Michael is a graduate of Florida State University's School of Library and Information Studies. As a professional librarian, Michael has worked for non-profit library consortia, public, private, k-12 and University libraries. He has been a library technology consultant for several different libraries including the State Library of Florida. While in the private sector, Michael became a Six Sigma Black Belt. Today he combines his skills in process improvement with his experience in library technology as the Director of Library Systems and Technology for the University of North Florida. He continues to give workshops around the state on topics that include process improvement in the library, eBooks, and enhanced discovery services.