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Conferences > Computers in Libraries 2012
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March 21 - 23, 2012
Hilton Washington
Washington, DC
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D301 Redesigning Reference Models

Friday, March 23, 2012
10:30 AM 11:15 AM
, Learning Technologies Librarian, Millersville University
, Outreach Librarian, Millersville University
, Science Librarian, Millersville University

A major renovation was Millersville’s opportunity to redefine the traditional just-in-case reference desk model. Motivated by the closing of the library building during renovation and the reality that students increasingly work in a digital world, staff developed a comprehensive, learner-centered, and distributed approach to providing students with research assistance. Moving beyond a single central physical location, this innovative, tiered model incorporates both physically and electronically embedded librarians as well as targeted face-to-face events that utilize a suite of digital technologies. The distributed nature of this model requires mobile, flexible, and “location-independent” technology solutions, including Google products for phone, text, and instant messaging; Jing for video; digital signage and touch-screen kiosks for way-finding; and iPads for engaging with students.






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