Achieving Together What None Can Do Alone: Interoperability and Standards
9:00 a.m. – 9:45 a.m.

Roy Tennant, Web & Services Design Manager, eScholarship Initiative, California Digital Library

Libraries have long used standards to good effect. For example, MARC and AACR2 were an essential foundation for automated library catalogs, union databases, and eventually the single largest book database in the world. But computer networks now provide an opportunity to achieve goals collectively that even a decade ago would have been improbable, if not impossible. For computer systems to work together (interoperability), standards are required. What the essential standards are being developed and/or are required for libraries to prosper in the 21st century?

Coffee Break — A Chance to Visit the Exhibits 
9:45 a.m. – 10:30 a.m. 

Organized and moderated by Rebecca Jones, Dysart & Jones Associates

Sessions A201 & A202 — Things That Go Chat in the Night
10:30 a.m. – 11:15 a.m. & 11:30 a.m. – 12:15 p.m. 

Steve Coffman, Vice President, Product Development, Library Systems and Services, LLC
Sandra Dean, Coordinator Information and Reference, Brisbane City Council Library Services
Christine Mackenzie, Manager, Library Services, Brisbane City Council
Margie Richardson, Coordinator, Information Services, Richland County Public Library
Rob Froud, County Librarian, Libraries, Arts and Information, Library Administration Centre
Jane Gill, Enquiry Centre Manager, Libraries, Arts and Information, Taunton Library
Diane Luccy, Information Services Librarian, Richland County Public Library

This session begins with a look at where we are in North America and globally with virtual services and what we can expect in the future and then considers a unique global example of a consortium that provides 24-hour global reference service. How does this unique online reference service work? How do you develop and manage a co-operative global team? Hear how the Richland County Public Library in Columbia, S.C., the Brisbane City Council Library Service in Queensland, Australia, and the Somerset County Council Libraries, Arts and Information Service in the U.K. met the challenges and now offer a viable service. Their experiences in providing “answers now, all the time, across the world” are exciting and illuminating.

Lunch Break — A Chance to Visit the Exhibits 
12:15 p.m. – 1:45 p.m. 

Session A203 — Implementing Virtual Services
1:45 p.m. – 2:30 p.m. 

Sam Stormont, Coordinator of Digital Reference Services, Temple University Libraries, and Co-author, Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians

How do you get started in providing live virtual reference services? What is the best model for your organization? Learn the key issues and hear about real world examples in different types of libraries. Sam Stormont will discuss and illustrate five models of live virtual reference services that are leading the way.

Coffee Break — A Chance to Visit the Exhibits 
2:30 p.m. – 3:15 p.m. 

Session A204 — Virtual Reference Services for Distance Learning
3:15 p.m. – 4:00 p.m. 

Judith Truelson, Electronic Research Services Librarian, University of Southern California

USC has set up information centers for social work and education graduate programs as a successful alternative to staffing separate libraries. Center services have targeted on-campus programs, with little service available for the needs of distance learning students. With the introduction of OCLC’s Questionpoint, there is an opportunity to offer e-mail, real time chat, and desktop video reference services to social work and education students in Orange county, California and Hawaii. This session focuses on how USC librarians developed a preferred vision for this service, have begun to transform this vision into action, and describes their experiences and lessons learned so far.

Session A205 — Top 10 Reasons to Take a Second Look at Your Chat Software
4:15 p.m. – 5:00 p.m. 

Elaina Norlin, Associate Librarian, and
Olivia Olivares, Assistant Librarian, University of Arizona

Elaina Norlin and Olivia Olivares will share tips and caveats for librarians who want to begin providing virtual reference services. They will share some startling information about the financial health of some of the software companies and what this may mean to your library. They will describe how to estimate the expenses of training, marketing, and evaluating chat products, as well as how to determine which solution works best for you.

Coffee Break — A Chance to Visit the Exhibits 
9:45 a.m. – 10:30 a.m. 
 

Computers in Libraries 2003 — Thur., March 13 Track B: Content Management: Strategies & Applications

This track deals with issues related to manual and automated indexing, categorizing, and building taxonomies and applications for creating expertise databases and personalizing content. Speakers also discuss the software packages for these activities and evaluate their usefulness.

Moderated by Terence K. Huwe, Director of Library and Information Resources, Institute of Industrial Relations, Institute for Labor and Employment, University of California

Session B201 — Content Categorization: Striking a Balance Between Automation and Editorial Control
10:30 a.m. – 11:15 a.m. 

Mike Zuckerman, Vice President of Marketing, Verity Inc.

Many organizations are opting for categorization solutions that combine automation with human expertise. This session examines different types of categorization solutions using examples from Gale Group. In the past, Gale relied solely on human expertise to categorize articles from over 7,000 periodicals into as many as 40,000 categories and sub-categories. However, with 30,000 new articles added to its databases daily, Gale realized it needed a more efficient and cost-effective solution. Gale chose categorization software that would automatically classify articles, but still allow direct input from its editors. Hear about different types of categorization solutions and their pros and cons, and learn the right questions to ask when choosing a categorization solution.

Session B202 — Can Software Build a Taxonomy?
11:30 a.m. – 12:15 p.m. 

Marcia Morante, President, Knowledge Curve, Inc.

Taxonomy development is often a labor-intensive and time-consuming task. However, in recent years, software products have emerged that claim to lessen this burden. This session examines the products currently on the market and discusses how well they meet the challenge of simulating the intellectual processes used by information organization professionals. It looks at the characteristics of the taxonomies produced and assesses the claims related to productivity gains. Since taxonomy creation and categorization are typically bound together in the products under discussion, the classification capabilities of the software will also be evaluated.

Lunch Break — A Chance to Visit the Exhibits 
12:15 p.m. – 1:45 p.m. 

Session B203 — Looking at Content Through RSS-Colored Glasses
1:45 p.m. – 2:30 p.m. 

Steven M. Cohen, Assistant Librarian, Rivkin Radler, LLP
Jenny Levine, Internet Development Specialist, Suburban Library System

Rich Site Summary (RSS) is a form of XML that is used to syndicate content from thousands of Web sites into an aggregated news feed. RSS feeds have begun to attract the attention of those in the fields of content delivery and management. Content from numerous sites can be delivered to one place (an aggregator), saving the precious time of visiting these sites frequently throughout the day. This session covers how to get started in the world of RSS feeds, including a review of the major players in the field, resources to help locate feeds, and what the future will hold for RSS—plus practical advice on how to utilize feeds.

Coffee Break — A Chance to Visit the Exhibits 
2:30 p.m. – 3:15 p.m. 

Session B204 — Experts in Your OPAC: Cataloging Faculty and Resident Expertise
3:15 p.m. – 4:00 p.m. 

Lawrence J. McCrank, Dean, Library and Instructional Services, Chicago State University

In academic libraries, faculty are a vital information resource, the university’s resident experts, but such resources are not usually captured in a library OPAC. Often faculty names are only in Web-based lists as directories organized by the person’s organizational placement, which can be quite distinct from his or her expertise. New technology, interactive Web linking, adoption of MARC formats for people (serial), courses (periodical), and their publications (monographic), plus new search engines that access digital archives, library materials, and globally-searched Web site sets, now offer new possibilities. This session shows how a traditional OPAC can be enhanced by cataloging faculty, courses in university catalogs, publications, and syllabi used in conjunction with electronic and manual reserves for a more holistic, integrated approach to academic information systems.

Session B205 — Content Personalization Strategies
4:15 p.m. – 5:00 p.m. 

Howard McQueen, CEO, McQueen Consulting 

This session provides a strategic look at setting strategies for implementing content personalization. Learn best practices for creating, testing, and  sustaining group profiling techniques, as McQueen delves into the importance of customization options in portals and dashboards. Take home a short list of key vendors and products that address personalization.

Coffee Break — A Chance to Visit the Exhibits 
9:45 a.m. – 10:30 a.m. 
 

Computers in Libraries 2003 — Thur., March 13 Track C: E-Learning & Training

A mini-keynote on the “state of the art” of e-learning launches this track on e-learning and training applications and approaches. The session on alternative formats for learning covers unique and innovative environments of teaching, followed by a practical option for creating (or re-creating) your own online tutorials. Afternoon sessions address some nuts-and-bolts approaches to developing learning events and how to plan and organize large training events from start to finish.

Organized & moderated by D. Scott Brandt, Technology Training Librarian, Purdue University Libraries

Session C201 — E-Learning: Overview and Directions
10:30 a.m. – 11:15 a.m. 

Stephen Abram, VP, Corporate Development, Micromedia ProQuest
Bonnie Burwell, Consultant and Principal, Burwell Information Services

One of the growing challenges facing librarians is how to help people deal with the continued proliferation of varying information services and formats. Whether we call it instruction, training, or teaching, learning is increasingly user-centered, customizable, and interactive. In this session, our presenters look at current trends and challenges, different types of e-learning, technologies employed, and specific tools available to facilitate learning.

Session C202 — Alternative Learning Environments and Formats
11:30 a.m. – 12:15 p.m. 

Ross LaBaugh, Coordinator of Library Instruction, California State University at Fresno
Kristine Ferry, Advanced Technologies Librarian, University of Michigan Business School

Many of us prefer one-on-one or small classroom formats for teaching and training, but our patrons, clients, and students often look for alternative or asynchronous modes of learning. Thus, librarians must watch constantly for new and different ways to facilitate learning opportunities. Two interesting aspects are presented in this session. “InfoRadio” is a novel and award-winning approach to teaching information competency skills to college and university students. The second presentation looks at innovative solutions for offering students digitized course content and covers issues related to copyright and using new technologies.

Lunch Break — A Chance to Visit the Exhibits 
12:15 p.m. – 1:45 p.m. 

Session C203 — Customizing Tutorials (YourTILT)
1:45 p.m. – 2:30 p.m. 

Colette O’Connell Holmes, Management Librarian, Donna Hopkins, Engineering Librarian, and George Biggar, Senior Applications Programmer, Rensselaer Polytechnic Institute

Whether or not you are familiar with the pioneering work that went into the Texas Information Literacy Tutorial (TILT), you might want to sit in on this presentation. Following a brief overview, this session will help you learn how you can customize TILT for your own use. YourTILT allows access to the TILT code to alter it for your institution’s needs, including public and corporate libraries, as well as academic ones. Our presenters discuss a wide range of issues, ranging from licensing to editing to using the tutorial.

Coffee Break — A Chance to Visit the Exhibits 
2:30 p.m. – 3:15 p.m. 

Session C204 — Designing Training Sessions for Libraries
3:15 p.m. – 4:00 p.m. 

Elizabeth Lambert, Community Technology Center Coordinator, North Regional/BCC Library, Broward County
Harriet Protos, Reference Department Supervisor, Collier County Public Library
Michael Stephens, Head of Networked Resources Development and Training, St. Joseph County Public Library

Call it instruction, teaching, or training, but call on it often! Training encompasses a variety of approaches, but its bottom line is increasing skills and knowledge of staff, students, patrons, or clients. What should you know to start a program from scratch? This track’s first presenters share their experiences from the trenches as they count down the 10 vital steps for developing and running a training program. Insight is offered for putting training together—do’s and don’ts, tips and techniques, insights, and practical considerations. The second presenter looks at incorporating “drawing power” and the “wow factor” into sessions, especially for new and interesting technologies.

Session C205 — Planning Large Training Events
4:15 p.m. – 5:00 p.m. 

Stephanie Gerding, Continuing Education Director, and
Pam MacKellar, Technology Consultant, New Mexico State Library

Put the day’s sessions on e-learning in perspective by looking at the overall planning needed to coordinate and arrange large instructional events. Knowing how to do training and the formats or environments to use is one level, but planning, implementing, and evaluating a large training event may seem overwhelming. Not so! Our presenters discuss needs assessment, hiring trainers, locating appropriate facilities, following a theme, developing materials, and staying under budget.

Coffee Break — A Chance to Visit the Exhibits 
9:45 a.m. – 10:30 a.m. 
 

Computers in Libraries 2003 — Thur., March 13 Track D: Wireless Web World

The world of Internet appliances and wireless devices is growing and spinning so quickly that it is almost impossible to keep up and make decisions for our libraries. These sessions provide some insights and strategies for the wireless Web world as well as applications that are working today.

Moderated by Julia Schult, Reference Librarian, Hamilton College

Session D201 — Where Will Wireless Take Us?
10:30 a.m. – 11:15 a.m. 

Nancy John, Interim University Librarian, University of Illinois at Chicago

Technologies are evolving and emerging at an amazing rate. Recently capturing wide audiences is anything wireless, anything handheld, anything robotic, or anything AI. The potential impact of these technologies on library services and on libraries in general is incredible—or is it? Some of these technologies will be hot and stay hot. Some of them will fizzle before your eyes. This session describes the types of technological developments we should expect and be planning for, as well as how to recognize hot and recover from not-hot, and challenges us to consider how our services can embrace the best of these technologies to secure a solid and successful future.

Session D202 — The Wireless Library
11:30 a.m. – 12:15 p.m. 

Marshall Breeding, Library Technology Officer, Vanderbilt University
Michael Schuyler, Deputy Director, Kitsap Regional Library
Dee Magnoni, Director, Library/Knowledge Lab, Frank W. Olin College of Engineering

This interactive forum focuses on using wireless (Wi-Fi802.11b) technology in libraries. It looks at the implementation strategies, costs, policy considerations, and benefits of wireless technology. Using real-work examples, the speakers will demonstrate how Wi-Fi can be a cost-effective and relatively painless technology for libraries.

Lunch Break — A Chance to Visit the Exhibits 
12:15 p.m. – 1:45 p.m. 

Session D203 — Going Wireless in Kansas City: Testing Hand-Held Technology for Public Library Use
1:45 p.m. – 2:30 p.m. 

David King, IT Project Manager, Kansas City Public Library

Kansas City Public Library created a wireless taskforce charged with researching, developing, and testing wireless applications and connectivity to the library’s electronic services. The taskforce was supplied with 25 Compaq iPaq PDAs with wireless connectivity. Using the iPaqs, the taskforce tested barcode scanning, accessing their library catalog, databases, and Web site, and e-mail and instant messaging. In addition to normal staff uses for a PDA, the taskforce was charged with discovering creative ways to meet the needs of a library in the 21st century using wireless technology. This session shares the results, lessons learned, and future directions for one library.

Coffee Break — A Chance to Visit the Exhibits 
2:30 p.m. – 3:15 p.m. 

Session D204 — To Wire or Not to Wire? Is That Your Question?
3:15 p.m. – 4:00 p.m. 

William VanKeuren, Assistant Librarian, Hanover Public Library

Learn how a small library (service area of 7,000) established and used a mix of wired and wireless networks and access points to provide computer and Internet services for staff and patrons. Hear how their plans to expand and share this technology have progressed. The speaker discusses the wide variety of opportunities to implement WiFi (802.11b) in public and other libraries and talks about the value of developing partnerships for funding such initiatives.

Session D205 — Space Planning for Wireless
4:15 p.m. – 5:00 p.m. 

Stephen Arnold, Arnold Information Technologies

We all agree that wireless devices are in the future for libraries and information service delivery. But how will this technology actually affect the library? Using international examples from advanced wireless regions in Europe and Japan, this session provides some key strategies for the future.