLC Online Reference Services Division, OCLC Online Computer Library Center, Inc.
Stan Furmanak, Systems & Reference Librarian, Lebanon Valley College
Bettina Meyer, Assistant Dean for Resources, Dwight B. Waldo Library, Resource Sharing Center, University of Western Michigan

As the 21st century approaches, libraries continue to build on their tradition with powerful and unique offerings of new library services. Today, libraries build and provide integrated information solutions by offering their users seamless access to bibliographic, abstract, and full text information when and where needed. This customized virtual library gives users a panoramic, integrated view of library holdings, special collections, reference databases, electronic journals, multimedia, the Internet, and the World Wide Web. Speakers from two OCLC member libraries will discuss their different implementation of virtual libraries.

3:45pm - 4:15pm
Coffee Break • Visit the Exhibits

4:15pm - 5:00pm
A6 • Virtualize or Drown! The Life Jacket for Managing Increasing Demands

Nancy Lemon, Leader, Knowledge Resource Services, Owens-Corning

Most libraries are wrestling with how to handle ever increasing demands for their services from a myriad of clients or users. This speaker discusses how moving services to the users is an effective way of managing these demands while maintaining and increasing services' value.

Track B • Net & Web Management
As the Internet continues to expand at lightning speed, and the number of people and organizations depending on it increase, management becomes ever more critical. Speakers will highlight the criteria for success including accessibility, development and maintenance, stability, ease of navigation, and currency of information. This track presents perspectives on such major challenges as the mainstreaming of Internet resources into libraries and the proliferation of public access Internet stations. An additional focus is the evolving role of librarians in developing strategies for critical assessment of Internet information.

Organized and moderated by Walt Howe, Delphi Internet Services Corp. & Hope Tillman, Director of Libraries, Babson College.

9:00am - 9:45am
B1 • Mainstreaming Internet Resources into Your Library:
         Collection Issues, Part I

Lori Jargo & Ronald Fark, Brown University Sciences Library
Bonnie Osif, Penn State University
Brian Hancock, Wichita State University Library
Frances Knudson, Los Alamos National Laboratory, Research Library

Libraries have traditionally collected a wide assortment of tangible resources. Over the past decade, there has been a sharp increase in the addition of non-tangible information products to our collections. In this new environment, librarians are involved in the development of new knowledge as web authors selecting, acquiring, and maintaining links to relevant information in specific disciplines as well as developing customer focused texts. The changing environment has brought about the development of new service models, both in technical and public services.

10:00am - 10:45am
B2 • Mainstreaming Internet Resources into Your Library:
         Collection Issues, Part II

10:45am - 11:30am
Coffee Break • Visit the Exhibits

11:30am - 12:15pm
B3 • Evaluating Internet Information

Marsha Tate & Jan Alexander, Internet Trainer/Librarian, Widener University
Mary Hricko, Geauga Campus, Kent State University

Is the information available becoming easier to find as the Internet grows or is the burden of more and more junk becoming a larger problem? Speakers focus on the use of guidelines to integrate information quality into web publishing and the development of critical assessment strategies to increase the reliability of Internet resources we recommend.

12:15pm - 2:00pm
Lunch Break • Visit the Exhibits

2:00pm - 2:45pm
B4 • Public Access Internet Stations: Part I, Public Libraries

Charles McMorran, Chief, Technical Services Dept., Queens Library
Joe Reimers & Joe Spiocz, St. Joseph County Public Library

Public access to the Internet is a popular new service being offered by libraries, whether public or academic. Libraries offering Internet access to its patrons must consider ease of use, stability, local politics, and security. They need to provide access that is largely self-sufficient, requiring minimal staff support and troubleshooting, leaving staff available for reference questions and instruction. Presenters provide case studies, policies and procedures developed, and a discussion of lessons learned.

3:00pm - 3:45pm
B5 • Public Access Internet Stations: Part II, Academic Libraries

David J. Ives, University of Missouri Libraries
Laura Cousineau, Information Access Librarian, Perkins Library &
John Little, Web Development Librarian, Library Information Systems Dept., Perkins Library

3:45pm - 4:15pm
Coffee Break • Visit the Exhibits

4:15pm - 5:00pm
B6 • Webmasters Roundtable: Lessons Learned

Jacqueline Trolley, Institute for Scientific Information
Marisa Urgo, Webmaster
Greta Ober, Barents Griuo/KPMG

This panel of library Webmasters represents very different viewpoints of Web development and management which hone in on the lessons learned by those who have created or studied Web site development.

Track C • Internet Training & Instruction
What is the difference between Internet training and Internet instruction? Here, the distinction is made between understanding the technology versus using the technology to achieve a goal. Increas-ingly, both are required and must be integrated into a program which addresses the needs of users. The morning looks at the training needs and how to train public library users, students, and library staff on the use of the Internet as a technology by giving them the tools they need to achieve comfort and competence. The focus of the afternoon is Internet instruction — training people to use Internet technology as a retrieval tool that helps them achieve success with their information needs. Everybody must start somewhere, and the presentations here discuss beginning points in a variety of areas: preparing for instruction, assessing and measuring competencies, and considering specialized areas like health and law. Organized & moderated by D. Scott Brandt, Purdue University

9:00am - 9:45am
C1 • The Web & the Public: Internet Training

Kathy Miller & Betsy Morris, Rochester Regional Library Council
Michael Hunter, Hobart & Smith College
Linda Benedict, Pioneer Library System
James Stephens, Roanoke County Public Library

Public libraries work with a variety of patrons, and teaching them to use the Internet involves a broad scope of approaches. Miller et al. discuss utilizing video-conferenced hands-on training. Stephens and Ericson discuss methods for tailoring presentations for specific audiences as well as cost-effective ideas for publicity.

10:00am - 10:45am
C2 • Integrating Technology into Teaching: The Core Curriculum

Kimberly Donnelly, York College
Peggy Hanna Reese, Follett Software

How do you approach teaching the Internet to students who think they know it all? Markley describes a required college course aimed at ensuring that students have basic computerized research skills. Reese describes a unique information skills model, The Pathways Model, which addresses differing learning styles.

10:45am - 11:30am
Coffee Break • Visit the Exhibits

11:30am - 12:15pm
C3 • Computer & Internet Training for Library Staff

Laura Hopper, EIN Consultant
Lori Jargo, Brown University

We can't forget the staff, who have to know as much about the Internet and technology as students and patrons in order to keep up with them! Hopper discusses methods used to reach 40 district libraries and their branches in Allegheny County, PA. Jargo describes the planning and implementation of another program, and looks at related aspects such as problems in scheduling and encouraging supervisors to free up time for staff attendance.

12:15pm - 2:00pm
Lunch Break • Visit the Exhibits

2:00pm - 2:45pm
C4 • Prelude to Instruction

Rebecca Wilson, Susquehanna University
Scott Stebelman & Rebecca Jackson, George Washington University

What do we need to get started with instruction? Wilson describes a study which investigated how students use the Internet and give us better insight into the experience and skills they bring to the classroom. Stebelman and Jackson discuss factors to take into consideration when setting up a Web site for instruction and its support.

3:00pm - 3:45pm
C5 • Instruction & Information Competencies

Cindi Nicotera, Lehigh Valley College
Sariya Talip Clay, Sallie Harlan & Judy Swanson, Polytechnic State University

Competencies address the establishment and measurement of what is to be learned. Nicotera addresses the technological competencies for students in a business program. Clay, Harlan and Swanson discuss the requirements for a course on information competence for undergraduate students.

3:45pm - 4:15pm
Coffee Break • Visit the Exhibits

4:15pm - 5:00pm
C6 • Specialized Instruction in Health Sciences and Law

Bethany Paine & Elizabeth Tennant, SUNY Stonybrook
Billie Jo Kaufman, Tom Rogers, Paul Joseph & David Morgan, Nova Southeastern University

Since different settings have unique problems with and approaches to instruction, this section highlights two specific types of libraries. Paine and Tennant describe instruction for a health sciences/hospital audience. Kaufman, et al. discuss instruction in legal education.

Track D • Public & Government Libraries
Technology has always been a key issue for public and government libraries, but today the pace of change, pressure from the community, and competition for resources are presenting even greater challenges. This track highlights electronic and Web resources used in public and government libraries for today's services but also focuses on tomorrow's visions and strategies. Organized and moderated by Julia Peterson, Consultant in Library, Information, and Knowledge Management.

9:00am - 9:45am
D1 • Technology, Change & the Public Library: Hennepin County Case Study

Janet Kinney, Public Services Division Director
Glenn Peterson, Internet Librarian
Marilyn Turner, Manager, Applications Software Management & Training
Hennepin County Library

The Hennepin County Library system, serving 700,000 residents of the suburban Minneapolis area, has been challenged by the many factors facing all large libraries; increasing public demand for electronic access; complex staff training and development issues; demand for public instruction; creating ergonomic work environments; and of course, all within a limited budget. This session reviews Hennepin's response including applications of Web technology, struggles with changing from a hierarchical to a team based organization and attempts to broaden their conversation with the public they serve.

10:00am - 10:45am
D2 • Technology, Change & the Public Library: NYPL Science,
         Industry & Business Case Study

Jennifer Krueger, Assistant Director for Electronic Resources, New York Public Library, Science, Industry & Business

The growth of electronic resources, especially the Web, might seem to make public libraries obsolete. Definitely not the case: in fact, it has increased their importance and expanded their missions, rather then put them out of business. In the two years that the Science Industry and Business Library of the New York Public Library has been in existence, the changing roles of the staff, the customer demands, and the new and increased technology have all contributed to the creation of a model library that brings together print and electronic, free Web resources and licensed databases to better provide information to meet customer needs.

10:45am - 11:30am
Coffee Break • Visit the Exhibits

11:30am - 12:15pm
D3 • Technology, Change & the Public Library: What's Possible?

Joyce M. Latham, Director of Library Automation, Chicago Public Library

The Chicago Public Library has undergone an intense restructuring of platform and services over the past three years. The rapid shift from an outmoded system to a current technical base has driven a re-examination of professional basics and service delivery strategies, meaning that CPL finds itself deeply concerned with inventory and authority control as web page development and digitization projects increase. The influx of technology provide the impetus to re-examine the "who, the whats and the whys" of our professional commitment, and raises invigorating questions of what may be possible.

12:15pm - 2:00pm
Lunch Break • Visit the Exhibits

2:00pm - 2:45pm
D4 • Positioned as a Technology Leader: Networking & Coalition Building

Suzanne White, Information Services Supervisor, and
Jeff Hall, Operations Manager, Rowan Public Library

Over the last year, Rowan Public Library garnered county government support and created a local area network to serve simultaneous access to CD-ROM databases as well as to provide Internet access to all library outlets and the county government. In addition to building an integrated electronic and Internet service, the library positioned itself to serve as the center for library and county web publishing. Speakers will share their experiences and insights of the development process and the coalition building involved in positioning the Library as the county's center for Internet access and web publishing.

3:00pm - 3:45pm
D5 • Positioned as a Technology Leader: A Legislative Library Case Study

Marilyn Cathcart, Director, Minnesota Legislative Reference Library

The Minnesota Legislative Reference Library spearheaded the team-based development of the Minnesota Legisla-ture's Internet presence, encouraging unprecedented cooperation among traditionally independent legislative departments. The Director, Marilyn Cathcart, describes the steps taken to position the Library as a technology leader within the Legislative organization and focuses on strategic decisions, past and future political hurdles, specialized services and future opportunities.

3:45pm - 4:15pm
Coffee Break • Visit the Exhibits

4:15pm - 5:00pm
D6 • Increasing & Diffusing Knowledge:
         Electronic Reference Services Enhance the Smithsonian's Mission

Martin R. Kalfatovic, Information Access Coordinator, Smithsonian Institution Libraries (SIL)
Amy A. Begg, Reference Librarian, SIL American History Branch
Katherine Neill Ridgley, Manager, Visitor Information & Associates' Reception Center, Smithsonian Institution
Joan Stahl, Image Collections Coordinator, Smithsonian Institution, National Museum of American Art

The advent of electronic mail and Web technologies has made the Smithsonian Institution's ability to reach out geographically to physically distant constituencies much easier. This session explores how the world's largest museum complex fullfils the Smithsonian's mandate to "increase and diffuse knowledge". Speakers from a number of Smithsonian museums, research centers and offices discuss how they coordinate and work with electronic products to provide reference assistance to a world-wide audience.

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